Customer reviews from maytag.com
Maytag - 5.3 Cu. Ft. Smart Top Load Impeller Washer with Extra Power and Sanitize Cycle with Oxi - Classic SIlver
Average customer rating
4.4
(74 Reviews)
Rating breakdown 74 reviews
5 Stars
47
4 Stars
15
3 Stars
7
2 Stars
3
1 Star
2
86%of customers recommend this product.
(
36 out of
42)
Customer Reviews for Maytag - 5.3 Cu. Ft. Smart Top Load Impeller Washer with Extra Power and Sanitize Cycle with Oxi - Classic SIlver
Customer Rating
2
Clutch problems
on October 6, 2025
Posted by: Miss CAT
from Berwick, Louisiana 70342
[This review was collected as part of a promotion.] Sadly, I am on my third Maytag washer since March 2025. The first 2 were the same model. Both had clutch issues. This third model is different with hopes that there would be no issues, however, it appears to be doing the same thing.
Clunking sound when it shifts into different cycles. I would like to know if Maytag is getting other calls with this same issue ???
Clunking sound when it shifts into different cycles. I would like to know if Maytag is getting other calls with this same issue ???
No, I would not recommend this to a friend.
Response from maytag.comBy Branded Team, Consumer Care, October 7, 2025
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6421AUt3d or Direct Message on Instagram at http://spr.ly/6422AUt3e. When responding, please include your contact information and reference Case #817633.
Let’s see what we can do for you!
Jacob W
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6421AUt3d or Direct Message on Instagram at http://spr.ly/6422AUt3e. When responding, please include your contact information and reference Case #817633.
Let’s see what we can do for you!
Jacob W
Written by a customer while visiting maytag.com
Customer Rating
3
Disappointed
on October 21, 2025
Posted by: Notneeded
[This review was collected as part of a promotion.] Tends to get off balance frequently and does not self correct, manual correction also failed and need to remove pillows from washer.
Written by a customer while visiting maytag.com
Customer Rating
3
I bought the Pet-Smart.
on October 28, 2025
Posted by: Kellyhouse
from Troy, OH
[This review was collected as part of a promotion.] I replaced a made in USA Maytag top of line, I was able to have 9 years of service with. The transmission went in the old one.
With the new one, there was no manual, just a quick start that has limited info. Had I know how slowly the machine started—5,4,3,2,1 count down then a blank screen I would not have thought it was damaged. I returned this one and had another delivered. Online info is difficult to find or is it none existent?!
With the new one, there was no manual, just a quick start that has limited info. Had I know how slowly the machine started—5,4,3,2,1 count down then a blank screen I would not have thought it was damaged. I returned this one and had another delivered. Online info is difficult to find or is it none existent?!
No, I would not recommend this to a friend.
Written by a customer while visiting maytag.com
Customer Rating
1
Garbage!
on November 6, 2025
Posted by: Dan the Laundry Man
from Whiteman AFB, MO
[This review was collected as part of a promotion.] A large washer that cannot effectively clean large loads. Clothes that are on top stays on top and doesn’t even get submerged unless you push it down in the middle of the wash cycle. And during rinse cycle, the clothes somehow develop air pockets and prevents them from being rinsed properly. Agitator intermittently stalls or barely moves and within a week, the washer keeps shutting down while setting the modes/options. Very frustrating! Fortunately I was able to return it within 30 days. Do not buy!
No, I would not recommend this to a friend.
Response from maytag.comBy Branded Team, Consumer Care, November 10, 2025
Hello,
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer.
We have a handy Owner Center that can help troubleshoot your issue. http://spr.ly/64277TPD1
If the troubleshooting information does not resolve the issue, service is available through our website at: http://spr.ly/64287TPDG .
If you need additional assistance, we ask that you reach out to us directly via Private Message on Facebook at http://spr.ly/64297TPDH or Direct Message on Instagram at http://spr.ly/64207TPDy. When responding, please include your contact information and reference Case # 834896.
Let’s see what we can do for you!
Marie Q
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer.
We have a handy Owner Center that can help troubleshoot your issue. http://spr.ly/64277TPD1
If the troubleshooting information does not resolve the issue, service is available through our website at: http://spr.ly/64287TPDG .
If you need additional assistance, we ask that you reach out to us directly via Private Message on Facebook at http://spr.ly/64297TPDH or Direct Message on Instagram at http://spr.ly/64207TPDy. When responding, please include your contact information and reference Case # 834896.
Let’s see what we can do for you!
Marie Q
Written by a customer while visiting maytag.com
Customer Rating
5
Great features
on November 17, 2025
Posted by: LS73
from Columbus, Ohio
[This review was collected as part of a promotion.] I’ve had my new washing machine for two weeks now and I absolutely love it. It’s easy to use and doesn’t require my phone. Definitely a great buy for the money. I definitely would recommend
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
1
Your product needs further review
on November 18, 2025
Posted by: Anonymous
from West Covina, California
[This review was collected as part of a promotion.] I bought this less than a month ago and it's already having problems. It stop the cycle and says "no water detected." Then is stop just as it start ringing out the clothes. So, I have already had to have it serviced and it's BRAND NEW!!!!!!!
No, I would not recommend this to a friend.
Response from maytag.comBy Branded Team, Consumer Care, November 20, 2025
Thank you for bringing this to our attention. We regret that you are having these concerns with your Washer. Please see the following troubleshooting tips:
Step 1: Check Water Supply
Ensure Hot and Cold supply valves are fully open.
Both hot (red) and cold (blue) hoses must be connected.
Step 2: Inspect Hoses and Inlets
Hoses: Straighten kinks. Verify correct hot/cold connection alignment.
Inlet Screens: Turn off valves, disconnect hoses, inspect/clean/replace clogged mesh filters inside washer inlets.
Anti-Flood Devices: Remove these; connect directly to standard supply valves for best pressure.
Hose Clogging: Disconnect and check the flow into a bucket. Replace hose if flow is restricted.
Step 3: Check Drain System (Prevent Siphoning)
Siphoning prevents correct water level sensing.
Insertion Depth: Hose must not extend more than 4.5 inches (113 mm) into the drainpipe.
Air Gap: Do not seal the hose into the pipe; a loose gap is required to break siphoning.
Minimum Height: Drainpipe top must be at least 39 inches (99 cm) from the floor.
If you are still having concerns with the Washer after reviewing the information, please contact us directly by Private Message on Facebook at http://spr.ly/64267ivNn or Direct Message on Instagram at http://spr.ly/64297ivNZ. When responding, please include your contact information and reference Case # 842973.
Let’s see what we can do for you!
Jacob W
Step 1: Check Water Supply
Ensure Hot and Cold supply valves are fully open.
Both hot (red) and cold (blue) hoses must be connected.
Step 2: Inspect Hoses and Inlets
Hoses: Straighten kinks. Verify correct hot/cold connection alignment.
Inlet Screens: Turn off valves, disconnect hoses, inspect/clean/replace clogged mesh filters inside washer inlets.
Anti-Flood Devices: Remove these; connect directly to standard supply valves for best pressure.
Hose Clogging: Disconnect and check the flow into a bucket. Replace hose if flow is restricted.
Step 3: Check Drain System (Prevent Siphoning)
Siphoning prevents correct water level sensing.
Insertion Depth: Hose must not extend more than 4.5 inches (113 mm) into the drainpipe.
Air Gap: Do not seal the hose into the pipe; a loose gap is required to break siphoning.
Minimum Height: Drainpipe top must be at least 39 inches (99 cm) from the floor.
If you are still having concerns with the Washer after reviewing the information, please contact us directly by Private Message on Facebook at http://spr.ly/64267ivNn or Direct Message on Instagram at http://spr.ly/64297ivNZ. When responding, please include your contact information and reference Case # 842973.
Let’s see what we can do for you!
Jacob W
Written by a customer while visiting maytag.com
Customer Rating
5
Excellent Purchase
on November 20, 2025
Posted by: SaraM508
from Coventry, RI
[This review was collected as part of a promotion.] This Maytag washer with the Pet feature is incredible! It truly does capture extra pet fur and is easy to clean out. I love that there is a soap tray so I don't have to pour soap directly onto our clothes. The soap tray is also removable, which is a plus since I take it out after every wash to avoid mold. It's sleek design and wash cycle display are easy to read and navigate. My last washer was also a Maytag that lasted 13 years, but it was time to upgrade as the rubber ring was getting moldy and we had already replaced it once (common with front-loaders) - it was still running fine otherwise! Maytag is an excellent brand for washers... and dryers too!
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
5
Nice color
on September 15, 2025
Posted by: raulru
[This review was collected as part of a promotion.] So far the washer is working impeccably well very pleased with the operation of the washer it is very easy to operate and I love the looks of it.
Written by a customer while visiting maytag.com