Customer reviews from maytag.com
Maytag - 5.3 Cu. Ft. High-Efficiency Smart Top Load Impeller Washer with Extra Power and Sanitize Cycle - Midnight Steel
Average customer rating
4.2
(159 Reviews)
Rating breakdown 159 reviews
5 Stars
98
4 Stars
26
3 Stars
16
2 Stars
6
1 Star
13
80%of customers recommend this product.
(
64 out of
80)
Customer Reviews for Maytag - 5.3 Cu. Ft. High-Efficiency Smart Top Load Impeller Washer with Extra Power and Sanitize Cycle - Midnight Steel
Customer Rating
2
Clutch problems
on October 6, 2025
Posted by: Miss CAT
from Berwick, Louisiana 70342
[This review was collected as part of a promotion.] Sadly, I am on my third Maytag washer since March 2025. The first 2 were the same model. Both had clutch issues. This third model is different with hopes that there would be no issues, however, it appears to be doing the same thing.
Clunking sound when it shifts into different cycles. I would like to know if Maytag is getting other calls with this same issue ???
Clunking sound when it shifts into different cycles. I would like to know if Maytag is getting other calls with this same issue ???
No, I would not recommend this to a friend.
Response from maytag.comBy Branded Team, Consumer Care, October 7, 2025
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6421AUt3d or Direct Message on Instagram at http://spr.ly/6422AUt3e. When responding, please include your contact information and reference Case #817633.
Let’s see what we can do for you!
Jacob W
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6421AUt3d or Direct Message on Instagram at http://spr.ly/6422AUt3e. When responding, please include your contact information and reference Case #817633.
Let’s see what we can do for you!
Jacob W
Written by a customer while visiting maytag.com
Customer Rating
3
Disappointed
on October 21, 2025
Posted by: Notneeded
[This review was collected as part of a promotion.] Tends to get off balance frequently and does not self correct, manual correction also failed and need to remove pillows from washer.
Written by a customer while visiting maytag.com
Customer Rating
3
I bought the Pet-Smart.
on October 28, 2025
Posted by: Kellyhouse
from Troy, OH
[This review was collected as part of a promotion.] I replaced a made in USA Maytag top of line, I was able to have 9 years of service with. The transmission went in the old one.
With the new one, there was no manual, just a quick start that has limited info. Had I know how slowly the machine started—5,4,3,2,1 count down then a blank screen I would not have thought it was damaged. I returned this one and had another delivered. Online info is difficult to find or is it none existent?!
With the new one, there was no manual, just a quick start that has limited info. Had I know how slowly the machine started—5,4,3,2,1 count down then a blank screen I would not have thought it was damaged. I returned this one and had another delivered. Online info is difficult to find or is it none existent?!
No, I would not recommend this to a friend.
Written by a customer while visiting maytag.com
Customer Rating
1
Garbage!
on November 6, 2025
Posted by: Dan the Laundry Man
from Whiteman AFB, MO
[This review was collected as part of a promotion.] A large washer that cannot effectively clean large loads. Clothes that are on top stays on top and doesn’t even get submerged unless you push it down in the middle of the wash cycle. And during rinse cycle, the clothes somehow develop air pockets and prevents them from being rinsed properly. Agitator intermittently stalls or barely moves and within a week, the washer keeps shutting down while setting the modes/options. Very frustrating! Fortunately I was able to return it within 30 days. Do not buy!
No, I would not recommend this to a friend.
Response from maytag.comBy Branded Team, Consumer Care, November 10, 2025
Hello,
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer.
We have a handy Owner Center that can help troubleshoot your issue. http://spr.ly/64277TPD1
If the troubleshooting information does not resolve the issue, service is available through our website at: http://spr.ly/64287TPDG .
If you need additional assistance, we ask that you reach out to us directly via Private Message on Facebook at http://spr.ly/64297TPDH or Direct Message on Instagram at http://spr.ly/64207TPDy. When responding, please include your contact information and reference Case # 834896.
Let’s see what we can do for you!
Marie Q
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer.
We have a handy Owner Center that can help troubleshoot your issue. http://spr.ly/64277TPD1
If the troubleshooting information does not resolve the issue, service is available through our website at: http://spr.ly/64287TPDG .
If you need additional assistance, we ask that you reach out to us directly via Private Message on Facebook at http://spr.ly/64297TPDH or Direct Message on Instagram at http://spr.ly/64207TPDy. When responding, please include your contact information and reference Case # 834896.
Let’s see what we can do for you!
Marie Q
Written by a customer while visiting maytag.com
Customer Rating
1
Your product needs further review
on November 18, 2025
Posted by: Anonymous
from West Covina, California
[This review was collected as part of a promotion.] I bought this less than a month ago and it's already having problems. It stop the cycle and says "no water detected." Then is stop just as it start ringing out the clothes. So, I have already had to have it serviced and it's BRAND NEW!!!!!!!
No, I would not recommend this to a friend.
Response from maytag.comBy Branded Team, Consumer Care, November 20, 2025
Thank you for bringing this to our attention. We regret that you are having these concerns with your Washer. Please see the following troubleshooting tips:
Step 1: Check Water Supply
Ensure Hot and Cold supply valves are fully open.
Both hot (red) and cold (blue) hoses must be connected.
Step 2: Inspect Hoses and Inlets
Hoses: Straighten kinks. Verify correct hot/cold connection alignment.
Inlet Screens: Turn off valves, disconnect hoses, inspect/clean/replace clogged mesh filters inside washer inlets.
Anti-Flood Devices: Remove these; connect directly to standard supply valves for best pressure.
Hose Clogging: Disconnect and check the flow into a bucket. Replace hose if flow is restricted.
Step 3: Check Drain System (Prevent Siphoning)
Siphoning prevents correct water level sensing.
Insertion Depth: Hose must not extend more than 4.5 inches (113 mm) into the drainpipe.
Air Gap: Do not seal the hose into the pipe; a loose gap is required to break siphoning.
Minimum Height: Drainpipe top must be at least 39 inches (99 cm) from the floor.
If you are still having concerns with the Washer after reviewing the information, please contact us directly by Private Message on Facebook at http://spr.ly/64267ivNn or Direct Message on Instagram at http://spr.ly/64297ivNZ. When responding, please include your contact information and reference Case # 842973.
Let’s see what we can do for you!
Jacob W
Step 1: Check Water Supply
Ensure Hot and Cold supply valves are fully open.
Both hot (red) and cold (blue) hoses must be connected.
Step 2: Inspect Hoses and Inlets
Hoses: Straighten kinks. Verify correct hot/cold connection alignment.
Inlet Screens: Turn off valves, disconnect hoses, inspect/clean/replace clogged mesh filters inside washer inlets.
Anti-Flood Devices: Remove these; connect directly to standard supply valves for best pressure.
Hose Clogging: Disconnect and check the flow into a bucket. Replace hose if flow is restricted.
Step 3: Check Drain System (Prevent Siphoning)
Siphoning prevents correct water level sensing.
Insertion Depth: Hose must not extend more than 4.5 inches (113 mm) into the drainpipe.
Air Gap: Do not seal the hose into the pipe; a loose gap is required to break siphoning.
Minimum Height: Drainpipe top must be at least 39 inches (99 cm) from the floor.
If you are still having concerns with the Washer after reviewing the information, please contact us directly by Private Message on Facebook at http://spr.ly/64267ivNn or Direct Message on Instagram at http://spr.ly/64297ivNZ. When responding, please include your contact information and reference Case # 842973.
Let’s see what we can do for you!
Jacob W
Written by a customer while visiting maytag.com
Customer Rating
1
Hunk of total junk
on January 5, 2026
Posted by: SaraDL
from Port Moody
Don’t buy this hunk of junk… or Maytag. We’ve had this washer for three years. It sounds like a jet landing in our home when it works normally, leaves a film on all our dark clothing, hasn’t gotten a single stain out ever, walks across the laundry room because it gets horribly unbalanced all the time, stinks no matter how often I clean it with the recommended products, the pet filter has holes that are too small and are impossible to clean (and we don’t even have pets), and bangs so loud during the spin cycle it sounds like someone is whaling on it with a baseball bat. Initially I thought we got a lemon, and we have extended warranty so had a service tech look it over. But nope, Maytag told the service tech all of this is normal. And don’t bother with the dryer unless you enjoy running it for 5+ cycles to get things somewhat dry. Couldn’t be more disappointed in a company or product.
No, I would not recommend this to a friend.
Response from maytag.comBy Branded Team, Consumer Care, January 8, 2026
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information and reference Case #896261
Let’s see what we can do for you!
Christy T
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information and reference Case #896261
Let’s see what we can do for you!
Christy T
Written by a customer while visiting maytag.com
Customer Rating
4
First week of use.
on October 19, 2025
Posted by: Steam56
from Michigan
[This review was collected as part of a promotion.] Works well, but some minor user interface issues. I’ve found the power button to be insensitive. I had to press it numerous times to get the washer to start up today. My wife says the feedback tones are too loud, would be nice if there were at least one lower volume setting option.
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
4
Good washer
on October 24, 2025
Posted by: Mvlion
[This review was collected as part of a promotion.] Washes great and spins water out nicely. Only negative is it's a little loud and sounds like and old printer with the perforated edges
Written by a customer while visiting maytag.com