Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
4
Amazing machine but a little loud
on August 21, 2022
Posted by: barnes37
[This review was collected as part of a promotion.] I bought this for my apartment and I love the color. The coffee tastes smooth.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Terrific machine
on August 24, 2022
Posted by: Jolly G
from San Diego
[This review was collected as part of a promotion.] I love the machine, the look, the quality. It’s really fast and heats up well. I’ve only had it a couple of weeks so am looking forward to trying a lot of different coffees!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee taste and easy to use/mix and match
on August 24, 2022
Posted by: pe
[This review was collected as part of a promotion.] Bought this a month ago and am so happy! The coffee actually tastes good and it makes making coffee so easy!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE
on August 24, 2022
Posted by: Halesgilmore
from CA
[This review was collected as part of a promotion.] Purchased a nespresso in hopes to decrease the amount of overpriced coffee I was purchasing from drive through. I use it EVERYDAY and it tastes the same , if not better.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Coffee machine but not the best nespresso
on September 2, 2022
Posted by: Mvall
from Florida
[This review was collected as part of a promotion.] I'm a nespresso lover, I have had all the machine models and they make the best coffee you will have at home, without the necessity of a complicated and sophisticated machine.
Just open, put the coffee capsule inside, press the button and the best coffee is ready for you to enjoy.
The machine is extremely easy to use and have low and basically no maintenance.
I this is your first nespresso, you are going to love it.
But if you have had a previous model, this machine will be a Little bit slower. It takes 1 minute to make your coffee.
The other disappointing thing is that it has Bluetooth and wifi, but is not a smart machine there's is nothing that the machine will do.
But if this is your 1st machine you are going to love it so much.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
Cons: Too Expensive, Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great machine
on September 3, 2022
Posted by: Momx4boys
from San Diego
[This review was collected as part of a promotion.] I got the Nespresso Vertuo Next a few days ago. I love the versatility of this machine, it can make an espresso, double espresso, gran lungo, a mug of coffee or a carafe. After the initial setup It’s easy to use, just pop the capsule in the machine, close/lock the lid, and press the button. The machine measures the correct amount of water according to the type of capsule you’re using and prepares the perfect cup. But you can adjust this by pressing the button again for more water, or pressing it again to stop the water. Very easy to find your Perfect balance. I also love the slim design, it doesn’t take up much counter space, perfect for those in an apartment, motor home, or anywhere else you have limited space but need coffee! The only issue I’ve had was trying to set up the Bluetooth/Wi-Fi, the directions aren’t very clear and I couldn’t get my phone to pair with my Wi-Fi initially, with some technical knowledge and patience I finally got it working. You don’t need to pair it to use the machine, so I want to worried about it. I’ve enjoyed using this machine and would absolutely buy it again.
Pros: Convenient, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it
on September 3, 2022
Posted by: briguy
[This review was collected as part of a promotion.] I have loved having this coffee maker. It is much smaller than most coffee makers but it makes it perfect for a single serving. I actually keep it next to my bed so I can make a cup without having to get up and go to the kitchen!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Just ok
on September 4, 2022
Posted by: aspittle3
from Middletown, Pa
[This review was collected as part of a promotion.] We currently own the Vertuo Duo. I can't find fault with the way that is set up or it's function. I am sorry to say it is not the same for the next. To start with, and yes this is my view point only, why in the heck to you need wifi to make coffee? The lay out of the NEXT I feel is not a good either. The water canister is in the rear of the machine, instead of on the side. If you have your machine on the counter under shelves, it is difficult to get out to fill. The plastic feels a good bit thinner than the previous model. It may be just me, but I also think it is louder than the duo as well. The food side, the coffee comes out perfectly. The cleaning feature is smart and easy to access with the multi push of the main button. I do think it looks nice on the counter. Over all I'd pick a different model, but the function of this one does seem to be ok.
Cons: Other
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 6, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA