Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
2 in 6 months - both broke.
on March 29, 2022
Posted by: Chloe32
from Chicago, IL
When this machine works, it’s great. But more often than not, it simply doesn’t work. My first one broke after less than a year, and thankfully Nespresso sent a replacement machine. Then 2 months into the replacement, that broke too. It randomly started leaking water everywhere and it wouldn’t even let me do a factory reset. So now I’m on to a third machine. I’m switching models because the Vertuo Next is just not reliable. Not sure what went wrong when Nespresso was creating this specific model, but don’t even bother with it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, March 30, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We are happy to see you were able to speak with a machine expert. Should you need assistance going forward, please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can contact us through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad
on March 30, 2022
Posted by: Nespresso23
from Wisconsin
I had 2 machines that both stopped working in under a year of having them. Now they require a video call to troubleshoot and I don’t have access to do that. I would not recommend anyone buy this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, March 31, 2022
Hi Nespresso23, we're disappointed to hear your Vertuo Next has stopped working. If you will call us at 1-800-562-1465 we will gladly further assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Don't waste your money
on March 31, 2022
Posted by: Schell
My children bought me the Vertuo Next as a Christmas present. It worked a few times but the coffee was never hot. It would not ever connect to my Wifi and now the machine doesnt work at all. So disappointed that I threw away the box.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 1, 2022
Thank you for your review, Schell. We are dismayed to learn of your unsatisfactory experience with your Vertuo Next machine. Please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime of troubleshooting assistance, Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Same issues as many others
on March 31, 2022
Posted by: Anthony
from Orange County, CA
Just like the other reviews. It was great for 3-4 months of mild use and then it started leaking. Nespresso is sending out a replacement but it seems like they only last 3-4 months before they go bad. Warranty doesn’t reset so in one year it’s going to break again and then I’ll have to buy another one because it won’t be covered.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 1, 2022
Thank you for your review, Anthony. We are dismayed to learn you are having issues with your Vertuo Next machine; however, we are happy to learn our Machine Experts arranged for your machine to be replaced. For maintenance of your machine, we recommend a weekly cleaning to clear away any granule buildup from the head of your machine. Each machine comes with at least a one-year warranty and lifetime of troubleshooting assistance, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day and 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Pick a different machine
on April 3, 2022
Posted by: T Charles
from Jersey City, NJ
I got the Vertuo Next a little over one year ago. It continues to have the same issue. When trying to brew, the machine will heat up, then flash orange twice, and stop. I have to reset the machine multiple times, unplug it, wait, and then sometimes it will work. You can imagine how upsetting this can be at 4am... I have gone through trouble shooting tips over the phone and via chat. Save yourself the headache and skip this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Charles. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. However, we are thrilled to learn you were able to speak with a Machine Expert, and a replacement Evoluo is on the way to you. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very bad quality
on April 3, 2022
Posted by: Chris
from NJ
After less than one year the machine is down. Nespresso machines are not robust. You pay too much for the quality you have. It's my second machine in one year very unhappy.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Chris. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke within 6 months
on April 3, 2022
Posted by: ecoles27
from CT
The coffee was delicious, but this machine worked inconsistently at best, then it completely died inside of six months of light to moderate use. I reached out to Nespresso who informed me it would require a FaceTime troubleshooting session in order for them to help me. This machine is so basic it plugs in and has one button, what is there to troubleshoot? I expected better service after such a short amount of time owning the product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on April 25, 2022
Posted by: Luke22
from Los Angeles
I have had 3 of these machines as they keep breaking on me for vaarious reasons. My first leaked coffee out of it's base, my second's cleaning function never was able to activate so it broke down, and I am on my third. Thankfully Nespresso keeps replacing it under warently, but 3 machines in 8 months is ridiculus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, April 26, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA