Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,472 Reviews)
Rating breakdown 3,472 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
terrible machine
on October 7, 2021
Posted by: Nancy77
from Atlanta GA
Although the customer service is great, this particular machine is awful. I received my original machine in early July. I am now on the third replacement machine and it stopped working today, as well. Apparently this is a horrible machine and other Nespresso options are better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, October 8, 2021
Thank you for your review, Nancy. We understand how frustrating this can be, and we are glad to see that you're getting another replacement machine. We are here for you with comprehensive lifetime troubleshooting. We can be reached at 800-562-1495 and are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible
on October 8, 2021
Posted by: Bhof
This machine connectivity sucks, can’t keep it paired. As I try to hit the button nothing happens, ones I open to see after about 30 seconds I get blasted with hot water.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, October 11, 2021
Hello. We understand your frustration regarding the connectivity. A simple factory reset should resolve the issue by pressing the button five times. For further machine troubleshooting assistance please visit (the FAQ section of our website) Nespresso.com/help or use our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Mostly Enjoy the machine
on October 14, 2021
Posted by: mjrusselltx
from Alexandria VA
I have had the Vertuo Next for almost a year and I really enjoy it, especially the pour over coffee. I use it daily.
The only issue I have had with it was running the descaling process. It is overly complicated and I had have someone from customer service walk me through because the directions don't make sense.
Reading all the negative reviews and knowing how much trouble the descaling process gave me, I think Nespresso could save themselves a lot of bad reviews by simplifying that process. Otherwise it is a great machine I love the variety of coffees I can make.
I would recommend this to a friend!
Response from Nespresso USABy Allison T., Customer Service, October 15, 2021
Thank you for your review. You can find comprehensive descaling instructions and various troubleshooting tips on Nespresso.com/help, or contact us via our toll-free number, 800-562-1465. Nespresso would be glad to provide PDF instructions via email.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Never going to a coffee shop again!
on October 27, 2021
Posted by: cats124
from New York, NY
I love my Vertuo Next machine, it's my first Nespresso machine after upgrading from Keurig and I don't know how I survived before. The coffee is amazing, the machine takes up minimal space on my counter. No issues with my machine after a few months, crossing my fingers it stays this way!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love our Vertuo Next!
on November 13, 2021
Posted by: Natalie
from Winchester, VA
We love our machine! It's fabulous. I recommend buying the set with the milk frother. We bought both of our sons a machine for their places as well. They love it. The frother can also make cold milk froth for your iced coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Doesn’t work properly
on November 16, 2021
Posted by: Meg
from NY, NY
This machine made delicious espresso for about 3 weeks. Then it went on the fritz and I spent hours on the phone trying all the tricks to no avail. It couldn’t accurately read the bar codes so you’d get an espresso amount for a 7.7oz or once a carafe for an espresso. Then the top button eventually just wouldn’t work. Like the other customer review, I blew through many pods trying to make it work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, November 17, 2021
Thank you for your review, Meg. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Almost a year old leaks and doesn't brew right
on December 2, 2021
Posted by: Corey
from Midwest city, Oklahoma
Leaks when the top is open and doesn't brew the correct size amount
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, Corey. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love this machine
on December 2, 2021
Posted by: DAP
from NJ
I purchased my vertuo next machine last week. I absolute love it. I love the 6 sizes of coffee brewing including pour over
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 3, 2021
Hi DAP. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA