Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,472 Reviews)
Rating breakdown 3,472 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
Works for less than 1 year. a piece of crap
on November 9, 2021
Posted by: Ross625
from Atlanta
This machine started to leak after 11 month and Nespresso sent me a "refurbished" replacement. The replacement worked for 3 weeks and won't even turn on. Luckily I still had my old machine with me and spent sometime tyring to figure out the problem. The problem is the headunit does not cool down after brewing a cup of coffee and whenever this happens the machine fails to brew the next cup at all or coffee does not drip completely and a puddle of coffee collects around the capsule holder. I think there is a bug in this computer chip that the machine fails to turn off the heating element fast enough and it eventually fails. A friend of mind has the same problem with this model. I had another Nesspresso machine failed after 1 year of use and both machiones were designed by DeLonghi. Regardless, Nesspresso has a quality control issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 10, 2021
Thank you for your review, Ross625. We are disappointed to learn that the refurbished Vertuo Next machine has not met your expectations. Your satisfaction is our highest priority, and we'd like to ensure your satisfaction with your Vertuo Next machine. Please call Nespresso directly, 800.562.1465, and a machine expert will be happy to help you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great coffee, but having issues.
on November 25, 2021
Posted by: Anna
from Wichita Kansas
I received my Nespresso August,2021 ran great for a couple months now it randomly leaks and it will act like it's going to make coffee but randomly stops at one point I had to take everything off flip it upside down and spin the coffee reader to try and get the bearing inside to go.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 27, 2021
Hi Anna, thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Loud, unreliable, minimal crema. Buy Nespresso Vir
on November 25, 2021
Posted by: Joel
from Denver, Colorado
My son-in-law has the Virtuo Plus model and after visiting with them my wife was hooked, so I decided to buy one for her birthday. Thinking it was the latest, greatest model, he suggested getting the Virtuo Next model, and we were very disappointed. It doesn’t produce nearly as much crema, is noticeably louder, and glitchy. Sometimes it worked fine, other times it would inexplicably start and stop. We returned it and bought the Plus model and it works perfectly. Lots of crema, works consistently, much quieter, and it also works with after-market refillable pods like Recaps, which the Next model didn’t. It’s simple, reliable, and makes a great cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 29, 2021
Thank you for your review. We are disappointed to learn that the Vertuo Next did not meet your expectations. While we are aware that some companies are manufacturing capsules that appear to be compatible. We do not test the compatibility of competitors’ products with our machines. You may decide to use non-Nespresso capsules in your new VertuoPlus machine.
This machine, along with our other VertuoLine machines, comes with a one-year warranty and a lifetime of troubleshooting. Please visit Nespresso.com/help if you need any assistance or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
This machine, along with our other VertuoLine machines, comes with a one-year warranty and a lifetime of troubleshooting. Please visit Nespresso.com/help if you need any assistance or call us at 800-562-1465. Nespresso is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Pick a different machine
on January 20, 2022
Posted by: kac27
from New York, NY
We never had an issue with our previous two versions of Nespresso machines. Something is definitely wrong with the Vertuo Next. We've had it replaced twice, and they all don't work. They all leak all the time. Sometimes you press the button and it works, and sometimes it doesn't. Sometimes you get a small cup, and sometimes it overflows (same pods). We reset it A LOT and spend a lot of time on the phone with customer service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 21, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations, however, we are happy to learn you were able to speak to a machine expert regarding this issue. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each VertuoLine machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died in less than one year
on May 25, 2022
Posted by: dldgrandchamp
from Rockville, MD
I bought this less than one year ago. I use it daily, follow recommended care instructions. Within the last month, the machine had started giving the error that the head of the machine needed to be cleaned every single time I used it. I cleaned, rinsed, descaled, factory reset-- nothing worked. Sometimes I'm able to get it to make a cup of coffee, but 99% of the time it throws the flashing orange error and won't do anything.
I see a lot of other reviews expressing similar challenges. I would not recommend this machine for future buyers. The longevity of the product is not there, and this model just does not have the quality that Nespresso claims for its products.
I see a lot of other reviews expressing similar challenges. I would not recommend this machine for future buyers. The longevity of the product is not there, and this model just does not have the quality that Nespresso claims for its products.
Response from Nespresso USABy Savoeurn D., Customer Service, May 27, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction.
For the Vertuo Next, we recommend allowing the machine to fully warm up before pressing the button to start the brew. The Vertuo Next machine powers off automatically after two minutes of non-use. To turn your machine on, press the button once and the cup button light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. After a Nespresso capsule has been inserted for brewing, close the head, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. Press the cup button once to begin coffee preparation. The cup button light will begin to blink. However, it may take a moment before the flow begins as the machine is reading the bar code and pre-wetting the capsule. Once the machine is finished brewing, the cup button light will become solid. Open the head by turning the lever all the way to the right to eject the capsule into the capsule container.
Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
For the Vertuo Next, we recommend allowing the machine to fully warm up before pressing the button to start the brew. The Vertuo Next machine powers off automatically after two minutes of non-use. To turn your machine on, press the button once and the cup button light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. After a Nespresso capsule has been inserted for brewing, close the head, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. Press the cup button once to begin coffee preparation. The cup button light will begin to blink. However, it may take a moment before the flow begins as the machine is reading the bar code and pre-wetting the capsule. Once the machine is finished brewing, the cup button light will become solid. Open the head by turning the lever all the way to the right to eject the capsule into the capsule container.
Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Replace Often, rinse and repeat!
on November 18, 2022
Posted by: JustWantACupOfCoffee
from Pleasanton, CA
My first lasted 7mo and leaked water everywhere. The second works sporadically and need to unplug / replug in to brew a cup. It will brew and only a portion of coffee comes out.
The coffee is great, but the machine is junk. Amazed they cannot build a machine that works.
From other reviews this seems like a known problem.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, November 19, 2022
Thank you for your review, Greg. We'd like to ensure your satisfaction with your Nespresso experience, so please contact Nespresso directly, 800.562.1465, so a machine expert can assist you best. We're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken down too soon...
on March 17, 2023
Posted by: Coffelove
from Chicago
My husband and I love thee coffee. Unfortunately, our machine stopped working after a little over a year with minimal use. The reviews are true, this machine is built with very poor quality.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 18, 2023
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT!!! LITERALLY PICK ANY OTHER MACHINE!!!
on April 30, 2023
Posted by: Rurfug
from Westchester, NY
I bought this product three months ago and was so excited. After a month of semi-regular use, we began to have issues. Now the machine needs to be factory reset every time we want to make an espresso. Not to mention it is extremely loud. We will be replacing this with another machine, please do not waste your money on this one!!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, May 1, 2023
Thank you for your review, Rurfug. We’re disappointed to learn that your Vertuo Next machine is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Troubleshooting your machine allows us to correctly diagnose the issue with your machine and find the appropriate resolution. At your convenience and when you are near your machine, we invite you to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA