Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,472 Reviews)
Rating breakdown 3,472 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
Great Design. Poor quality. I had two die!
on March 10, 2023
Posted by: Bus5
from Trucksville, pa
I received a Next for Christmas. Very well designed but not reliable. Died after 2.5 months. I exchanged it under warranty. The unit I received was dead on arrival.
Response from Nespresso USABy Katy R., Customer Service, March 13, 2023
Thank you for your review. We're certainly disappointed to hear this, but glad to see that another machine is on its way to you. We're always here to help, and hope you'll contact us with any other questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid this model at all cost
on March 13, 2023
Posted by: Preet103
from Chicago
Breaks easily. Pain to repair and own. I have had it sent in for repair for longer than I have been able to use it.
I like the app connectivity and I hope more models get that in the future.
Get the VertuoPlus over this.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, March 14, 2023
Thanks for your review, Preetam. As you know, we stand behind our brand, so please contact Nespresso directly for a satisfactory resolution. Our machine experts are available 24/7 at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Better coffee
on March 16, 2023
Posted by: Coffeeislife
from Southwest
[This review was collected as part of a promotion.] I purchased a Nespresso Vertuo Next looking for something better than the existing pod coffee maker I had. The Verturo definitely makes better coffee than the old machine and I would have given it 5 stars but there was an issue with the Verturo I purchased. It wouldn’t connect to the downloaded app and would occasionally balk at making coffee. Called customer service and after running through several “tests” they agreed there was an issue and sent a replacement machine. The new one is working fine and making numerous different coffee types very nicely thank you
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not an upgrade over previous Vertuo
on March 23, 2023
Posted by: Nextspresso
from Oregon
[This review was collected as part of a promotion.] My previous Vertuo failed after years of use so I upgraded (I thought) to this machine. Pros - Looks slightly better? Cons - Mechanical lid is now manual, and quite a pain to close. Seems like I downgraded when buying this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, March 24, 2023
Thank you for your feedback on your Vertuo Next machine. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Works until it brakes (1-2 years max lifetime)
on April 4, 2023
Posted by: Ali
from MD
works great and makes great coffee, until it works!! frequent software and hardware issues reported, i have had two of these both similar issues including not detecting the pod, not brewing, different blinking-colored lights (blue light green, etc.) it seems this design has a lifetime of 1-2 years max until it breaks down and not be able to brew coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, April 5, 2023
Hello Ali. We appreciate your honest review, and we are certainly disappointed to hear this. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Give us a call at 800-562-1465, and one of our machine experts would be happy to assist you with comprehensive troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Variety and service is SO GOOD
on April 13, 2023
Posted by: Huggyviking
from New York, NY
[This review was collected as part of a promotion.] I was gifted this machine and it wasnt' working after a couple months, after a 15 minutes phone call with the service team, not only did they walk me through how to clean the machine, they quickly replaced my machine and I was enjoying single, double, intenso, and other types within a week. Such a great experience both with my new machine's yummy options as well as a fantastic backup team to ensure I don't go without coffee :)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Buy something else.
on April 16, 2023
Posted by: CE
from Ky
Machine has been a nightmare.
It no longer pulls in water and after troubleshooting we still have a non functioning machine.
I would purchase a different machine after all the issues we have had.
Nespressos only solution is to troubleshoot some more.
It no longer pulls in water and after troubleshooting we still have a non functioning machine.
I would purchase a different machine after all the issues we have had.
Nespressos only solution is to troubleshoot some more.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, April 17, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Leaks after a year!
on April 16, 2023
Posted by: TWilcox
from Colorado
After a years worth of use it started leaking and trouble shooting didn’t help. As well as weekly cleaning. It was amazing up until this.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA