Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,472 Reviews)
Rating breakdown 3,472 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
Don’t buy
on December 28, 2022
Posted by: Chloe
from Massachusetts
Worked great for a year. Got it for Christmas. Has a one year warranty… isn’t that convenient. Feels like it doesn’t read some coffee pods but reads others. I suspect it’s being phased out similar to how Apple try’s to phase out old models. It’s a hunk of junk now. Wish I never switched from Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, Katherine T., January 2, 2023
Thank you for your review, Chloe. We're dismayed to learn that the Vertuo Next machine has not met your expectations. We kindly ask that you call Nespresso at 800-562-1465 and a Machine Expert would be happy to assist you with your Vertuo Next. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Rarely works, needs replacement often.
on December 29, 2022
Posted by: TheJason
from Denver, CO
When it works it's great; but unfortunately it rarely works. We run a cleaning cycle every Sunday, and still it constantly malfunctions. It'll stop working in the middle of pods, it'll stop working when it's reading a pod, it'll just stop sending water through the pod while the coffee is brewing, it'll get halfway through a pod and shut down, and then finally we left it alone for a week and it won't power back on. Second defective model we had. We spoke to folks at a local store and they said that they've heard lots of customer complaints about the Vertuo next not working properly and having lots of failures, so we'll work with them on an exchange to a different model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 2, 2023
Thank you for your review, Jason. We are glad to know you were able to speak with a Coffee Specialist about your Vertuo Next machine. We kindly ask you to contact us at 800-562-1465 so that a Machine Expert may assist you with replacing your Vertuo Next. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY
on January 8, 2023
Posted by: Jen
Do not buy this machine! First machine lasted like 8 months. Was sent a replacement that lasted 2 months. Joke of a machine!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, January 11, 2023
Thank you for your review. We’re dismayed to learn of the issues you’re experiencing with your replacement Vertuo Next machine. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance with your replacement Vertuo Next machine, to speak with a machine expert. If another replacement is necessary, you may want to consider a replacement with a different machine model. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works great!
on January 8, 2023
Posted by: Jd1818
from Cypress, TX
So far I have had this Nespresso Machine for a whole year and it still functions perfectly as the first day I bought it. I bought for my husband a she is the big coffee drinker and he enjoys making his coffee in many ways including iced coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
I don’t like how it opens and closes
on January 16, 2023
Posted by: Sandy
from San Diego, CA
[This review was collected as part of a promotion.] Overall a nice machine but I returned it and bought the plus, it has a smoother open/close function, also I didn’t need the carafe feature so I bought the other one
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Buy a different machine!
on February 4, 2023
Posted by: coffeelover
I am currently shopping for a new vertuo machine because I have so many pods left, and this machine broke on me. I got this machine a little over a year ago (just past the warranty) and it stopped brewing coffee. The light doesn't even turn on anymore when I plug it back in. I talked to the service people and they told me to descale it even though it does not even suck up water! I am unbelievable disappointed in Nespresso for still selling this machine since I hear so many people complaining about this machine. Save your money and get a different machine! This will barely last a year! I am not a person to overuse the machine either, I used it at most once a day and it still broke. For the money you pay for this machine, it should last more than a year. I have a 8 year old Keurig that is still running. Again I am so disappointed in Nespresso I truly loved this machine until it broke on me!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 8, 2023
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso offers a lifetime of troubleshooting support for your machine. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Coffee is great
on February 10, 2023
Posted by: stickyunit2
from New Orleans, LA
[This review was collected as part of a promotion.] When I was looking for a replacement for the keurig I got several years ago, it was tough due to the similar options available. The vertuo next is the maker I decided upon, and it has consistently exceeded my expectations. The only problem is that the coffee pods are not sold in stores. However, the quality is addictive.
Pros: Easy to Use, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on February 12, 2023
Posted by: Beto Sampaio
After 3 months and a few coffee the deadly red light came and the machine just stoped working.... google it and you will see it happens sooner or later with this machine! Don't know how they keep selling it. NO troubleshooting will recover it!
Response from Nespresso USABy Katherine T., Customer Service, February 13, 2023
Thank you for your review, Beto. We are glad to see you were able to speak with our Machine Experts regarding your Vertuo Next machine, however if you are still experiencing technical issues, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA