Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,472 Reviews)
Rating breakdown 3,472 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
2
Not reliable - expect the blinking death lights
on December 3, 2022
Posted by: K and C
from Missouri
Like MANY other reviewers, we have not had a good experience with the Vertuo Next. When it works it makes wonderful coffee. But when it doesn't... Let me start by saying we only use filtered water. Issue settled. We went through 3 machines in 2 years - the first one only lasted a week. Each machine had the same fatal flaw - the amber light double-blink of death. After all cleansing rituals, descaling, factory resetting and exorcism, we would end up calling customer support and they happily send out another machine. This last time we "downgraded" (by choice) to the Evoluo and are very happy. Of course, it's only been a month! I would hope Nespresso would seriously investigate this problem, as it's costing them money! It's clearly a simple electrical component flaw, but it's a real thing. You know others are experiencing the same when you can find YouTube videos on how to fix it - or NOT fix it!
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 5, 2022
Hi. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert and an Evoluo is on its way to you. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Evoluo, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not sure Nespresso is worth the hassle
on December 11, 2022
Posted by: BruceM
from Surprise, AZ
Purchased first Nespresso Next Deluxe in October 2021, loved the coffee but the machine quit working in early December. Called Nespresso and after attempting to fix it by phone they went ahead and replaced it with a down grade. After 2 months they kind of honored the warranty. Used the new machine 5 months before taking off for a three month trip. Returned home in September and started using machine #2 again. 3 months later and Fast forward to now, after 8 months of use this Nespresso Next quit working. Called company again and again after attempting to trouble shot the machine by phone they decided this one was bad as well. So they replaced it by down grading me again. Not sure the hassle has been worth the good coffee.
Response from Nespresso USABy Christine G., Customer Service, December 12, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machines. All Nespresso VertuoLine range machine models come with a one-year warranty, and we provide lifetime troubleshooting support. Troubleshooting must always be performed if there is a machine issue to determine the best resolution. We can assure all models internally function and operate the same, the differences are the style and outer appearance of the machines. There is no upgrade or downgrade between the models. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement machine. If you need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My Coffee Machine
on December 12, 2022
Posted by: sjb
from Omaha, NE
[This review was collected as part of a promotion.] I have been using Nespresso machines for about 9 years and just received the Vertuo Next machine a couple of days ago. So far the coffee is great and the machine is much quieter than my old machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
The best coffee!
on December 17, 2022
Posted by: Leslie
from Mississippi
[This review was collected as part of a promotion.] I searched high and low for truly excellent coffee that I could make at home and avoid the long lines and $ spent at local coffee houses. And I found it. Thanks, Nespresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love
on December 18, 2022
Posted by: Teenerweeeeener
from Stuart, fl
[This review was collected as part of a promotion.] This is my second vertuo machine, i love them so much! It’s easy, fast, absolutely delicious coffee!! My last one had a malfunction, and customer service was super eager to help us fix the problem. We love everything nespresso!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Gorgeous, Compact + High Quality
on December 20, 2022
Posted by: Spooky
from Chicago
[This review was collected as part of a promotion.] I’ve read that the “Next” line of Vertuo machines got a bad rap recently, but this machine is wonderful. We got it in the Deep Brown/Bronze Limited Edition color, and it’s really elegant and doesn’t take up much counter space. We’ve really enjoyed going through the coffee sample pack that came with it, and marking down which pods we like best. We even went back to the Nespresso Store for the milk frother a few days later. Better than most coffee shops!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Quieter machine
on December 22, 2022
Posted by: Jordan13
from Melbourne, Fl
[This review was collected as part of a promotion.] This machine was much quieter than my older model. The latching mechanism is a little difficult when people come visit. There is a small learning curve with how to latch the machine to start the coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Convenient and Compact
on December 22, 2022
Posted by: ktex
from Austin, Texas
[This review was collected as part of a promotion.] This little machine is as smart as it is compact. It is fairly foolproof, so if you have an older relative that loves coffee, it is perfect because it is incredibly easy to set up and use right out of the box. It is perfect for people who want a quick brew without any clean up or fuss. They also offer a wide range of options through the capsule system, so it's easy to please everyone regardless of the kind of coffee or espresso that they prefer...
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA