Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,472 Reviews)
Rating breakdown 3,472 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
Disappointing
on October 26, 2022
Posted by: Lo75
from Vancouver, WA
I am truly disappointed in this machine. I bought my vertigo next last December and loved it but for the past month it has started leaking so I tried to descale the machine and now it’s stuck on the orange blinking light. Tried to do a factory reset and it won’t even let me do that. 10 months and now it’s useless
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, October 28, 2022
Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert, and a replacement machine has been arranged for you. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Machine UNTIL it Leaks !
on November 3, 2022
Posted by: CoffeeGal
from Montana
I loved my machine for the first year and a half.... then it happened.. the dreaded leaking. It only happened when I was doing either a weekly cleaning or descaling, not while brewing. I sent the machine in as it was under warranty and they replaced it with a new Next. Well..... that machine only lasted for approximately 25 brews and then IT started leaking as well. DON'T get this model. I can't believe Nespresso is actually still selling it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 4, 2022
Thanks for your review. We’re dismayed to learn of the issue with your Vertuo Next machines. We’re pleased to see you spoke with one of our machine experts, who presented you with an out of warranty discount of 35% towards the purchase of a new Vertuo Nespresso machine. When you’re ready to replace your Vertuo Next machine with a new machine Vertuo model, please call our toll-free number 800-562-1465, to purchase your machine by phone to receive the discount. We’re available by phone 24 hours a day and 7 days a week for your convenience. We look forward to assisting you with your new machine purchase soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Avoid
on November 4, 2022
Posted by: JP
I keep having brewing issues after a certain period of time despite taking extremely good care. This is my third machine in 3 years. Thankfully nespresso replaces them every time for free but there is a serious issue with this model.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Makes great coffee with lots of problems.
on November 4, 2022
Posted by: D
from New York
This machine made great coffee. But the issues I had with it were more trouble than it was worth. Not filling the cup all the way, leaking out of the bottom of the unit, red lights, orange lights and then finally it just never worked again. Idk, maybe I should have bought the one that was designed in 2014 instead of this newer one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
awesome little machine
on November 6, 2022
Posted by: lisamarie552
from new london,ct
[This review was collected as part of a promotion.] I love espresso and have had bulky espresso machines in the past but hated how much counter space they took up. i love that the Nespresso Vertuo next takes up very little room and allows me to make my own espresso without the mess .I also love that the box holds the used pods and that they are recyclable. I couldn't ask for more in an espresso machine.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
amazing
on November 7, 2022
Posted by: Camo4life
from maine
[This review was collected as part of a promotion.] I absolutely love the Nespresso vertuo next premium. I was surprised that it came with so many different pods to try and must say it was hard to determine which was my favorite surprisingly. I normally do not like extremely strong espresso but there was not a single pod flavor or strength that I found to be to strong for me.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing
on November 7, 2022
Posted by: DrMomSD
from San Diego area
Great coffee but totally unreliable. Wants to be cleaned weekly - really? Clean every 7-10 cups of coffee? Not particularly user friendly. And then it just stops working.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, November 8, 2022
Hello, and thank you for your review. We can assure you, we stand behind our products and are ready to assist you with your Vertuo Next. Give us a call at, 800.562.1465, and a machine specialist will be pleased to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Premium quality all around
on November 7, 2022
Posted by: Southerngirlie12
[This review was collected as part of a promotion.] If you’re into fancy coffee and espresso from work or home, this is the machine for you! It’s so easy to use and gives you incredible tasting coffee or espresso so quickly. I love that the pods come in different sizes and flavors, including all different strengths and roasts. The machine it super sexy too. It’s slim but long so make sure you have space for it. Easy to clean as the pod collector pops right out. Water reservoir is in the back and holds a ton of water so you don’t have to refill frequently. Great quality!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Appealing Design
Cons: Too Expensive, Does not have a built-in milk frother, Bulky
Written by a customer while visiting Nespresso USA