Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,472 Reviews)
Rating breakdown 3,472 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
Poor build on machine
on August 7, 2022
Posted by: sbayard
from Fort Collins, Colorado
We use Nespresso coffee exclusively. We brew Coffee and espresso. We have A Vertuo original and an Evoluo and both have worked great for years. We bought the Next for our camper RV, and as such it has not had heavy use. We use it this past weekend and it did not brew the coffee and just spit out water. It also started spitting out water into the capsule receptacle. The lid also wont close all the way any more. Definitely returning and will try the Plus
Response from Nespresso USABy Christine G., Customer Service, August 8, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. Please be aware, Nespresso machines are not designed, nor do they have the proper certification, for use on airplanes, boats or buses. The specifications for Nespresso machines sold for use in North America are 1260W, 120V, 60Hz, A.C. (except the CS220) and should only be connected to a grounded power supply. Although a vehicle may be wired for those exact specifications, we cannot and do not guarantee that these machines will function correctly on any vehicle. Should you have any further questions or concerns, we are available for your service and support at 800-562-1465. We are available 24 hours a day, seven days a week, so you may call anytime at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Bad design
on August 25, 2022
Posted by: GD
from TX
My third replacement machine and still leaks. Really bad design.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B , Customer Service , August 26, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo Next is the WORST
on August 25, 2022
Posted by: JA
from Bay Area
I love the coffee, but this machine is straight trash. It’s has never worked properly. It gives you the orange light EVERY SINGLE TIME you use it. Doesn’t matter if it’s the first/second cup of the day, whether you’ve just cleaned/descaled it, it never freaking works. Save yourself the money & aggravation and get a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, August 27, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Real bummer
on September 27, 2022
Posted by: T
from Rogers Arkansas
8 mths in on this and it failed today and won’t pump water through the pod. Not the first issue. Originally trouble with Bluetooth and not brewing about twice per week. Unplug, reset, cross fingers. Usually worked within 1-2 cycles of the reset. Now it appears the decision is made for me. I’ll be going with any other vertuo brewer than this model. Too many one star reviews to ignore so save yourself the trouble.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, September 28, 2022
Thank you for your review. We are dismayed to learn of your disappointment with your Vertuo Next machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 1-800-562-1465. We recommend reaching out to our Machine Experts at a time that is convenient for you. We offer repair and replacement options via our Assistance Service Program. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Worst Coffee Machine
on October 1, 2022
Posted by: Yose
Machine always leaks and is always needing to descale! Other than that is fine but definitely do not recommend!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, October 3, 2022
Thank you for your review, Yose. We are dismayed that the Vertuo Next machine has not met your expectations at this time. We invite you to contact our Machine Experts at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance can be found on Nespresso.com/help regarding any technical issues you may be experiencing.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good at first.
on October 1, 2022
Posted by: Ally2217
The first time i bought this, it came defective so nespresso sent me a new one. I've had it for a little over a year, and now it doesnt work. It doesnt brew anymore. Ive tried resetting it multiple times, descaling multiple times. And nothing. It seems like most of the people who own verturo next end up having trouble with it. I'm willing to try another machine. But this machine was a waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, October 3, 2022
Thank you for your review. We are dismayed that the Vertuo Next machine has not met your expectations at this time. We invite you to contact our Machine Experts once more at 800-562-1465. We are available 24 hours a day, 7 days a week. Additional assistance can be found on Nespresso.com/help regarding any technical issues you may be experiencing.
Written by a customer while visiting Nespresso USA
Customer Rating
5
AWESOME
on October 5, 2022
Posted by: Mego
from NC
[This review was collected as part of a promotion.] This thing is a powerhouse! It makes having espresso at home SO easy (there's only one button to push!), but you can tell it's a high quality and well made machine. It's a little loud when it runs, but I actually like that - I can hear it working!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Noisy, Does not have a built-in milk frother, Bulky
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee but leaks
on October 6, 2022
Posted by: David W
from New York, ,NY
Worked great for a month then started leaking. Cleaned it and it was fine for a few weeks. Then came the blinking amber light. Clean, descale, clean, clean, clean and nothing. Only 18 months old and out of warranty. Seems this is an issue with this model and several others. Stay away
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, October 7, 2022
Thank you for your review. We’re dismayed to learn that your Vertuo Next machine stopped working to your satisfaction. Though your machine’s one year warranty has expired, Nespresso offers troubleshooting the lifetime you own your machine. If troubleshooting is unsuccessful, we have out of warranty repair and replacement options via our Assistance Service Program. We recommend calling out toll-free number 800-562-1465 to speak with a machine expert to troubleshoot your machine. We’re available 24 hours a day and 7 days a week by phone. We look forward to speaking with you soon, to get you back to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA