Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,472 Reviews)
Rating breakdown 3,472 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
2
Stops working
on March 13, 2022
Posted by: Nes27C
from New York
We got this machine replaced TWICE in 5 months because it would stop brewing coffee. When you press the button it would heat up then show 2 orange blinks and then stop working. First I thoight I needed to descale it but that didn’t work. Nespresso customer service is great so they sent us a THIRD replacement but this time we asked them for a different machine so they sent us the Evuolo. Fingers crossed for that one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We are happy to learn you were able to speak with a Machine Specialist and received a replacement Evoluo machine. Please be sure to register the machine's Serial Number, so we can assist you should you have any further questions or concerns. We offer lifetime troubleshooting support with prompt and comprehensive assistance at 1-800-562-1465. You may call anytime at your earliest convenience. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
I really miss my original Vertuo
on March 13, 2022
Posted by: pmarkley96
from South Portland, ME
I had my original Vertuo for 4 years and it was incredibly dependable: between my wife and I we average over 1,000 pods a year, and it had no issues until after 5,000ish brews. The tech couldn’t troubleshoot it over the phone, so we thought we’d replace it with the Next. What a mistake!
If I go more than two sleeves without running the cleaning cycle, I am guaranteed that the machine will not be able to brew a pod. So more or less every morning, I brew myself a coffee and then run a cleaning cycle. The descaling kit didn’t make a difference, this machine just accumulates build up. This was a hard earned lesson: I’ve probably lost at least 30 pods trying to brew, having the machine tell me it can’t read the pod, and then being unable to grab the pod when I open the lid. Between the lost pods and the 30 or so ounces of water I use to clean the machine every day, just incredibly wasteful.
Lastly, from a design perspective, the water on the back is a pain. The machine sticks way out from the wall. If you want a NESPRESSO machine get the Vertuo.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 14, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issues you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please be aware, the water tank is adjustable on the VertuoNext and can be maneuvers to fit the space you place it in. Please call at your earliest convenience for any further questions or concerns. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
It is Working! Use the videos!
on March 14, 2022
Posted by: LL
from Prairie Village, KS
This is to update my review. LL Prairie Village, Ks….After reviewing all the videos and inviting 2 Nespresso owners/users in my complex, we have a working Nespresso VertuoNext. Lots of button pushing, flashing lights but it is making coffee. The videos are very helpful.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broken
on March 25, 2022
Posted by: Marsha
from Atlanta
Was a gift from my daughter and it broke in the first 8 months. Was so disappointed
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, March 26, 2022
We're disappointed to hear this, Marsha, and we're always here to help. We offer a lifetime of comprehensive troubleshooting and all machines are covered under at least a one year warranty. Please give us a call directly at 800-562-1465 to speak with a machine expert. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Stopped working after 2 months
on March 28, 2022
Posted by: Adrianna
from California
One day it just wouldn’t brew. I tried (and wasted) different coffee pods, factory reset, cleaning cycle, wasted a whole pouch of descaling solution and finally called customer service for troubleshooting. It was determined that the button is defective and wouldn’t respond to factory reset or any other functions. Luckily the customer service is great and i am being sent a replacement model of my choosing. Hoping the Evoluo model will work out better
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , March 29, 2022
Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Evoluo machine. The new Evoluo comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Esthetically pleasing however not the best gadget
on April 2, 2022
Posted by: Rose
from Los Angeles, CA
I am on my 4th machine, I had 2 faulty machines, my 3rd one lasted under a year and now I got it replaced again. I don’t know what the issue is but it stops working frequently, I’ve heard this from other users too. Often the pods don’t pour, I think because the machine isn’t processing. I’m not sure I’d recommend this to anyone. I have just ordered a different version on the machine, hopefully that one lasts.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , April 4, 2022
Hi Rose. Thank you for your review. We are dismayed to learn your Vertuo Next has not met your expectations. However, we are thrilled to learn you were able to speak with a Machine Expert, and a replacement VertuoPlus is on the way to you. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 broken machines
on April 4, 2022
Posted by: Dimitris
1st machine worked fine for 3-4 months, then it broke. Second machine arrived as a replacement, did not last a week and broke again. Stay away for your sake
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, April 5, 2022
Thank you for your review, Dimitris. We’re dismayed to learn that your Vertuo Next machine is not performing to your satisfaction. Your machine comes with a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Please reach out to us if you need machine assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Unreliable
on April 26, 2022
Posted by: Alex P
from Indianapolis, IN
We got the machine as a wedding present, used it for 4 months before having to call Nespresso to help trouble shoot. It wouldn’t make coffee/crema and the grounds would be in the bottom of the cup. Even after going through a cleaning cycle it wouldn’t work, Nespresso replaced it. Fast forward 6 months, I was diligent about cleaning and descaling and it stops working one day with a continuous flashing light. Two support calls and it still won’t do anything just not responding. Thankfully Nespresso is replacing it with a completely different machine than the Next line and extending the warranty for me. I’ve heard such great things about Nespresso but this machine was highly disappointing but I’m glad they’re making it better the customer service is phenomenal.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, Alex. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Evoluo, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
If you need assistance with your new Evoluo, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA