Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,472 Reviews)
Rating breakdown 3,472 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
Disappointed!!
on July 27, 2022
Posted by: Anna
from Dubois pa
I am very disappointed !!! My daughter and I both have one and they stop working! We tried everything from descaling to unplugging it hoping it would reset. Nothing works. Should last longer than a year for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, July 28, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on April 15, 2023
Posted by: Tracy
Hands down the WORST machine. Our 4th one died today after only having for 5 months. It’s too bad they can’t figure out how to build a machine that works. Do NOT buy. Not worth the heart ache.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, April 17, 2023
Hi Tracy. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
The worst
on April 24, 2023
Posted by: Caffiend
from Virginia
This one is awful. Fails after a few months. Been thru multiple units. Not sure why they still sell it. It doesnt work half the time and when it finally does it leaks coffee all over the place from the bottom. Running the weekly rinse cycle and descaling regularly doesnt prevent it from malfunctioning. I stayed on top of it after the first one failed but it still had the same problems. AVOID!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 25, 2023
Thank you for your review. We are dismayed to learn you’ve been experiencing issues with your Vertuo Next machine. Furthermore, we do realize you’ve contact us regarding your experiences. However, your machine does come with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend contacting our Machine Experts at a time that is convenient for you. We have repair and replacement options via our Assistance Service Program. I’m sure our Machine Experts can offer some other options that may work for you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Negative Reviews Were Right.
on August 30, 2021
Posted by: ES92
from California
I read a lot of reviews, and I saw several that complained about the machine breaking. Well, I ignored them, and here I am with a broken machine. I got the machine in July, and it is now late August. When I try to brew coffee it leaks water everywhere, and sometimes it will just shut off after I put a pod in and press the button and brew nothing. The machine has wasted like 10 of my pods now. Super disappointed, especially because these machines are not cheap.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, August 31, 2021
Thank you for your review, Elias. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to check out our tips at nespresso.com/help or contact our toll-free number, 800-562-1465, for assistance. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Product, When it's Working!!
on October 18, 2021
Posted by: Dani1870
from Texas
I bought the Vertuo Next 5 months ago. The machine is great when it works properly. Unfortunately, I have encountered problems with the machine preparing to brew, switching to orange and back to white. This caused a lot of time, frustration and wasted capsules trying to figure out what the problem was.
Additionally, there's room for improvement in the Blinking Summary section of the instruction manual. Troubleshooting instructions are vague at best and desperately need to be revised to include more details.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, October 19, 2021
hank you for your review. We are happy to see you were able to speak with a machine expert. We stand behind our brand, so if you still need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stopped working and leaks all over
on October 25, 2021
Posted by: Steamed
from Ann Arbor
I received this as a Christmas gift and it stopped working after 9 months. I kept getting error messages that the pod was not a Nespresso pod (which it was). After wasting 4 pods, I tried to clean and descale, but still didn't work. Also, tried to reset-unsucessful. Then I tried to reset the bluetooth connection-still didn't work. The most frustrating thing was the leaking from the bottom that stained my new granite counter top.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, October 26, 2021
Hi Steamed, this is certainly not the experience we want you to have with your Vertuo Next. We would like to resolve this for you. Please call us at 1-800-562-1465 we are available 24 hours a day, 7 days a week for assistance with your machine and countertop.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Flawed product
on October 31, 2021
Posted by: NoVirtuoNextNo
from Pinellas Park, FL
The only reason I'm giving this machine 3 stars is because of Nespresso's amazing customer service. I purchased this machine earlier this year and am on my 4th machine. We went with the Virtuo Next because, at the time, it was their latest model and their previous models in this series received excellent reviews. Issues are basically always the same, it will work for a period of time and you can get it to continue to work using their trouble shooting techniques. Each time it will work for progressively shorter periods of time. Eventually, you can no longer get a cup of coffee. Same error code, white blinking light (sounds like it is going to work), then 2 slow blinking gold lights back to solid white; no coffee. I kept up with trying to get it to work because the flavor of the coffee is the best I've had for a home brewed, single cup brewing machine. Bottom line, this machine is, in my opinion, not worth the trouble.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 1, 2021
Hi NoVertuoNextNo. Thank you for your review. We are sorry to learn your Vertuo Next machine malfunctioned. However, we are happy to learn you were able to speak with a Machine Expert for troubleshooting assistance with your Vertuo Next machine, and we were able to process a replacement for you. If you need additional assistance with your replacement Evoluo machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Mamma mia !!! BAD QUALITY MACHINE
on November 1, 2021
Posted by: Giovannino
from Margate, Fl.
This was the 2nd. Vertuo machine, horrible and bad quality machine, the coffee is good but the machine is really a bad experience.
This complicated system to be pushing 3 timers here and 3 times there, for a coffee machine.
This complicated system to be pushing 3 timers here and 3 times there, for a coffee machine.
You forgot to go to ITALY and learn how to build a real coffee machine.
CIAO CIAO NESPRESSO...
Response from Nespresso USABy Jason B., Customer Service, November 2, 2021
Hi Giovannino. Thank you for your review. We are sorry to learn the Vertuo Next has not met your expectations. Your satisfaction as a Nespresso machine owner is of utmost importance to the Coffee Specialists at the Nespresso. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care page on Nespresso.com. Thanks!
Written by a customer while visiting Nespresso USA