Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,472 Reviews)
Rating breakdown 3,472 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
GREAT COFFE EXTREEMLY TROUBELSOME MACHINE
on February 5, 2022
Posted by: David
from SAN DIEGO, CA
WE ARE NOW SENDING BACK OUR THIRD "VERTUO NEXT DELUX" THE FIRST WAS NOT WORKING AFTER 4 MONTHS (spilling water all over the counter and floor), THE SECOND GAVE OUT JUST AFTER THE WARENTY EXPIERED (Nespresso did send a free replacement), THE THIRD (sitting on the counter) STOPPED WORKING AFTER 5 DAYS. (Very noisy and stuck in cleaning mode). I DEFFINATLY CANNOT RECOMEND THE VERTUO NEXT DELUX.
*OUR "VERTUO PLUS DELUX" HOWEVER HAS BEEN WORKING FLAWLESSLY FOR OVER 3 YEARS.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi David, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke in 12 months...
on February 5, 2022
Posted by: Ccamp
from Houston, TX
I have been a Nespresso fan and avid consumer for more than a decade; I thoroughly enjoy their product lines as the best prepackaged coffee/espresso available and have enjoyed their high-quality products like the Citiz, Lattissima, etc but the Vertuo Next is garbage. The observations I can offer are common among the other comments already listed for this product including the most notable which is a failure to function at 12 months (powered up, spun up, then failed to start the pump with the orange light flashing twice at 1Hz then powers off). I failed to read the comments prior to purchase and regret that. All that said, while this product is not an offering worthy of the Nespresso brand, I purchased a Vertuo Plus instead based on its reviews and can attest that is a much better product.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi! Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. However, we are thrilled to learn you have purchased a VertuoPlus machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Great coffee but broke within 2 months
on February 6, 2022
Posted by: Melgarsan
from Los Angeles, CA
Our machine worked great for about a month and a half. Then, the machine began to leak. We went through the troubleshooting process with no luck. Now we are stuck with a defective machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
horrible machine!! Broken after 3 months!
on February 6, 2022
Posted by: Lily
from california
I bought this is October and it is already broken. There is so consistency. Even with factory resets, descaling, and help from Nespresso, nothing works. Not worth the money and this machine taints the quality of Nespresso products. Do not buy the Vertuo Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi Lily! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Eh
on February 8, 2022
Posted by: Aoao
from Michigan
When it works, it is fine. But I needed a replacement in less than a year. The replacement, straight out of the box, is shockingly loud and often fails to brew for no reason. I have wasted so many pods. The descaling process is way overcomplicated too.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 9, 2022
Thank you for your review. We’re dismayed to learn of the issues you’re experiencing with your replacement Vertuo Next machine. As part of your machine’s maintenance, we recommend the first time use steps once a week, to flush away coffee granule buildup from the head of your machine. Your machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week by phone. Call us at your convenience to address the intermittent, loud brew cycles with one of our machine experts. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
NOT HAPPY
on February 8, 2022
Posted by: not happy
from Aliso Viejo, CA
This is our 5th nespresso coffee machine.....we've tried all different ones, and the last one, the Vertuo, still is not working properly......called Customer Service, who was great, and they are sending me out yet another machine.....so we'll see how this one works....if we have problems with this one, we're just returning to get our money back!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, February 9, 2022
Thank you for your review. We’re pleased to see you were assisted by one of our machine experts with the issues you experienced with your Vertuo Next machine. As part of your machine’s maintenance, we recommend the first time use steps once a week, to flush away coffee granule buildup from the head of your machine. Your Vertuo machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week by phone. Should you have any issues with your replacement Vertuo machine, don’t hesitate to reach out to us for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Frustration too early in the morning!
on February 10, 2022
Posted by: Terri
from Rockford, IL
Customer Service is great, but I've struggled keeping this machine. I thought it was the pods that didn't work, but I do think it's the machine. I just purchased $100 worth of pods, so I'm hoping this machine will brew it! So far it's very sporadic.......
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, February 11, 2022
Thank you for your review, Terri. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We suggest when turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use and run the Cleaning Cycle at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke within a month
on February 12, 2022
Posted by: Nay2020
from Ohio
I got this a month ago as a Christmas gift and it seriously already broke. I lost count of the amount of pods I wasted trying to get the dang machine to work. Customer service was great and tried to help trouble shoot the issue. They are sending me a new machine, so we'll see if this one works. Not very hopeful this is going to fix the terrible design of these machines. READ THE REVIEWS PEOPLE!
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, February 14, 2022
Thank you for your review. We understand how frustrating machines issues can be, and we are glad to see a Coffee Specialist was able to replace your machine. If you have any questions or concerns about your new Vertuo Next machine, please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week, or visit Nespresso.com/help for troubleshooting tips.
Written by a customer while visiting Nespresso USA