Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,471 Reviews)
Rating breakdown 3,471 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,994 out of
2,777)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
2
Solid coffee, poor machine quality
on July 13, 2023
Posted by: Amir
from Washington DC
Machine worked well for a little over a year. Coffee quality became extremely poor overnight, with no accidental damage to the machine. I was then sent 2 replacement machines, with had the exact same issue after about a month of working properly. Very poor quality machine, nespresso would be amazing if they could get that down
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , July 14, 2023
Thank you for your review, Amir. We are dismayed to learn the Vertuo Next has not met your expectations. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance. We will notate your feedback for the appropriate team.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Cool features!
on July 13, 2023
Posted by: valval22
from Foster City
[This review was collected as part of a promotion.] Bought this thinking it would be like any other coffee maker, but it exceeded my expectations!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on July 13, 2023
Posted by: Heather1978
from Cincinnati, Ohio
[This review was collected as part of a promotion.] I bought this machine recently. It makes great coffee and I love that the coffee pods are recyclable!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Good way to start your morning:)
on July 13, 2023
Posted by: Chado
from Fl
[This review was collected as part of a promotion.] It's so easy to brue your perfect morning, with lots of flavors to choose. So far coconut and hazelnut is my favorite 😍
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Brew sizes
on July 13, 2023
Posted by: Mike
from Florida
[This review was collected as part of a promotion.] I've had a next machine for many years. The fact that it has so many brew sizes among them an 18oz is what made me become a Nespresso drinker. Only pod based machine that I am aware of that has that large of a pod. Just picked up dark chrome deluxe and love it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Compact Machine!
on July 13, 2023
Posted by: Geniaaa
from Roseville, CA
[This review was collected as part of a promotion.] I am getting this as a replacement of my previous Vertuo Next which didn’t last more than 3 years sadly but this one is a nicer color. Love that it makes coffee quickly and easy to clean/descale. Narrow enough to fit on the countertop and doesn’t take up too much space. Also got a rack to have the machine to stand on for my pods. Love how quickly this delivery got to me despite a delay too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Pretty cool
on July 14, 2023
Posted by: Narewhale
from Humboldt
[This review was collected as part of a promotion.] It’s a pretty cool machine. The connection to my phone is fun. It’s a little bit loud, but not too much. Hasn’t worked flawlessly but nothing major. It’s about exactly what you think you’d get for the price.
I would recommend this to a friend!
Response from Nespresso USABy Katherine T., Customer Service, July 15, 2023
Thank you for your review. We would be happy to troubleshoot any excessive noise you may be experiencing with the Vertuo Next machine. Please contact us at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing
on July 14, 2023
Posted by: Lorena
from Riverside, CA
[This review was collected as part of a promotion.] I bought this about a 3 weeks ago and it's a game changer. I make the best coffees.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA