Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,472 Reviews)
Rating breakdown 3,472 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
5
Best purchase I have made
on January 30, 2023
Posted by: nic
from VA
[This review was collected as part of a promotion.] I bought this a couple weeks ago and it is by far the best purchase I have ever made! I love trying new coffees and haven't had a single one that was bad. Totally worth the money.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Drinks aren’t hot enough
on February 8, 2023
Posted by: MG
I love how compact and convenient this machine is, but I find that it doesn’t heat the coffee to the right temperature. It’s too cool! I wish I knew how to make the coffee hotter and then it would be perfect.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , February 9, 2023
Thank you for reviewing your Vertuo Next machine. Our machines won't brew as hot as drip coffee makers but should still be warm enough to be enjoyable. We recommend allowing the machine to preheat for at least 5 minutes and prewarming your cup. If you are concerned that your machine may not be operating correctly we're happy to help. Please call us at 1-800-562-1465 for troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso
on February 8, 2023
Posted by: Anonymous
I love my nespresso!! The quality of the coffee is just 10/10. Bought it so I don’t feed into my starbucks craving. Love the frother as well, it can froth both hot and cold foam!!
Written by a customer while visiting influenster.com
Customer Rating
4
some issues, customer service promptly corrected i
on February 9, 2023
Posted by: Mindy
[This review was collected as part of a promotion.] My original machine leaked from first use and was never really hot enough. I contacted customer service and they quickly shipped a replacement which works lovely. I love the ease of use and ability of the machine to read the capsules and brew each one perfectly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Simplifies My Morning Coffee Routine
on February 10, 2023
Posted by: JeanM
from New York, NY
[This review was collected as part of a promotion.] I bought this a month ago and am happy with the quality of the coffee. Capsule order shipped quickly and I love that they are easy to recycle!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
M/ ranatsy. TAPE/
on February 12, 2023
Posted by: Ora
from Houston,TX
[This review was collected as part of a promotion.] Bought a month ago after moving from Denver to Texas. Got the virtuo model. Makes a great tasting expression; but the mechanism for inserting the coffee pods is a bit “clunky” meaning my previous Nespresso machine had a loading mechanism that was partially electric and much easier to use than the one I have now. I just hope this new machine will give me “trouble-free” pod loading for the next 2-3 years.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great product
on February 13, 2023
Posted by: Megan
from Eugene
[This review was collected as part of a promotion.] This machine makes the best coffee and customer service has been the best I e ever experienced
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features!
on February 13, 2023
Posted by: Ronin
from New York, New York
[This review was collected as part of a promotion.] I bought this a month ago and am so happy I did! It makes the best coffees and espressos! I even got an aerocino and can make macchiatos!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA