Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,472 Reviews)
Rating breakdown 3,472 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
4
Easy To Use
on January 24, 2023
Posted by: Anne
[This review was collected as part of a promotion.] I bought this a month ago and everything is great specially the coffee. The only thing is it’s a little hard to close and open the top part.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, January 25, 2023
Hi Anne, thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next Nespresso machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Very fancy
on January 26, 2023
Posted by: jojo31
from phoenix, az
[This review was collected as part of a promotion.] This is a very fancy coffee machine. Which is very nice if you enjoy that kind of coffee. It is a bit hard to use just because there are different kinds of coffee that it could use, and it measures the water for each. So, if you are not fluent in coffee talk you may not be sure how much coffee you are receiving. The machine is nice and skinny though and very pretty. The pods are nice because it keeps clean up easy as well.
Pros: High Quality Machine, Does not take up too much room on my countertop
Cons: Does not make enough coffee in a cup, Too Expensive
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , January 27, 2023
Hi, thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next Nespresso machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
decent little machine
on January 26, 2023
Posted by: zed805
[This review was collected as part of a promotion.] Device works well and is nice and compact. Brews quickly and has good temperature of the coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Overall it's fine.
on January 27, 2023
Posted by: Justin
from columbus, oh
I liked the idea that this could brew an 18 ounce carafe. I think that the single cup pours are better tasting than the carafe though...The carafe pods taste very watered down. The opening mechanism is annoying to use. Especially when compared to the VertuoPlus. I guess maybe because it's a slimmer model? Overall, it's fine. Could use work on the carafe pour over though.
I would recommend this to a friend!
Response from Nespresso USABy Jason B., Customer Service, January 28, 2023
Thank you for your review. We appreciate your honest feedback, and we would be happy to note this to our product team. Should you ever need any assistance, we are available 24 hours a day, 7 days a week. Additional assistance can be found on Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee machine!
on January 27, 2023
Posted by: Nicole
from Philly PA
[This review was collected as part of a promotion.] Love this coffee machine! Comparable to Starbucks!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love how easy it is
on January 27, 2023
Posted by: KP
[This review was collected as part of a promotion.] Just bought this after our previous machine finally broke (lasted almost 6 years). We’re debating buying another one but after a week without it we realized my Nespresso coffee had become an important part of my morning. Love the quality and consistency.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nespresso great!
on January 29, 2023
Posted by: Jack P
from Nashville TN
[This review was collected as part of a promotion.] I love it! Bought one for my mom for Christmas this year
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
We love the chocolate color and design.
on January 29, 2023
Posted by: Tlthomas
from Prineville Oregon
[This review was collected as part of a promotion.] What we don't like is pushing down the top and latching it manually. We prefer our Vertuo Plus since it is automatic at the touch of a finger and that makes it easy for those with arthritis.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA