Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,472 Reviews)
Rating breakdown 3,472 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
5
Best coffee and machine
on January 18, 2023
Posted by: Liza42
from Queens, NY
Best coffee and machine hands down. I've been using this for 3 years and cant say enough good things about it. Everyone that tries it ends up getting a vertuo machine for themselves!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome coffee maker
on January 19, 2023
Posted by: mboyle
[This review was collected as part of a promotion.] this is awesome. its small on my counter and makes a great tasting coffee. it is way less watery than other single serve coffee makers i have tried. i like how the pod is disposed of. its easy to set up and i have had no issues with using it. its a little nosier than i expected but i dont mind at all! i might need to buy another one for my dads house!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features, and compact
on January 19, 2023
Posted by: Whit
from Grove,OK
[This review was collected as part of a promotion.] We bought this for our daughter as a gift for Christmas, and she is in love with it. We have a Vertuo at home, and I use it every day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Solid Machine
on January 22, 2023
Posted by: Wanger24
from Chicago, IL
[This review was collected as part of a promotion.] I already have one of these machines and wanted to purchase one for the office. It is, as expected, great and everyone at work loves it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great but….
on January 22, 2023
Posted by: Anonymous
from Rancho Cucamonga,CA
Worked great for a year. We descaled it as planned. And now we’re dealing with a grinding sound. And scraping on top of the pod cup. Went back to Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 23, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please call at your earliest convenience for prompt and comprehensive troubleshooting assistance. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
A few issues but overall works great.
on January 22, 2023
Posted by: kwill
from Houston, TX
[This review was collected as part of a promotion.] I was very excited to try this machine but the machine would not brew the first time that I tried to use it. I have to unplug the machine for about 5 minutes and then plug it back it. The machine decided to brew after that. When the machine works, it makes a really good up of coffee. There are times when the machine will decide not to brew and I will have to unplug it for 5 minutes. I love the fact that it came with a glass mug. I use the mug all of the time. The set up on this machine was very quick and easy.
Pros: Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best coffee
on January 24, 2023
Posted by: Allison
from Houston, tx
[This review was collected as part of a promotion.] I love my machine so much! Easy to use, looks sleek, and makes the best coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Nespresso Vertuo
on January 24, 2023
Posted by: mattsmom
from New York, New York
[This review was collected as part of a promotion.] I just received the Nespresso Vertuo and very happy with machine. It's beautiful and I love the coffee. The only thing I am not crazy about is the way it opens and closes to put in the pod. The piece you have to turn to open and close is a bit stiff and feels like it might break.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service, January 25, 2023
Hi, thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next Nespresso machine. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA