Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,472 Reviews)
Rating breakdown 3,472 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
3
Limited useful life but great customer service
on November 2, 2022
Posted by: Jacknyc
from New York, NY
I am on my third machine in 22 months. First one quit working after 4 months and second on stopped working after 14 months. Loved the coffee but machine appears to have a very limited life. Customer service is great and machines were replaced quickly and without issue. Now have the original Vertuo model and it is working fine. Hoping it is more durable that the Next.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, November 4, 2022
Thanks for your review. We’re dismayed to learn of the issues you’ve had with your Vertuo Next machines. We’re pleased to see you spoke with one of our machine experts, and you’re brewing coffee from a new VertuoLine machine. We recommend the first time use steps at least once a week, as part of your machine maintenance, to flush water only through your machine without a capsule. This flushes away any coffee granule buildup from the head of your machine. Should you have any issues with your VertuoLine machine, please call our toll-free number 800-562-1465. We’re available by phone 24 hours a day and 7 days a week for your convenience. Enjoy returning to your Nespresso coffee ritual.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Classy and Very Functional!!!
on November 3, 2022
Posted by: jerrett
from Barstow, CA
[This review was collected as part of a promotion.] This is my 2nd Nespresso product in the house and as expected I am loving this as well. It looks so pretty with the black and rose gold color. It is very easy to use and looks so pretty in my kitchen. This is the one I have been using lately and no complaints at all.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on November 4, 2022
Posted by: Coffe guy
from Colorado Springs CO
I bought this item last night. Was excited for the first cup out of the new machine the foam disappeared after 30 seconds to a minute. The coffe tasted completely watered down compared to my other vertuo machine. Bringing this back
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 5, 2022
Thank you for your review. If you ever need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
What!!!
on November 4, 2022
Posted by: Dan2
from Laurel ms 39440
[This review was collected as part of a promotion.] What was my express when that it comes to my great new awesomeness
Nespresso - vertuo next big machine. I love the colors I love the designs I love the texture of it I just love the model of it. I love the way which it makes my coffee
Nespresso - vertuo next big machine. I love the colors I love the designs I love the texture of it I just love the model of it. I love the way which it makes my coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Worth it for espresso lovers.
on November 5, 2022
Posted by: ladyladybug89
This product is easy to use and makes the perfect espresso everytime. I have been using it for over a year without issues. The pods can sometimes be expensive but overall, you're getting quite a few pods in a case for the price of one espresso from a shop. It pays for itself over time. Yummy and creamy consistency.
Written by a customer while visiting influenster.com
Customer Rating
4
Lives up to the hype
on November 10, 2022
Posted by: KBCLE
from Cleveland, Ohio
[This review was collected as part of a promotion.] I have heard hype about the Nespresso machine for a while now but was hesitant because I hate Keurig coffee! The coffee tastes wayyy better than Keurig coffee and I love that it gets frothy. I also like that there are espresso pods - they are good but I will say I don't think this is a good replacement for an actual espresso machine. I love the design of the machine, it's super slim and doesn't take up much counter space. I still use my regular coffee maker most days, but I like to use this for my occasional afternoon cup and I love having it for guests to use. I would not replace a regular coffee maker with this but it is a nice extra! I also love that Nespresso offers a recycling program, waste was another reason I was hesitant about this machine.
Pros: Convenient, Easy to Use, Has Delicious Crema, Does not take up too much room on my countertop, Appealing Design
Cons: Does not make enough coffee in a cup, Too Noisy, Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I’ve been on the
on November 12, 2022
Posted by: jeremyv3
I’ve been on the hunt for the best instant coffee pod machine out there and believe I just may have found the one. There are only really to take compare when talking about pod machines and those are the Keurig and Nespresso machines. When comparing these to the Nespresso machine just makes a richer more coffee tasting drink and allows you to create milk drinks and espresso drinks. Keurig makes a good cup of coffee but that’s the only thing it does and I feel it’s a little more water-based and less coffee taste in my opinion. Nespresso I feel extracts more of the flavor with its spinning techniques and multi hole punctured pods. Either one is good but the Nespresso models just taste better in my opinion. I got this new next model and I do have the older models as well and the differences are that it’s quieter and slicker looking. I love the virtual pods because it’s a no-brainer that you can just pop one in and it knows how to make it perfectly. I wouldn’t hesitate to purchase one of these if you’re in the market for a great tasting coffee.Nespresso Vertuo Next Coffee And Espresso Machine
Written by a customer while visiting influenster.com
Customer Rating
1
Don't buy
on November 15, 2022
Posted by: jww024
from Houston, TX
We've owned multiple Nespresso machines over 10+ years and switched to Vertuo Next about a year ago. Machine worked fine for 6-9 months but now is very unreliable. The machine responds with a flashing orange light on almost every attempt at making coffee now. We have descaled, run rinse cycles, and cleaned every interior surface (including Q-tips down into the clear sensor area...) multiple times and it still won't work consistently. I think it's related to the sensor that reads the bar codes on the bottom of the capsules but it doesn't appear accessible to make sure it's properly cleaned without breaking the cup that holds the pods. Bad design... Nespresso should recall and replace these machines with a unit that actually works.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review, James. We appreciate your long-standing relationship with Nespresso and can assure you, your satisfaction is our highest priority. Please call Nespresso directly, 800.562.1465, and a machine expert will address your concerns.
Written by a customer while visiting Nespresso USA