Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,472 Reviews)
Rating breakdown 3,472 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
3
Works great until it doesn’t
on November 28, 2022
Posted by: DW
from MN
Like other reviews have mentioned, it works great until it doesn’t. I first received this 2 years ago as a gift, and since then I have gone through 2 more replacements. Customer service was awesome about it! I just wish the machine didn’t quit giving out on me.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very unreliable
on December 2, 2022
Posted by: LS
Very unreliable. If you buy this, prepare to spend a lot of time on the phone with Nespresso troubleshooting
Response from Nespresso USABy Nisha B, Customer Service , December 5, 2022
Hi. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn you were able to speak to a Machine Expert, and your Vertuo Next has been replaced with a VertuoPlus. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t but it!
on January 8, 2023
Posted by: John C
from Scottsdale AZ
I bought this machine a few years ago - a year in started to get an orange light - called support and they told me how to fix. Lasted 2 days and light came back. Never worked again. Threw it in the garbage. This is my second machine. First one was original and worked very well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall S, Customer Service , January 9, 2023
Thank you for your review, John. We are disappointed to learn that your Vertuo Next Deluxe has not met your expectations. We offer a lifetime of troubleshooting support through our toll free number 800-562-1465. We are available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Dead Machine
on February 10, 2023
Posted by: TEC
from Oregon
Very strange timing, but same experience as the another user stated. Yesterday the machine worked fine, today it is just suddenly dead. There is absolutely no troubleshooting help available, no hard reset, nothing that can be done. Other appliances plugged into the same breaker still work fine, so I don't believe it was a power surge or anything like that. I've owned 4-5 different Nespresso machines over the years, and this model seems to be the worst based on this experience and the overall reviews.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review and for choosing Nespresso. We offer assistance 24/7 and a machine expert will be happy to assist you. Please call 800.562.1465. We're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing when compared to the Vertuo Plus
on February 15, 2023
Posted by: AT
from Iowa
Bought a Vertuo Plus about 4 years ago and have loved it! Decided to get a Vertuo Next. The Next is MUCH louder than the Plus, and the crema is not nearly as good when compared to what the Plus produced. With the Next, the crema dissipates within a minute or two. Very disappointed as one would think the next generation machine would be better. I should have purchased a Vertuo Plus again
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 16, 2023
We're certainly disappointed to hear this, and we hope you know that we're always here to help. Machine experts are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Quitter
on March 18, 2023
Posted by: Quitter
from Utah
Our first machine we received as a gift for Christmas in less than a year Later with very minimal use it completely quit working. But when it worked, it did a great job. Customer service was great and I was able to return it for a new one. I’ve had the new one for about two months and it’s already starting to act up. The Descaling process is very complicated Ut I’m going to try that this morning and see if that helps.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 20, 2023
Thank you for your review, and we are disappointed to hear that there is an issue with your machine. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Didn't work, replacement didn't work
on April 7, 2023
Posted by: mrbean666
from Philadelphia, PA
We ended up returning ours because of the constant problems. Felt bad returning it too, as this was a birthday gift from my wife. But this machine was having issues so frequently, probably more than 50% of the time.
Nespresso even sent us a replacement, which was great customer service, but the replacement had the same issues. The device would randomly just fail to make coffee, and none of the suggestions for resetting it or cleaning it ever permanently resolved the issues. You could clean it and it MIGHT make a coffee for you, but even then, the next coffee would fail. Occasionally, it would fail and then upon resetting (or whatever the term was) start spitting out hot water. It was a real headache, and while customer service offered to send us a second replacement (third unit), we decided we'd rather not deal with the hassle.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 10, 2023
Thank you for the review. We stand behind our machines and offer a lifetime of comprehensive troubleshooting along with at least a one-year warranty. We are always here to help at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on April 9, 2023
Posted by: Tjl
from Chicago
I bought this machine 4 days ago and have only been able to have 2 coffees. Machine gets an error that it is too hot on the first use. Called nespresso they walked me through a reset. Made one coffee after the reset then stopped again. They told me it was due either cleaning or descaling. Apparently new machines require scaling and or cleaning after first use.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 10, 2023
Thank you for your response, Todd. We certainly understand your frustration, and we look forward to finding a satisfactory solution. All machines are covered by at least a one-year warranty, and a lifetime of comprehensive troubleshooting. If you'd like to escalate the situation, and speak to an expert, please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA