Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
5
Great features
on October 12, 2022
Posted by: Milan85
from New Jersey
[This review was collected as part of a promotion.] I bought this a month ago when my keurig stopped working on me. I wanted something that was nice and not so bulky on my counter. This nespresso style is so thin and sleek and very easy to use, I was alil nervous going from keurig to nespresso, but I’m very happy with my choice!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Espresso machine
on October 13, 2022
Posted by: Elizabeth 1
from Hart mich
[This review was collected as part of a promotion.] This is a great machine very well made. The different pods that go with this machine is endless, you can have coffee or expresso such a great option to have. Very easy to use and quick to dispense.this is so great
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Is the best capsule coffee maker
on October 13, 2022
Posted by: Styrchn
from Las Vegas
[This review was collected as part of a promotion.] I got this coffee maker for my office because of its compact size, and ease of use. It is very small and takes up very little counter space. It only has one button on it, which makes it super simple. The design is very sleek and the way capsules pop in and automatically eject into a wastebasket is very cool. There is nearly zero cleanup needed and the water reservoir is extremely easy to remove from the back and fill with water. An added bonus is that it makes the office smell like delicious coffee for a few hours.
There are some downsides as there are with most capsule coffee makers, mostly that there are absolutely no options. The size of the coffee it makes, the pressure it uses and everything else is pre-determined by the capsules you purchase. Because of that, you can't just tell it to pour a double shot. This is usually a good thing as it's calibrated to make the best possible coffee with the capsule you got, and you can't mess it up, however it is limiting. One impressive thing is it takes about 20 seconds to 'warm up' in the morning, which is incredibly fast compared to other more traditional espresso machines I've used or drip coffee. It is 'noisy' when it's pouring the coffee, but isn't any louder than other espresso machines while pumping water. It comes with an app and can be WIFI connected (not required). I did try out the app and realized it was mostly to get you to register your device. The app doesn't control the device, you can't set timers or automation or anything, however it has sent me notifications that the lid wasn't fully closed. The app also has instructions on how to clean the machine and such which is nice.
Overall it's a great coffee maker, it does make great tasting coffee and as long as you're willing to buy their specific barcoded capsules it's a perfect option for a small area. I will likely stick with a more traditional espresso machine at home for the main kitchen as I like to experiment a little more with my coffee and prefer to buy unique bags of coffee beans over capsules, but I have found myself using it on the go just because of how quickly it makes coffee when I'm running behind and how easy it is to clean up.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice
on October 13, 2022
Posted by: Chags
from Philadelphia
[This review was collected as part of a promotion.] This has been a great coffee maker! I am enjoying it, it is easy to use, and makes a good cup of coffee. It had been very easy to learn and looks nice. I definitely recommend this product to anyone that needs a good coffee maker
Pros: Convenient, Easy to Use, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
It's interesting
on October 13, 2022
Posted by: Babygirl
from NC
[This review was collected as part of a promotion.] The coffee is amazing. The machine itself is confusing. It definitely makes the coffee awesome to be able to drink as soon as it comes out because it isn't boiling hot. However learning how to make it work is awful.
Pros: Wide assortment of capsules to choose from, Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
Cons: Water tank is too small, Other
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, October 14, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
LOVE IT!
on October 13, 2022
Posted by: JennA3
from Dublin, GA
[This review was collected as part of a promotion.] Vertuo Next by Nespresso may be my new favorite kitchen appliance! First of all, the slim design was a VERY welcomed idea! I also enjoy that you can make three different sizes for your espresso/coffee needs! It came with a selection of capsules to use, and explains what each one is for. That was a fantastic idea, for someone new to this product/machine. This is a great product and I highly recommend it!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
So convenient
on October 13, 2022
Posted by: Rachellwyn
from Wa
[This review was collected as part of a promotion.] This machine is incredibly convenient, extremely easy to figure out and the drinks are perfectly brewed . I really love visually the color of this machine, the little doses of rose cold hardware is beautiful. Delicious delicious hot espresso. Highly recommend
Pros: Convenient, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good coffee but can get expensive
on October 13, 2022
Posted by: acuellar
from San Antonio
[This review was collected as part of a promotion.] This is a great machine for esspresso drinks. I love how fast and easy it is to use. It has good quality and feels durable in the long run. We make about 4 coffee drinks per day and this machine delivers. I would recommend this product
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA