Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,472 Reviews)
Rating breakdown 3,472 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
2
Delicious coffee. Terrible machine
on June 23, 2022
Posted by: Rtag
from Michigan
I really want to love this machine, but it gets harder everyday. We are on our second machine now in just under a year. Nespresso replaced the first one after about six months because we kept getting errors that would not reset. Turns out you can't use the Starbucks Nespresso pods (that say Nespresso all over the box) because it will reset the sensors and just stop reading pods.
On our second machine signed up for automatic delivery of Nespresso coffee. We still get random errors after two cups almost daily. They usually reset themselves after a few hours or if I unplug the machine, but at this point it's more trouble than it's worth. Our second delivery of pods was so badly damaged the machine couldn't read them, but Nespresso did send out replacements right away free of charge .
Love the coffee, but at this point not worth the expense of the machine, the pods or my time.
On our second machine signed up for automatic delivery of Nespresso coffee. We still get random errors after two cups almost daily. They usually reset themselves after a few hours or if I unplug the machine, but at this point it's more trouble than it's worth. Our second delivery of pods was so badly damaged the machine couldn't read them, but Nespresso did send out replacements right away free of charge .
Love the coffee, but at this point not worth the expense of the machine, the pods or my time.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, June 24, 2022
Thank you for your review. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We suggest when turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Nespresso offers a lifetime of troubleshooting support. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Nespresso offers a lifetime of troubleshooting support. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
The Worst of the Worst
on July 7, 2022
Posted by: Marls
from New York
Don’t be fooled by the new fancy rose-gold trimmings, it’s the same machine. It didn’t even last a year. It’s Nespresso’s worst machine yet. Wasted time and money trying to get it to work. Thankfully I had my old Nespresso Original machine, guess I’ll be reverting back to that one. It’s unfortunate, I really wanted to like this Vertuo machine for it’s coffee making options.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, July 8, 2022
Thank you for your review, Marls. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso offers a lifetime of troubleshooting support for your machine. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Constant Issues
on July 8, 2022
Posted by: Anonymous
from Washington
I can only get 2 - 3 pods brewed before it starts flashing it's orange warning lights and won't work. Then I need to do cleaning cycles and wipe of components. Sometimes it takes 5-10 minutes of my time to make it work, other times it takes 15-30 minutes to make it work again. Such a disappointment, no consistency at all in its functionality.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, July 9, 2022
We're disappointed to hear you've been having trouble brewing consistently with your Vertuo Next. Our machine experts will be happy to help. Please call us at 1-800-562-1465 when you are near your machine for assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Fed up
on July 10, 2022
Posted by: Vic7588
from Mia
I bought this last year, I received a replacement in December 2021, hoping for different results. However I once again am tormented with the hassle of this machine not being able to work properly. I use filtered water, I have ensured a proper and consistent power supply and it still doesn’t help this machine. I’m so disappointed in what’s supposed to be the easiest part of my day is now tedious and disgusting
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, July 11, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. This model comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Unreliable
on July 13, 2022
Posted by: Nicky
from Portland, OR
The coffee is fantastic but the machine often doesn’t work and I have to call Nespresso frequently and/or spend 20 min trying to get a cup of coffee. I’ve descaled it and reset it and it still has this issues. It started the first year of owning it. After a year and a half I mostly stopped using it because it shouldn’t take 20 min to get a cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service , July 15, 2022
Thank you for your review, Nicky. We understand your frustration regarding the Vertuo Next machine, and we are here to help. The Vertuo Next comes with a one year warranty and a lifetime of troubleshooting assistance. Please do not hesitate to contact us through our toll-free number, 800-562-1465, or visit Nespresso.com/help for more assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Stopped working
on August 5, 2022
Posted by: Susie
from Waco TX
We have had our machine for 1 year. I loved it until it stopped working. I have done the cleaning process and descaling process multiple times but it will no longer brew our coffee. The machine turns on, starts to make a noise, and then shuts off with an orange light. I had hoped to get more than 1 year use out of it.
Response from Nespresso USABy Beth P., Customer Service, August 6, 2022
Thank you for your review. We're disappointed to hear you experienced a machine issue. Please call us at 1-800-562-1465 when you are near your machine. Our machine experts will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Confirming other poor experiences.
on August 6, 2022
Posted by: Schwarta77
from Philadelphia, PA
I’m here to confirm that I too have had a poor experience with the VertuoNext. I loved the system out of the box and it delivers a great range of espressos and coffees. The downside is clearly the quality of the build in these devices. My first unit lasted 10 months and subsequently died after not being able to scan pods correctly anymore. Nespresso was great and got me free of charge exchange unit very quickly, but my second unit only lasted around 6 months before having the top rotating head get stuck. This time, Nespresso is replacing the unit again with a VertuoPlus. Hopefully this system will be better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, August 8, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoNext machine. We certainly want each in-cup moment to be special and exactly to your liking. . We are happy to see you were able to speak with a Machine Specialist and arranged to receive a VertuoPlus replacement. If you need additional assistance with your new machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible Machine
on August 19, 2022
Posted by: phxrmxr
from America
Machine was brewing ok coffee for 4 months, however after a little bit it started leaking water all over the table everytime I used it, all of the coffee from the start also turned out with coffee grounds in the bottom. Today I went to brew a cup of coffee and it was entirely unresponsive so I called support. I was on the phone for 50 minutes before they gave me a refurbished replacement. I am hoping that the replacement works better than this one.
Response from Nespresso USABy Katy R., Customer Service, August 20, 2022
Thank you for your review, Richard. We completely understand your frustration, and we're glad to see that a replacement machine is on the way. Please do not hesitate to reach out with any further questions, comments, or concerns. We are always here to help. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA