Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,472 Reviews)
Rating breakdown 3,472 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
Stopped working correctly after 3 days use
on January 8, 2022
Posted by: dktide91
from Jacksonville, FL
I received the Vertuo Next as a Christmas gift. It is my first Nespresso as I was a decade long Keurig user. The first couple of days after we set it up, it worked great. On about day 3, it started brewing incorrect amounts of coffee: 15 oz for a 7.7 oz coffee capsule, 7.7 oz for a 2.7 oz espresso capsule, etc. It also seems that the button stopped working as well. I would press it and it would start up and then stop. Repeated pressings of the button yielded the same thing. I likened it to trying to start up a lawn mower or pressure washer when you pull the string over and over and it doesn't start. I contacted customer support and they walked us through a "factory reset" and then a full cleaning cycle (took about 7 minutes) and then it worked for the next couple of capsules. After that, the same issues started again. I am incredibly disappointed in this as I had been so excited to finally try out Nespresso. From many reviews I have read on here and also on Reddit, it seems that the Plus is the better model to go with given the issues with the Next model.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after five brews.
on January 12, 2022
Posted by: Mandy
from VA
I’m sorry I used my savings on this machine. It broke the second week I had it. I am relying on my six year old Keurig to continue with my coffee. I had it replaced and the second one is failing after just three weeks.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, January 13, 2022
Thanks for your review, Mandy. We're disappointed to hear you are experiencing issues with your replacement machine. Please call us at 1-800-562-1465. We will be happy to resolve this for you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Works until it doesn’t …less than a year!
on January 14, 2022
Posted by: Mememe23
from Chicago
It’s a bad design. Cant take out parts and rinse. Closing it is a pain it isn’t smooth. The light always flashes and you have to open and close it several times to get it to run. Each time you do that the pod is punctured and the grounds get everywhere.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, January 15, 2022
Thank you for your review, Lauren. We value your loyalty as a Nespresso customer since 2014, and we're here to assist you with your Vertuo Next. Please call directly, 800.562.1465, and a machine expert will be happy to help.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Electrical defects
on January 17, 2022
Posted by: Kelly
from Honolulu, HI
This is my second Next that I am returning due to electrical defects. Not sure what’s going on with the quality but giving Nespresso one more chance with the Evoluo they are sending me as a replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, January 18, 2022
Thank you for your review Kelly. While we are disappointed to hear about the issues with your VertuoNext, we hope you enjoy your new Evoluo. Should you need any additional assistance, don't hesitate to contact us at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible, do not buy
on January 23, 2022
Posted by: anacrt
from Los Angeles, CA
Bought my machine beginning of 2021, within 10 months it stopped working. I was sent a "replacement" machine. Now less than 3 months with the "replacement" it has stopped working. I have followed the recommendations of cleaning and descaling, and it still does not work. Such a waste, now I have a couple hundred dollar's worth of pods in my house and no way to use them. The other machines have better reviews, but I'm terrified to purchase a different machine and run into the same issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Anacrt, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
The worst purchase I made!
on January 26, 2022
Posted by: Fatima89
from Dallas,TX
I bought this machine and I was so excited since it was my first Nespresso machine. I didn’t even use it everyday and it stopped working around 6 months. I called customer service and they sent me a replacement. The new machine completely stopped working after 4 months! I’m disappointed because it’s not a cheap coffee machine and it didn’t even last me a year and I didn’t even use it everyday.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, January 28, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to learn you were able to speak with a Machine Expert to address the issue with your Vertuo Next machine. If you need further assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Every Machine Broke!
on February 4, 2022
Posted by: Jessica
from Twin Cities, MN
I was skeptical about the other bad reviews for this machine... I thought that Nespresso surely would have fixed their flaws by now. Within 6 months (August 2021 - Jan. 2022), we have gone through FOUR Vertuo Next machines. We have spent more time on the phone with customer service (who seems to readily understand that this model is flawed) than we have actually making coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Jessica. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We understand your disappointment with the Vertuo Next machine, and we are glad to learn that you were able to speak with a Machine Expert regarding fixing or replacing your machine. Our machines have at least a one-year warranty and a lifetime of troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Next doesn’t mean better
on February 4, 2022
Posted by: Justneedacupofcoffee
from Los Angeles
I had an original Vertuo for 7 years. I never had 1 issue. I’m fact, it still works, and I guess I’m going to have to take it out of the closest and use it if I want a cup of coffee.
I got the Vertuo Next last year. It has been nothing but trouble. I’ve replaced it once already. It still picks and chooses when it wants to make a cup of coffee. This machine is very flawed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, February 5, 2022
Thank you for your review, Justin. We're disappointed to hear this, and we're always here to help. For a lifetime of comprehensive troubleshooting please call us directly at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA