Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
5
Versatile machine with fantastic features!
on September 25, 2022
Posted by: Bobbi C
from Albuquerque, NM
[This review was collected as part of a promotion.] I love the Vertuo Next! From a reservoir that holds enough water for several cups of coffee, to being able to choose from multiple serving sizes/coffee types, this is a great upgrade! The used pod bin makes clean up none existent, and the fact that they have a recycling program is awesome. The instructions were a bit lacking, but the machine is easy to set up and use. My only negative is the color - it is more “cream” than I expected. I do like how compact it is, but it clashes with my other appliances.
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Space saver but confusing to use
on September 25, 2022
Posted by: Motherof5
from St Louis, MO
[This review was collected as part of a promotion.] I have put this Nespresso machine together the day that I received it. I was excited to try my new espresso machine. Unfortunately the excitement dwindled when I could not understand how to use it. I thought it was typical to others like it but I was mistaken. I eventually had to google and YouTube how to use use it, especially to understand how many pumps were needed to get a certain ounce filled.
While I understand that the calsuls are regulated by bare codes, there are times where I like additional hot water to lessen the intensity of the espresso flavors. I had no idea how to get a little more water to flow through the capsul to dilute. Maybe that is just not an option.
Outside of that, I really appreciate the variety of flavors available. The company is environmentally conscious and provides reusable pods. Several pros compared to my cons. I do wish there was an option to adjust the water amount used compared to the bare codes.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 26, 2022
Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Next Black Set Review
on September 25, 2022
Posted by: kvyas
from New York, NY
[This review was collected as part of a promotion.] No words can explain the awe of this coffee machine that came with a sample pack and exquisite glass mug. The machine percolated the coffee just fine to a smooth tasting coffee that I really enjoyed. The machine is testament to the craftsmanship gone in creating such a fine desk or pantry coffee maker. Wonderful product.
Pros: Convenient, Easy to Use, High Quality Machine, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Its alrught
on September 25, 2022
Posted by: tlc2016
from Tennessee
[This review was collected as part of a promotion.] Super east to use. And the self cleaning cyclw is easy tp use to. Just one button. Doesnt take up very much space. I do wish the lid that goes on the water tank had a hinge on it because as it is it Just sits on it. To open and close you use the handle of it which could potentially be a little difficult for people with less hanf strength. Have to use a little force to lock it in place.
The pods are easy to use just pop it in. When you are done with it it slides put into a catch and you just pop it off the side and dump out. Pretty mess free.
Depending on the size of coffee or whatever you want you have to use different size pods.
The pods are easy to use just pop it in. When you are done with it it slides put into a catch and you just pop it off the side and dump out. Pretty mess free.
Depending on the size of coffee or whatever you want you have to use different size pods.
Pros: Easy to Use, Does not take up too much room on my countertop
Cons: Too Noisy, Water tank is too small
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great quality
on September 25, 2022
Posted by: Jawi1888
[This review was collected as part of a promotion.] This Nespresso Vertuo Next has quickly become my new favorite appliance and has even replaced my regular coffee shop visits! It is a slim, sleek, and modern machine that perfectly fits in with my contemporary decor. It is so quick and easy to use with its automatic adaptive brewing capabilities. The taste is also phenomenal. I haven’t run into any issues with watery or lackluster coffee since trying a variety of pods. It is truly a game changer in your kitchen. Get it! You won’t regret it!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for high quality coffee!
on September 25, 2022
Posted by: ReyDawg
from Orlando, FL
[This review was collected as part of a promotion.] I must say, this machine produces some of the best high quality espresso and coffees I have ever tasted. Just wow on the ease to pop in a capsule and push down and lock the lid. In one minute basically you have very tasty and delicious coffee or espresso. The Nespresso is very efficient and delivers every time. The app is not the best and don’t know the longevity on this product, but wow, it is great!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Not enough variety of coffee available
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Full of features and flavor!!
on September 25, 2022
Posted by: mdietz78
from San Diego, CA
[This review was collected as part of a promotion.] The Virtuo Next does so much in such a compact size! From the unique design to all the features, this is quickly becoming one of my favorite machines in my kitchen! Focusing on design first, it’s surprisingly slim at only 5.5 inches wide, so it fits nicely on my already busy kitchen counter. It has a glossy black finish, and is made from 54% recycled plastic too. The overall look conveys modern simplicity, with only one button at the top to start your brewing, and a dial slider to lock or unlock it. There’s a large, removable water tank on the back, so I can make several cups before having to worry about refilling it. It has an adjustable cup platform with three different heights, making it easy to get the right fit for your glass. It’s really easy to open up the top, pop in a capsule, and get started!
Moving on to features, this machine does so much it’s hard to know where to start! This not only makes great espresso with crema, but it makes great coffee as well! You can choose from a variety of sizes; 5 oz, 8 oz, 14 oz or 18 oz carafe. It automatically adapts brewing based on the type of capsule. So far, I really love the Espresso Toccanto capsules, and the roast/ground coffees have been really flavorful! There are over 30 types available! If recycling is your thing, Nespresso also offers a free mail-in program where you can return your used capsules.
This machine can be a little loud while brewing. However, the noise is also a helpful indicator that it’s brewing. Also, some of my wider cups won’t fit on the cup platform. Otherwise, this machine does everything I want it to, and more.
After almost two weeks of regular use I haven’t had any issues with performance. If you’re in the market for a high-quality Nespresso machine, look no further! You not only get a quality machine, but sample capsules as well! I highly recommend this!
Moving on to features, this machine does so much it’s hard to know where to start! This not only makes great espresso with crema, but it makes great coffee as well! You can choose from a variety of sizes; 5 oz, 8 oz, 14 oz or 18 oz carafe. It automatically adapts brewing based on the type of capsule. So far, I really love the Espresso Toccanto capsules, and the roast/ground coffees have been really flavorful! There are over 30 types available! If recycling is your thing, Nespresso also offers a free mail-in program where you can return your used capsules.
This machine can be a little loud while brewing. However, the noise is also a helpful indicator that it’s brewing. Also, some of my wider cups won’t fit on the cup platform. Otherwise, this machine does everything I want it to, and more.
After almost two weeks of regular use I haven’t had any issues with performance. If you’re in the market for a high-quality Nespresso machine, look no further! You not only get a quality machine, but sample capsules as well! I highly recommend this!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Noisy
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
High quality pods
on September 26, 2022
Posted by: Chris C
from San Francisco
[This review was collected as part of a promotion.] I’ve been using the Nespresso Vertuo for about five days and it’s been an amazing upgrade to my previous single cup coffee maker.
This machine is smart and connects to wifi through the Nespresso app to make sure the machine has the latest firmware.
The Nespresso machine comes with a vary large variety of pods. You can set the machine to produce various amounts of water depending on the pod size.
The machine is very easy to use - simply stick the pod in, lock it, and then press the button on top.
The espresso has tons of crema and is very rich.
I would recommend this machine to all coffee lovers.
This machine is smart and connects to wifi through the Nespresso app to make sure the machine has the latest firmware.
The Nespresso machine comes with a vary large variety of pods. You can set the machine to produce various amounts of water depending on the pod size.
The machine is very easy to use - simply stick the pod in, lock it, and then press the button on top.
The espresso has tons of crema and is very rich.
I would recommend this machine to all coffee lovers.
Pros: Convenient, Wide assortment of capsules to choose from, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA