Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
5
Sleek
on September 20, 2022
Posted by: Arsr1111
from Capital heights
[This review was collected as part of a promotion.] I received the Nespresso - Vertuo Next Premium a couple of day ago and I really like the sleek and compact design it fits right in with my decor. I like that it’s little but mighty and make the perfect cup of coffee.
Pros: Wide assortment of capsules to choose from, Easy to Use, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
expresso and more
on September 20, 2022
Posted by: topknot
from Shawano Wi
[This review was collected as part of a promotion.] this machine does it all. The only thing that was frustrationg is when the lights start flashing you think its brewing and then it stops and you try it all over again Maybe it is to complicated for me I had to have my grandson show me how to use it , the bluethooth to our phone had issues with. but there are so many great features, dispose of the used pods
Pros: High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from
Cons: Too Expensive
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Amazing!!
on September 20, 2022
Posted by: Autumn10
[This review was collected as part of a promotion.] I love expresso and this makes the perfect kind! While I wish there was more to a cup I am delighted to get what I get when I do make a cup! It's delicious and creamy. Absolutely perfect pick me up in the mornings.
Pros: Wide assortment of capsules to choose from, Has Delicious Crema, High Quality Machine
Cons: Does not make enough coffee in a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Not really a fan
on September 20, 2022
Posted by: Dbrew09
from Columbia, SC
[This review was collected as part of a promotion.] This is a very nice and modern looking machine, but I honestly am not impressed with it at all. It has lots of “bells and whistles” like how it can read the pods to know what size coffee to make, but pods are expensive (and I didn’t enjoy the tepid temperature or taste of the red pods it came with) and I just don’t personally feel it’s worth it. I am much happier with my normal old espresso maker I have been using. Maybe this is just too fancy for me.
Pros: Convenient, Wide assortment of capsules to choose from, Does not take up too much room on my countertop
Cons: Does not make coffee hot enough, Other
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, September 21, 2022
Thank you for your review. We certainly want each in-cup moment to be special and exactly to your liking. We share your disappointment the VertuoNext machine did not meet your expectations. The Vertuo machine comes with a one-year warranty and lifetime troubleshooting support. Please call 1-800-562-1465 at your earliest convenience, so we can provide you with assistance and ensure your satisfaction with your machine. We are available 24 hours a day, seven days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!
on September 20, 2022
Posted by: Anonymously Sarah
from Minneapolis, MN
[This review was collected as part of a promotion.] I e never used a Nespresso maker before but I love this thing! One thing that is particularly amazing about it is the small size. It fits neatly among my other countertop appliances and looks sleek.
In terms of brewed coffee, wow! It is so good with the frothy top layer. I add oat milk to my coffee and it works well here, but for some reason, it makes it really cold and I have to heat it in the microwave (I don’t have to do that with coffee from a regular coffee maker). I guess I need to play around with it and see if I can get my coffee hotter out of the machine
Brewing is extremely easy, with only one button on the machine. However, make sure you properly insert the water chamber or you will receive an error.
The biggest issue I had was getting the proper amount of water to flow through the machine. The directions are severely lacking here and I had to Google it. Here’s the trick: turn on the machine, then add pod and lock shut, check water level, then press AND HOLD the brew button until you get enough brewed coffee. The machine will then remember that setting and you won’t need to hold the button going forward. It will brew the perfect amount in less than a minute!
I was able to easily connect the brewer to my app on my phone, which is helpful for decoding errors.
Overall, this is a really good cup of coffee at home. If you like fancy, coffee shop quality, this is your answer!
In terms of brewed coffee, wow! It is so good with the frothy top layer. I add oat milk to my coffee and it works well here, but for some reason, it makes it really cold and I have to heat it in the microwave (I don’t have to do that with coffee from a regular coffee maker). I guess I need to play around with it and see if I can get my coffee hotter out of the machine
Brewing is extremely easy, with only one button on the machine. However, make sure you properly insert the water chamber or you will receive an error.
The biggest issue I had was getting the proper amount of water to flow through the machine. The directions are severely lacking here and I had to Google it. Here’s the trick: turn on the machine, then add pod and lock shut, check water level, then press AND HOLD the brew button until you get enough brewed coffee. The machine will then remember that setting and you won’t need to hold the button going forward. It will brew the perfect amount in less than a minute!
I was able to easily connect the brewer to my app on my phone, which is helpful for decoding errors.
Overall, this is a really good cup of coffee at home. If you like fancy, coffee shop quality, this is your answer!
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Does not have a built-in milk frother, Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My Favorite Kitchen Appliance!
on September 20, 2022
Posted by: Russv3
from Delta, Pennsylvania
[This review was collected as part of a promotion.] I have been using my new Vertuo Next for a few weeks now, and I love it. It is very easy to use! You take one pod of your favorite flavor and insert the K-cup into the top, lock it with the lock/unlock latch, make sure the water tank is full, and within 30 seconds you have a delicious cup of coffee or expresso! I use the Vertuo Next everyday, and look forward to sampling all of the different flavor options available. I also like the fact that the machine itself fits nicely on my countertop without taking up a lot of room. I will definitely recommend the Vertuo Next to all my family and friends!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not make enough coffee in a cup, Bulky
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on September 20, 2022
Posted by: JagaPras
from Irving Texas
[This review was collected as part of a promotion.] I bought this a month ago and happy so that I did. Perfect for coffee lovers. Daily I’m enjoying best coffee. It has 1 touch brewing system which is very easy to use. Removable water tanks help to clean it often. Auto eject capsule and storage . It automatically adopt temperature, coffee size based on coffee , espresso capsules. Overall very impressed with quality and value for the money
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Crema is too thick
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on September 20, 2022
Posted by: KT12
from Louisiana
[This review was collected as part of a promotion.] This was super easy to set and and super easy to use! I love how this one throws the pod away for you when it's done! I love the app, it makes it so easy and the expresso is delicious! recommend for sure
Pros: Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA