Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
5
Delicious coffee!
on September 5, 2022
Posted by: Lori
from Oklahoma
[This review was collected as part of a promotion.] I’ve had my Vertuo Next for a few weeks now and have thoroughly enjoyed it! Easy and delicious coffee and espresso. Had an issue with delivery and customer service was awesome and resolved it right away!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Very Nice Machine
on September 5, 2022
Posted by: LeoO
from Tucson, AZ
[This review was collected as part of a promotion.] I am very impressed with this machine. At first, I was expecting a full cup of coffee as a drip machine would make then I realized it is an espresso machine. The 1/4 cup it provides will knock your socks off with how strong it is. If you like espresso fast and easy, this machine is perfect for you.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not make enough coffee in a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on September 5, 2022
Posted by: Tator92
from New york
[This review was collected as part of a promotion.] The Nespresso Ventura Next machine is a great, easy machine for those who enjoy expresso drinks. The assembly and directions were very easy to follow and I had it up and running in no time. So far the drinks I've made are delicious and I look forward to making coffee each morning. I suggest doing some research and finding recipes you'd like. Keep in mind the pods are all different and disperse different amounts so check the labels.
Pros: Easy to Use, Makes Delicious Espressos, High Quality Machine, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Bulky
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Vertuo Espresso....wow!!
on September 5, 2022
Posted by: Ryansmom18
from Plainfield, IN
[This review was collected as part of a promotion.] I pulled it out of the box and said what the heck am I supposed to do with this?? No instructions included! So since Google knows everything, i asked it. Turns out it is pretty sple to use! Add water to your canister on the back of the machine. Adjust your little "shelf" to hold you cup. I believe it holds up to a 20 Oz mug. Before putting in ur pod, turn it on to warm the water. Open the top and add the pod. Close and lock the top. Once the cup on top blinks it is ready to go. Press the button and watch the magic happen. Since this is espresso, it does not make a lot. Season with creamer or sugar/sweet-n- low and drink! Definitely a picker upper!!
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Tasty!
on September 5, 2022
Posted by: Sffap
from Brooklyn, NY
[This review was collected as part of a promotion.] Nespresso Maker
This is a sleek espresso coffee machine. It looks great on the counter, and most importantly makes great drinks! Coffee tastes good, but you have to buy specially shaped pods, so you're limited to what Nespresso sells for that.
This is a sleek espresso coffee machine. It looks great on the counter, and most importantly makes great drinks! Coffee tastes good, but you have to buy specially shaped pods, so you're limited to what Nespresso sells for that.
It is designed to work with your phone - so there's a little light, and depending on the color and how quickly it blinks/fades/stays on, it means something different, hence, the idea to connect it to the Bluetooth and the app to help understand the various messages. I think the machine itself could have been made much more intuitive so people without the app can use it effectively.
Pros: Makes Delicious Espressos, Does not take up too much room on my countertop, Appealing Design
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
My favorite coffee maker
on September 5, 2022
Posted by: Valeriew28
from Charlotte,NC
[This review was collected as part of a promotion.] I have always been a fan of the Nespresso products. We recently received the Vertuo Next and this product did not disappoint. Firstly, these products are quality, durable and reliable. They also take up minimal counter space comparatively to other espresso machines. It is so easy to clean and use.Secondly, the Vertuo next has the ability to not only make espresso but regular coffee. I highly recommend the Toccanto flavored pods- they’re rich and have a wonderful strong flavor. The Vertuo Next makes coffee, however you like, in less than 60 seconds. This product has become a staple in my morning routine and I look forward to testing other flavored pods with it!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
So cute but......
on September 5, 2022
Posted by: TeddyBear85
from Ohio
[This review was collected as part of a promotion.] So cute but i got lil disappointed in this machine. It’s a beautiful matte black with white metal. However this machine leaks out so much water. I don’t even fill the water filter up completely and it leaks out from the top. My other nespresso machine never gave me issues and I wish I never got rid of it for this machine.
Hopefully they gonna resolved the leak.
Thank you.
Thank you.
Pros: Convenient, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Does not have a built-in milk frother
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, September 7, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Delicious drinks
on September 5, 2022
Posted by: Agilbar
from Derby VT
[This review was collected as part of a promotion.] I was skeptical about this one! I'm really glad I took the time to go through the manual. This is a totally advanced state of the art brewer! So important things I think people should know: the machine senses.how much water to automatically use per pod you choose. For example, the espresso pod that came with it, used a smaller amount of water than a cup of regular coffee would. You CAN program the amount of water used, but I didn't end up wanting to do that. The Bluetooth feature took a bit, it finally connected to my Google pixel 6 pro though. I think it's really cool that you're able to troubleshoot via an app. The espresso was AMAZING. Everything from the aroma, the robust flavor, and the foamy frothy top/finish. I am so excited to try actually coffee! My local store doesn't have the specific pods, or I'd have a ton already!
Also: if you have any dents or any pod deformities, the machine WILL NOT read it or brew it. I found that out when the side portion had a tiny dent in the ridge, and the machine button kept blinking red and machine shook aggressively! I was like what the... but after inspecting the pod i figured it out!
I've used it almost two weeks without incident.
Pros: Convenient, Makes Delicious Espressos, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
Cons: Not enough variety of coffee available, Not enough variety of espressos available, Water tank is too small
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA