Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
Poor machine
on August 9, 2022
Posted by: Bmen12
I had to get a replacement and the second one broke the same way. Poor Machine but AMAZING customer service they will replace it with no hesitation.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Vertuo Next machine soon. The new Vertuo Next machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Difficulties for continued use
on August 9, 2022
Posted by: emily
from South Dakota
I use my machine about twice a week and I purchased it for both coffee and espresso needs. It constantly gives me an orange blinking error where I have worked with customer service before to learn how to properly clean it. But the machine does this constantly. I will run it through the cleaning process and then a few days later, I get the error again. I have the machine for quick coffee on the run and so now I end up not using it at all. Hopefully the newer models have worked some of the quirks out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
We are disappointed to learn that your Vertuo Next machine has not met your expectations. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through our toll free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Additionally, you may visit Nespresso.com/help for more information.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it!!
on August 9, 2022
Posted by: Michelle
from Michigan
[This review was collected as part of a promotion.] I use this thing two or three times a day! I love it. Great for iced coffee in the heat and I love that I can make espresso too!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Creamy Hot Wake Up Call
on August 9, 2022
Posted by: Rafuu
from Broward , Fl
[This review was collected as part of a promotion.] This is my Second Nepresso purchase! We bought first machine for Office, enjoyed so much, had to have one at Home! If U r a true coffee enjoyer this is your mate.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Got stuck in an error state
on August 10, 2022
Posted by: Ally
from Columbia, MO
I got this machine as a wedding gift and loved it! Although, after less than a month of using it I got the dreaded blinking orange light. Nothing would work and it was stuck in an "error" state according to the technician. I was sent a new one that works great! Great customer service.
I would recommend this to a friend!
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
Hi, Ally. Thank you for your review. We are happy to see you spoke with a machine expert and will receive your new Vertuo Next machine soon. The Vertuo Next machine comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I’m in love!!!
on August 10, 2022
Posted by: Elissa
from Bronx, NY
[This review was collected as part of a promotion.] Best decision EVER!!! I use it every single day and I love it!!!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best Coffee Ever!
on August 10, 2022
Posted by: Chaco
from Minneapolis, MN
[This review was collected as part of a promotion.] This is just fantastic coffee and the crema really makes a difference. Vertuo Next is very easy to set up and use. In less than 2 minutes from pressing the button and your enjoying your brew. I have not tried any smart technology yet. Not sure if I will ever need to.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great taste
on August 10, 2022
Posted by: CaitlinM
from Boston MA
[This review was collected as part of a promotion.] I am so happy I bought this machine the coffee tastes great!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA