Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
4
Love that you can
on March 17, 2022
Posted by: briannap100
Love that you can have an espresso or cup of coffee with this machine. Perfectly blended every single time. That itself makes the product worth the price. Although I have to take a star off because the pods are SO expensive.
Written by a customer while visiting influenster.com
Customer Rating
4
What can I say
on March 18, 2022
Posted by: shurimaj
What can I say about this machine. It just works! Are you a coffee person in general. One of these bad boys in the house is a must.
Written by a customer while visiting influenster.com
Customer Rating
5
Ok I dont have
on March 20, 2022
Posted by: kimberlyv75
Ok I dont have one of these but would love to get one, I have family that loves thiers, and when hubby is at work its nice to be able to make 1 cup at a time instead of a whole pot that may or may not get drank.
Written by a customer while visiting influenster.com
Customer Rating
3
I unfortunately got a
on March 21, 2022
Posted by: phoebeb26
I unfortunately got a defective one that wouldn’t leave descaling mode. Best coffee I’ve ever had before it had this issue.
Written by a customer while visiting influenster.com
Customer Rating
2
Loved the red. Best
on March 21, 2022
Posted by: phoebeb26
Loved the red. Best coffee of my life before I had an issue with the machine not leaving descaling mode. Customer service was easy to work with.
Written by a customer while visiting influenster.com
Customer Rating
5
I got this as
on March 21, 2022
Posted by: hellocasanova
I got this as a wedding gift. It looks very trendy and easy to use. Must have for all coffee drinkers.
Written by a customer while visiting influenster.com
Customer Rating
2
I loved this machine
on March 21, 2022
Posted by: shelbyrx1994
I loved this machine when I first got it. It made great tasting espresso and was a nice machine. But after a year or two of owning it, I have noticed a few issues. First, there are always grounds in my coffee regardless of how much I clean and descale the machine. Now the pod that you put the capsule is starting to stick. I feel like the quality of my espresso is way different than when I first purchased the machine. I have tried cleaning, descaling, everything. Perhaps the lifespan of this machine is only a year? I have read similar reviews on this particular machine which makes me wonder if it’s a quality control issue.
Written by a customer while visiting influenster.com
Customer Rating
5
Amazing!!!!!!!
on March 22, 2022
Posted by: 1234567
I’m obsessed with this machine I’ve had it for 8 months now and it works so well and the coffees and lattes taste amazing
I would recommend this to a friend!
Response from Nespresso USABy Devyn W., Customer Service, March 23, 2022
Thank you for your review. We are delighted to learn that you are enjoying your Vertuo Next machine. We recommend performing a weekly cleaning to remove any grinds and buildup of residue in your machine. Our machines include at least a one-year warranty and a lifetime of troubleshooting assistance. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-fee number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
