Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
5
I adore my Nespresso
on February 8, 2022
Posted by: lh45g6
[This review was collected as part of a promotion.] I adore my Nespresso Vertuo Next Coffee and Espresso Machine. The pros are that the coffee and espressos are simply delicious. The cons are that the pods for the machine are expensive and have to be ordered. I will be using my machine for a long time.
Written by a customer while visiting influenster.com
Customer Rating
1
I honestly could not
on February 8, 2022
Posted by: marleeb5
I honestly could not be more disappointed with a product. My machine, despite very careful cleaning and maintenance, broke twice. HOWEVER, I am giving it 2 stars since Nespresso support is FANTASTIC and sent me first a free replacement machine and second an entirely different make of machine that I have had zero issues with so far.
Written by a customer while visiting influenster.com
Customer Rating
1
It's Garbage!
on February 9, 2022
Posted by: Unhappy subscriber
from Hawaii
This machine sucks!!! It just stopped working and has wasted numerous coffee pods trying to fix it and get it to work. Apparently it's just how it was designed. Look online and see the numerous youtube videos of people trying to fix it, and their customer service could care less. This device was sold to us in Bloomingdales by a Nespresso rep and he never thought to mention descaling once. This hunk of junk didn't even last a year and even after descaling, it still doesn't work. Save your money and your time! The machine is poorly designed and you'll get little to no support if you need it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
VERTUO NEXT
on February 9, 2022
Posted by: Patty
from Miami Florida
I have had my machine for about a year now, yet today it started leaking coffee (from underneath) - Quite disappointing. Nespresso customer care is sending me a new one, I will give it a second chance, hoping it works properly. Also it has not been brewing the coffee too hot.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
This has to be
on February 9, 2022
Posted by: bounnhasith
This has to be one of the best espresso machine purchased I’ve made. You get what you pay for.I use it daily if not every other day. I love it and very happy with this espresso machine.
Written by a customer while visiting influenster.com
Customer Rating
1
Horrible
on February 9, 2022
Posted by: David
from Miami
Is the worst machine I ever tried. Easy to use but nothing practical
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, February 10, 2022
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
This machine makes incredible
on February 10, 2022
Posted by: karis51
[This review was collected as part of a promotion.] This machine makes incredible coffee!! It’s also a relatively small footprint so doesn’t take up much counter space. I do feel like it’s a bit unnecessarily high tech, I definitely had some issues getting it set up with a blinking light and while trying to resolve that ran into some complaints from others about this model which makes me nervous that I might run into some issues down the line. I also wish there were more options of where to buy pods, nespresso has a good variety on their site but would love to be able to pick them up more locally or even have a refillable pod style that I could fill with locally roasted beans.
Written by a customer while visiting influenster.com
Customer Rating
5
We’ve had our machine
on February 10, 2022
Posted by: macym1
We’ve had our machine for almost 1.5 years and love it. My favorite part is that it makes every size of coffee or espresso you could want.. even a carafe. We didn’t get a nespresso before this one because of their lack of size variety so this is the perfect fit for us. Great for a double shot, 1 cup or a carafe when we have guests over.
Written by a customer while visiting influenster.com