Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
5
I would die without
on February 3, 2022
Posted by: Anonymous
I would die without this machine. I just wish the customer service and trouble shooting was easier! No coffee compares to theirs! I wish they would make hot chocolate pods! I even have 2 one for the kitchen and one for the office.
Written by a customer while visiting influenster.com
Customer Rating
4
I like how quickly
on February 3, 2022
Posted by: ashleychap
I like how quickly this product heats up and how promptly is dispenses the espresso . I find it easy to use and definitely find it to be worth the price .
Written by a customer while visiting influenster.com
Customer Rating
1
New Vertuo
on February 6, 2022
Posted by: LCape
from 13201 sw 17th Lane #1
I thought this machine was going to be great.
However it turned out to be horrible, it started with the flosser, it broke twice, under the guarantee it was replace after only using it three month. Second time they would not replace it. Now after the guarantee has expired the machine itself is no longer working.
I do however can not take away how great the coffee taste. I've ordered another one but a different model. Hopefully this one will last longer then months..
However it turned out to be horrible, it started with the flosser, it broke twice, under the guarantee it was replace after only using it three month. Second time they would not replace it. Now after the guarantee has expired the machine itself is no longer working.
I do however can not take away how great the coffee taste. I've ordered another one but a different model. Hopefully this one will last longer then months..
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , February 7, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
I love it! It
on February 6, 2022
Posted by: bhageerathyv
I love it! It makes excellent coffee. The milk foamer that comes with this foams milk really well! My only downside was the bluetooth wasn't working properly and the descaling functionality took forever to be figured out! But it's still absolutely worth it for the coffee!
Written by a customer while visiting influenster.com
Customer Rating
2
Great coffee, but machine does not last.
on February 7, 2022
Posted by: Emma
from Buffalo, NY
We got a Nespresso after having one in our room at a luxury hotel- it was our favorite of all the amentities! All of the Nespresso machines we have used have made great coffee, so that's not an issue. We had the Next for less than a year before it stopped working properly (by comparison, we had a cheaper Keurig that lasted 10+ years). Nespresso Customer Service did kindly send us a replacement machine, which stopped working in less than a week. We are now on our 2nd replacement. Nespresso is a great company, but I don't recommend this particular machine. In addition to it not lasting, it has a small water reservoir and gives you no indication prior to brewing that you're low on water, so you'll need to remember to check before every cup (takes getting used to if you're accustomed to other machines that warn "add water" etc.) We were sent a VertuoPlus as we were dissatisfied with the Next, but can't properly review that yet.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
4
While I do love
on February 7, 2022
Posted by: rishnea
While I do love my current nespresso, this product was annoyingly manual compared to the previous version and ended up breaking within three months which is unacceptable, especially at this cost. I would recommend the previous model, which was what the companies customer service said to us and what they sent as a replacement
Written by a customer while visiting influenster.com
Customer Rating
5
I absolutely am in
on February 8, 2022
Posted by: ericad36c8
I absolutely am in love with this coffee maker. I don’t think I’ll ever be able to have anything else in my life. ( yes, it’s that good) The pods are a little more on the pricey side, but we’ll worth it if your looking for quality coffee. I would most recommend.
Written by a customer while visiting influenster.com
Customer Rating
5
This is my favorite
on February 8, 2022
Posted by: mohittaaa
This is my favorite part of the morning. I got the capsule holder as well. My favorite pods are in my storefront for reference, but I tink they're called Voltesso, then there's double Chairo and Scuro, all espresso blends. All FANTASTIC. My boyfriend is a huge fan of the coffee pods, but I stick to plain espresso!
Written by a customer while visiting influenster.com