Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
5
This is my favorite
on December 12, 2021
Posted by: saraj150
This is my favorite coffee machine ever. Nespresso coffee is the best machine brewed coffee on the market. I use the milk frothed all the time and fire more than just milk for my coffee. I could never go back to a Keurig.
Written by a customer while visiting influenster.com
Customer Rating
5
I LOVE this thing!
on December 13, 2021
Posted by: stephk37
I LOVE this thing! Will never go back to the keriug! I tell everyone to switch! As a former barista, this is the best machine to quickly make something of quality! The frother is a game changer! I wish the pods were sold in every store. But it’s worth it. Buy it!!
Written by a customer while visiting influenster.com
Customer Rating
5
Love my nespresso machine.
on December 13, 2021
Posted by: Anonymous
Love my nespresso machine. Easy to use and easy to clean up. Always look forward to having my coffee with this every morning.
Written by a customer while visiting influenster.com
Customer Rating
5
Makes delicious coffee The Machine is beautiful
on December 16, 2021
Posted by: Benmilo
from Florida
I have had this coffee maker for over 1 year and has given me unconditional love
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , December 17, 2021
Hi Benmilo. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
On My 3rd Replacement Machine
on December 16, 2021
Posted by: TB
from Arizona
JUNK! They need to recall this machine already! The first machine stopped working after 3 uses. They then sent a replacement which stopped after 4 uses. Getting my 3rd replacement which we went with the Evoluo instead of the Next which will hopefully actually work. Do NOT buy the Next and Nespresso - do better - stop selling this crap machine!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review, Tiffany. We can only imagine your disappointment, however pleased we were able to resolve this for you. We stand behind our brand and your satisfaction as a Nespresso customer is our highest priority. Please call and speak with a machine expert with any other questions, comments or concerns. We’re available 24/7 at 800.562.1465, and confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my Nespresso!!
on December 17, 2021
Posted by: maddeya
I love my Nespresso!! It’s perfect to make any “fancy” drink you’d want to go out and get and now you can just make it at home!! It’s spendy to originally buy but I think you could save money by not buying your coffee everyday! Nespresso Vertuo Coffee And Espresso Machine
Written by a customer while visiting influenster.com
Customer Rating
2
Dissatisfied
on December 18, 2021
Posted by: Elliecia
from Michigan
I was so excited to get this. It leaks water everywhere I’ve only used it a few times. Will be returning. I also have a hard time getting it to brew in the first place.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review, Elliecia. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
This is the best
on December 19, 2021
Posted by: rachelk744b
This is the best kitchen gadget I’ve ever used. Saves me so much money and it’s sooo convenient for busy mornings. I like that you can. Cold froth too. Everyone can be a barista with this
Written by a customer while visiting influenster.com