Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
5
I have been an
on November 29, 2021
Posted by: ashtenr
I have been an avid Keurig user for years and was on the fence about purchasing a Nespresso, but now I cannot imagine ever going back to a Keurig. The coffee is unparalleled and truly tastes like it was freshly ground. I use this daily and would recommend it 100 times over!
Written by a customer while visiting influenster.com
Customer Rating
5
Love love love this
on November 29, 2021
Posted by: graysonh4
Love love love this coffee machine. It’s versatile which was important to me in selecting my first espresso machine. This machine not only makes espresso shots, but also full cups of coffee that taste the quality of Starbucks right at home.
Written by a customer while visiting influenster.com
Customer Rating
5
Nespresso has crushed it
on November 30, 2021
Posted by: maddieq3
Nespresso has crushed it with this one I love brewing my Starbucks pikes place and then a shot of espresso yum! One thing is more pods more pods. With as much as the machine cost I wish there were more options. Nespresso
Written by a customer while visiting influenster.com
Customer Rating
5
Best coffee ever
on December 2, 2021
Posted by: DawnG22
from Red Rock, AZ
We’ve had our Nespresso for 3 months now. It’s operated flawlessly and the coffee is always hot and perfect. Love the frother as it always makes a perfect cup of coffee.
I would recommend this to a friend!
Response from Nespresso USABy Lisa A, Customer Service, December 4, 2021
Thank you for your review, DawnG22. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running the first time use / clean mode procedure of your machine once a week, to assist with keeping the taste, texture, body and aroma in each brew, in addition to flushing out any coffee granules from the head of your machine.
If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
If you need assistance with your VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
i LOVE LOVE LOVE
on December 2, 2021
Posted by: sadieb29
i LOVE LOVE LOVE my nespresso. i can’t even say a bad thing about it. there are so many ways you can have your coffee everyday. the frother that comes with it is also great.
Written by a customer while visiting influenster.com
Customer Rating
5
I am in love
on December 4, 2021
Posted by: azaleap2
I am in love with Nespresso not only because it looks very elegant it is because you get a delicious coffee with foam I love this bundle with the Aeroccino 3.
I purchased the special edition in teal color with rose
I purchased the special edition in teal color with rose
Written by a customer while visiting influenster.com
Customer Rating
1
Leaks, brews half cups of coffee.
on December 5, 2021
Posted by: Brittany
from Columbia, SC
I do not recommend the Vertuo Next. This is the second machine I've been through in less than a year. My husband purchased my first machine last year for Christmas and it was initially working great, I absolutely loved it. Well, a few months go by and I noticed my countertops were soaked after brewing a pod. Lo and behold, the machine was leaking from the very top and dripping down. Okay, no big deal, I called the help number and they sent me a new one since it was still within the warranty. Not even 4 months later and the new machine is doing the exact same thing... leaking everywhere, even worse than the first one! The "replacement" machine won't even brew a full cup of coffee, either.
I called the help line again and they are going to send me yet another replacement. This time, I specifically requested the Evoluo as I do not want to have yet another issue with the Next machines. I love the Nespresso pods, but the Vertuo Next should be taken off the market. Several searches online show this is a consistent problem and has yet to be addressed by the company.
I called the help line again and they are going to send me yet another replacement. This time, I specifically requested the Evoluo as I do not want to have yet another issue with the Next machines. I love the Nespresso pods, but the Vertuo Next should be taken off the market. Several searches online show this is a consistent problem and has yet to be addressed by the company.
Love the coffee, but do yourself a favor and buy a different machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, February 11, 2023
Thank you for your review, Brittany. We can only imagine your disappointment, especially as you’ve been enjoying your Nespresso coffee selections. We stand behind our brand and your satisfaction as a Nespresso customer is our highest priority. Please call and speak with a machine expert. We’re available 24/7 at 800.562.1465. We’re confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
5
If you love drinking
on December 5, 2021
Posted by: jaredj3
If you love drinking beverages with espresso (such as an iced latte) this machine is for you!! I put off purchasing this machine forever for so many reasons. I kept telling myself I didn’t need it, or it was too expensive. But IT IS WORTH EVERY SINGLE PENNY!!! I have had it for two weeks now and I haven’t went to Starbucks or Dunkin’s since!! Highly recommend this machine!
Written by a customer while visiting influenster.com