Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
5
Best tasting coffee and super efficient machine
on September 23, 2021
Posted by: Kyliejt
from Alexandria, VA
We love our Nespresso maker! The coffee is silky smooth, with a nice froth topping. Tastes great and brews smartly and efficiently.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great Coffee
on September 23, 2021
Posted by: Mo14
I love the coffee! The coffee machine works, but it’s very loud. I have a different Nespresso coffee maker and I love it more because it’s not anywhere close to as loud as this one. I have this new one at work, and I need to make sure my coworker isn’t on the phone so I can make a cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 24, 2021
Thank you for your review, Mo14. You can reduce the sound made from your Vertuo Next machine by running the weekly cleaning cycle, or by placing a small mat between the machine and your countertop. If you ever need assistance with your Vertuo Next machine, please do not hesitate to visit Nespresso.com/help or contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine
on September 27, 2021
Posted by: AprilG
from Galveston TX
I got the first next machine December 2020, it leaked water everywhere and had a lot of coffee grounds in the cup of coffee. Called tech support was wonderful, sent me another machine and it lasted 3 days before getting the flashing red lights. Called again and they offered a different machine, the original. I hope that one works better. I have had the original citiz machine for 9 years with no problems, I sure hope the original vertuo can last as long.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , September 28, 2021
Hi, AprilG. We are disappointed to learn about the issues you have experienced with your Vertuo Next, however we are glad to see you spoke with a machine expert and will be receiving a replacement Vertuoline machine. The Vertuoline comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Horrible machine Great customer service
on October 5, 2021
Posted by: Sammi
from Maryland
The coffee is great… as long as you can get it to brew anything. The yellow/orange double blink of death as taken my second Vertuo Next machine to the graveyard in under a year. But have no fear Nespresso customer service is amazing. They are sending out a new machine to replace this one. The customer service is really kind and empathetic to a completely uncaffeinated lunatic such as myself who they are unlucky enough to answer the phone for. Kudos for great customer service!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee
on October 8, 2021
Posted by: Verca12
from New York
I’m surprised by the large amount of negative reviews. Im very happy with my purchase. Makes great coffee, many sizes to pick from, many coffee flavors to try.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small but mighty
on October 9, 2021
Posted by: Nespresso Lover
from Northern VA
I absolutely love my Nespresso Vertuo. Very easy to use, to clean, love the fact that the pods are recyclable. And the coffee is magnificent, the aroma, the taste and endless possibilities of the recipes you can make.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on October 17, 2021
Posted by: Ag91
from Iowa
We love this machine. I’ve used the plus as well. I love that this has larger cup size options. My husband doesn’t have to brew three pods to fill his mug in the morning. Hands down, worth the investment. The coffee cannot compare. I wish the pods were a bit more affordable.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
One of my favorite
on October 18, 2021
Posted by: Anonymous
One of my favorite things. This over the keurig every single time. Coffees are strong and delicious. Tastes like you’re at a coffee shop.
Written by a customer while visiting influenster.com
