Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
5
Nice Features. Good Design
on April 25, 2020
Posted by: Colbey
from Austin, TX
[This review was collected as part of a promotion.] I like that the unit is well designed and fits into a rather small space. I don't like having things on my counter and so I want products that take up a small footprint. The Vertuo Next meets that need.
There are quite a lot of different pods and types of flavors. I look forward to trying a bunch of them and seeing what is my favorite.
It's a true gourmet brew in the comfort of your home. It wasn't hard to set up and it is easy to clean.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Does not take up too much room on my countertop, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes excellent coffee! Fun to use!
on May 19, 2020
Posted by: JennJenn
from SC
[This review was collected as part of a promotion.] I’ve been using this beautiful machine for a few weeks now, and it has not let me down, not once! It is very simple to use and set up was easy. The directions in the manual were clear. It is very simple to clean. The bin that collects used coffee capsules removes completely for easy removal. The capsules are recyclable! You even get a prepaid pouch to sent off your used capsules! The coffee is delicious! This was my first experience using a milk frother. It performed well with no problems. The manual for it says that previously frozen milk will not froth very well, but it did for me. I used 2% milk. I would suggest trying it for yourself. It looks amazing in my kitchen. I would even go so far as saying that it adds a touch of class!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Flippin love it!
on November 25, 2020
Posted by: Regigi
from Dallas, Tx
[This review was collected as part of a promotion.] I got this a few months ago because our college age kiddo kept complaining about our keurig coffee. Holy moly this coffee is so much better! This is so easy to use and the flavor of each cup is outta this world! AND there’s a milk frother! Highly recommend & so does our college coffee connoisseur!
Pros: Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, Does not take up too much room on my countertop, Comes with a milk frother
Cons: Does not make coffee hot enough
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste Of Money
on September 15, 2021
Posted by: Carebare
from Los Angeles
I purchased this machine and was so excited to use it. Broke down 3rd week. Got a replacement, the replacement broke down as well.
Buttons don't work
Water leaks from bottom
Wastes Pods
Waste of money!!
The good thing is that Nespresso customer service is great! They sent me a different style, looking forward to using that.
Buttons don't work
Water leaks from bottom
Wastes Pods
Waste of money!!
The good thing is that Nespresso customer service is great! They sent me a different style, looking forward to using that.
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you ever need assistance with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Piece of garbage
on September 15, 2021
Posted by: ylhsxb
from MA
Within three month, it does not work anymore. I got the same orange/red light from other reviews. BTW, please make the light lighter even for this warning light. I have to turn off all lights in my room to see it!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Devyn W., Customer Service, September 16, 2021
Thank you for your review. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty. Please visit the troubleshooting information listed on our Nespresso.com/help website, under the Vertuo Next tab, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Changed My Coffee Game Forever
on September 21, 2021
Posted by: badwolf09
from Canton, OH
It's been at least a season since I bought my machine and my coffee game has totally changed! I used to drink a hot coffee with cream every morning, but now I'm making myself iced lattes and saving so much money in the process. I love making a brown sugar shaken espresso and creating new, fun recipes. I'm addicted to espresso now, lol. The only thing I'm still getting used to is the button on top; it doesn't always respond immediately so I press it again, and it tries to go into cleaning mode. I also don't have any Nespresso boutiques near me and the grocery stores rarely have Vertuo pods in stock. So I wish it were a little more accessible to get pods, rather than having to order online, but hopefully that'll change one day soon. With that being said, the quality of the coffees are unmatched. I'm super happy with the purchase!
I would recommend this to a friend!
Response from Nespresso USABy Savoeurn D., Customer Service, September 22, 2021
Thank you for your review. We’re thrilled you’re enjoying your Vertuo Next machine. The Vertuo Next machine powers off automatically after two minutes of non-use. To turn your machine on, press the button once and the cup button light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. After a Nespresso capsules has been inserted for brewing, close the head and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. Press the cup button once to begin coffee preparation. The cup button light will begin to blink. However, it may take a moment before the flow begins as the machine is reading the bar code and pre-wetting the capsule. Once the machine is finished brewing, the cup button light will become solid. Open the head by turning the lever all the way to the right to eject the capsule into the capsule container.
Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Great Coffee, Error Code Problem
on September 22, 2021
Posted by: Daz1986
from Dothan, AL
First and foremost, the coffee is absolutely wonderful.
I purchased the Vertuo Next back in June, 2021 and fell in love immediately. That being said, fast-forward to September, 2021 and the orange blinking light comes on when I attempt to brew my usual morning coffee. I tried the descaling mode, the cleaning mode, and spoke with a rep from Nespresso, who guided me through the troubleshooting process. It was determined that the machine would need to be replaced. I am currently awaiting my replacement machine in the mail. I will keep an optimistic outlook on the next machine, but I am a little concerned as to how long the next machine will last based upon these other reviews. I hope that if this happens again, I will be able to trade it out for a different series. Don't hesitate to buy a Nespresso machine! Just be careful with the Vertuo Next series and perhaps opt in for a different Nespresso series machine instead. Absolutely love Nespresso regardless! Great customer support too.
I purchased the Vertuo Next back in June, 2021 and fell in love immediately. That being said, fast-forward to September, 2021 and the orange blinking light comes on when I attempt to brew my usual morning coffee. I tried the descaling mode, the cleaning mode, and spoke with a rep from Nespresso, who guided me through the troubleshooting process. It was determined that the machine would need to be replaced. I am currently awaiting my replacement machine in the mail. I will keep an optimistic outlook on the next machine, but I am a little concerned as to how long the next machine will last based upon these other reviews. I hope that if this happens again, I will be able to trade it out for a different series. Don't hesitate to buy a Nespresso machine! Just be careful with the Vertuo Next series and perhaps opt in for a different Nespresso series machine instead. Absolutely love Nespresso regardless! Great customer support too.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, September 23, 2021
Hi, Daz1986. Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Vertuo Next machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee, Great Service, Bad Machine.
on September 22, 2021
Posted by: Tim
from California
Got my first next as a 2020 Xmas gift, and my wife and myself loved it. That continued for 5 moths until May when it broke down (flashing white cup light that was unresponsive when pressed). Customer service was great and very helpful in troubleshooting. They determined that it likely got stuck during a firmware upgrade and needed to be replaced and exchanged it for a new Next unit.
Got the new unit and the 12 capsule flavor assortment (nice bonus). I didn't pair the unit with Wi-Fi so it couldn't get bricked by a firmware upgrade like my last one. This worked well for 4 months. Now I have a solid white cup button that is unresponsive. Chatted twice with customer service (who were great) and they determined that again, the machine would need to be exchanged. I asked if they could switch me to a Vertuo plus, and they readily agreed, and upgraded to a Vertuo Plus Deluxe, and they added a sample set as well.
Overall, I'm done with the Next and have moved on to the Plus Deluxe. I'm disappointed that it didn't work out, but no big loss because I didn't plan on getting the carafe for the Next, so no loss on my part. It is disappointing that the machines would not last long enough to have to be descaled (I use soft filter water, so it is recommended ~ every 6 months), and it has to be a loss for Nespresso, but I'm off to the next machine. Still can use the same capsules, so I'm not upset, but it is pretty hard to rattle me.
Got the new unit and the 12 capsule flavor assortment (nice bonus). I didn't pair the unit with Wi-Fi so it couldn't get bricked by a firmware upgrade like my last one. This worked well for 4 months. Now I have a solid white cup button that is unresponsive. Chatted twice with customer service (who were great) and they determined that again, the machine would need to be exchanged. I asked if they could switch me to a Vertuo plus, and they readily agreed, and upgraded to a Vertuo Plus Deluxe, and they added a sample set as well.
Overall, I'm done with the Next and have moved on to the Plus Deluxe. I'm disappointed that it didn't work out, but no big loss because I didn't plan on getting the carafe for the Next, so no loss on my part. It is disappointing that the machines would not last long enough to have to be descaled (I use soft filter water, so it is recommended ~ every 6 months), and it has to be a loss for Nespresso, but I'm off to the next machine. Still can use the same capsules, so I'm not upset, but it is pretty hard to rattle me.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA