Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,471 Reviews)
Rating breakdown 3,471 reviews
5 Stars
2,196
4 Stars
389
3 Stars
131
2 Stars
182
1 Star
573
72%of customers recommend this product.
(
1,994 out of
2,777)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
Great coffee, but terrible machine
on April 19, 2022
Posted by: Tommy T
from St. Louis, MO
I love the coffee this thing makes, but the machine itself is junk. Had it for about a year before it started acting up, now I cannot get it to brew a cup, despite cleaning, descaling, resetting, etc. The "lifetime troubleshooting support" got it to work for one cup, then it stopped working again THE NEXT DAY. Sadly, I have spent over 3 hours in the last week trying to get it to work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 20, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement VertuoNext machine. Should you need any further assistance with your new machine, we are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
And another one...
on April 20, 2022
Posted by: Tim
Purchased 11/2020
Unfortunately, we too have fallen victim to the noted machine failures. First was leaking of water from under the machine followed ultimately by the machine not reading/recognizing/brewing pods.
The cleaning and descaling cycles were still working, but ended up accelerating the leak issue.
Nespresso was helpful/supportive in troubleshooting and offered up a replacement machine without question.
Hoping the replacement lasts longer as they really do produce a tasty cup of coffee... when they're working properly.
Response from Nespresso USABy Katy R., Customer Service, April 21, 2022
We certainly share in your frustration, Tim, and we appreciate your honest review. We stand behind our machines and regret when our valued customer's experience is less than perfect. We're glad to see than another replacement machine is on it's way to you, and we hope that you'll continue to follow up with any questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Onto my 3rd machine
on April 20, 2022
Posted by: Lamont
from Denver, CO
Not even a year in and I had this machine already replaced twice. First one wouldn’t brew the right amount, second one button stopped working. LOVE the coffee but the machine is a bust.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, April 21, 2022
We certainly share in your frustration, Lamont, and we appreciate your honest review. We stand behind our machines and regret when our valued customer's experience is less than perfect. We're glad to see than another replacement machine is on it's way to you, and we hope that you'll continue to follow up with any questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
LEAKING
on April 21, 2022
Posted by: jrant2
from Washington, DC
I've had this product since December 2021 and it has been leaking since day one. I hope Nespresso helps me resolves this issue.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, April 22, 2022
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Always breaks!
on May 23, 2022
Posted by: Kim
from Montreal
I now have had 2 of these machines and both broke within a 1 year period. Now they are replacing it with a third machine but the round head instead. Hopefully it does not break.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
stop working after 2 month
on May 29, 2022
Posted by: Clark
from San Jose
The machine had issue time by time for coffee making after one month from purchasing and completely stopped working after about two months. None of the solution online can solve the problem. The quality and reliability of this product is really bad.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, May 31, 2022
Thank you for your review, Clark. We are dismayed to learned that your Vertuo Next machine didn’t meet your expectations. Please visit Nespresso.com/help for online assistance, or contact our Machine Experts via our toll-free number 800-562-1465 for personalized technical diagnosis and support. The Vertuo Next machines come with a one-year warranty and a lifetime of troubleshooting.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage
on June 11, 2022
Posted by: Will
I have bought this for a little less than a year and this is the worst product I have ever used. It malfunctions all the time. Couldn’t even get my morning coffee properly. Completely waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, June 13, 2022
Thanks for your review. We’re dismayed to learn your Vertuo Next machine stopped working, which prevented you from your morning coffee ritual. The Vertuo Next machine comes with a one year warranty and a lifetime of troubleshooting, when you call our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience. Call our toll-free number at your convenience, to speak with a machine expert, to find a resolution via our Assistance Service Program. We look forward to speaking with you soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible. stay away
on June 12, 2022
Posted by: DCDC
Malfuctions all the time. We are now on our third replacement.... Customer service is always great but stay away from this machine. Far far away
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, June 13, 2022
Thanks for your review. We’re dismayed to learn of the issues you’ve experienced with your Vertuo Next machines. We’re pleased to see you were assisted by one of our machine experts, when you called our toll-free number 800-562-1465. As part of your machine maintenance, we recommend the first time use steps at least once a week, to flush away any coffee granule buildup from the head of your machine. If you experience any issues with your replacement Vertuo Next machine, please reach out to us via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA