Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
5
Love it!
on October 16, 2021
Posted by: hanoif86
from California
I don't know what people are complaining about, probably just user error, but this machine is great and the variety of coffee it makes is simply amazing! The coffee tastes great whether made into lattes, iced lattes, or just plain coffee! Highly recommended with the aeroccino 3 frother! Goodbye starbucks!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it !
on December 6, 2021
Posted by: Misty
from South carolina
The same cup every morning. Can’t go wrong with this machine !
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Broke after two years of a single user
on April 26, 2022
Posted by: JV
from Virginia
I love Nespresso, I love coffee. I drink 4 or 5 cups of coffee every day. But I am also the only user. Two years later, it broke, it can clean, it can descale, it just won't brew anything! Very frustrating!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, April 27, 2022
Thank you for your review, JV. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We suggest when turning on your machine, allow your machine to warm up. The light will begin to pulse slowly for about 30 seconds, indicating the “warm-up” phase. Once the light is steady the machine is ready for use. Insert your Nespresso capsule, and ensure the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing Coffee and Espresso machine! :)
on July 10, 2022
Posted by: Amber Lynn
I’m surprised at the one star reviews because this machine has been perfect! The coffee is perfect the espresso is great. I’m just learning which flavors I like best and recently got a milk frother cuz I have heard that is a game changer! LOVE this product. Wish it was cheaper lol
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
great machine
on July 29, 2022
Posted by: Bertman315
from New York
[This review was collected as part of a promotion.] This is my second Vertuo machine and 3rd Nespresso machine. Just like the other 2 heats up quickly and makes the best coffee! Everyone is always impressed.
I would recommend this to a friend!
Response from Nespresso USABy Nisha B, Customer Service , August 3, 2022
Hi. Thank you for your review. We are thrilled to learn you are enjoying your Vertuo Next machine. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Very disappointed
on August 9, 2022
Posted by: Lyrfam
from Port Washington, ny
Our second machine and still always an issue. We constantly maintain and descale when needed and still the machine doesn’t work.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , August 11, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can speak with a machine expert through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing coffee
on August 27, 2022
Posted by: KellRae
from Avon, IN
[This review was collected as part of a promotion.] I’ve owned a Nespresso Virtuoline for nearly 7 years. It consistently makes the best coffee cup after cup.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Thank You Next
on September 15, 2022
Posted by: vballe
from El Paso, TX
[This review was collected as part of a promotion.] I was so looking forward to loving the Nespresso Next, and I had such high expectations. Unfortunately, the Verturo Next did not live up to them. My major grievance and flaw of the machine I got, is that it only makes a small shot of espresso, even when it is filled to the top with water. I'm certain something is wrong with my machine. My husband and my son have tried to get it to work correctly, but that's all I get of coffee. Now the flavor of the espresso is absolutely delicious. Another thing, that discouraged me is that I received the black and white Nespresso, and not the solid black that was on the box.
Cons: Does not make enough coffee in a cup
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , September 16, 2022
Hi. Thank you for you review. We are dismayed to learn the Vertuo Next machine does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next machine please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA