Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
2
It’s fine when it works
on May 22, 2023
Posted by: Holly
from San Diego
I bought this as a secondary machine for our RV. When I discovered my regular machine doesn’t work with the large pods, I brought it into the house for more regular use. Despite regular rinsing, it likes to send half the coffee down the “dribble hole” into the used pod receptical. It regularly refuses to brew, making whirring noises only to stop and flash orange. It might make one cup and then “laugh” at the next. I’m not even sure I trust putting it back in the RV anymore. I’ll probably just open the rest of the large pods and put them in my pour over. Sadly it’s easier to do that rather than cussing and swearing first thing in the morning. It also seems to dribble dark sludge from underneath, although I have yet to be able to pinpoint where. At the end of the day, as long rambling review is under caffeinated. I am so tired of playing with this coffee pot that I think it’s going into the garbage. My next one will definitely not be this style.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, May 23, 2023
Thank you for your review, Holly. We’re dismayed to learn that your Vertuo Next machine stopped brewing capsules. We recommend the first-time use steps as part of your machine maintenance at least once a week, to flush water through your machine. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Should troubleshooting be unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machine is out of warranty. We recommend calling our toll-free number to speak with a machine expert. We’re confident we’ll come to a satisfactory resolution, and you’ll be enjoying your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great versatility!
on May 27, 2023
Posted by: Addicted to Nespresso
from North Carolina
[This review was collected as part of a promotion.] We love the versatility this machine offers! The ability to make a carafe and a shot of espresso from the same machine is terrific.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
2nd machine
on May 27, 2023
Posted by: Cristie
from Yuma, AZ
[This review was collected as part of a promotion.] This is my 2nd machine in 6 years. I use it every day, sometimes twice a day.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee maker
on May 27, 2023
Posted by: Peggyd
from New Jersey
[This review was collected as part of a promotion.] Best coffee ever! But lt gave 4 stars instead of 5 because this is my 3rd vertuo machine and compared to the others it’s loud and not so easy to close the pod compartment. But otherwise I’d say great coffee maker.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I dig it.
on May 30, 2023
Posted by: Dave
from DC
[This review was collected as part of a promotion.] Really loving my machine so far. I was somewhat worried with some of the reviews but my machine has been great. Makes great coffee, very fast. I love the variety of coffee available, especially that there are multiple decaf options. I love having a decaf cappuccino in the evenings so this has been great. Very happy with my machine and the coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Lasted About 18 Months
on June 1, 2023
Posted by: SportsMomOf2
from WV
[This review was collected as part of a promotion.] I bought this to replace our same machine that recently stopped working. Love the machine and all the coffee options. Wish our old one lasted more than 18 months but liked it enough to repurchase.
I would recommend this to a friend!
Response from Nespresso USABy Antonia R., Customer Service, June 2, 2023
Thank you for your review, Amanda. We appreciate your choosing Nespresso and your purchase of a new machine. Our machine experts are available 24/7 at 800.562.1465, to assist you with troubleshooting, and machine repair or replacement, as needed. Please contact us directly if you need additional assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love it!
on June 12, 2023
Posted by: Giannaf
from Madison, WI
[This review was collected as part of a promotion.] I bought a second one for my office and everyone loves it! Couldn’t recommend this coffee machine more!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
This is my third machine
on June 18, 2023
Posted by: MelissaP
from Nashua, nh
[This review was collected as part of a promotion.] Love this machine but 2 have broken, on my third one in 3 years. Disappointed they weren't replaced for me. If this one doesn't hold up, I won't be buying again:(
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 20, 2023
Thank you for your review. We are disappointed to learn that your experience with our Nespresso machines have not been as seamless as we would like. Please contact us at 800-562-1465 if you experience any issues with the Vertuo Next machine. Additional assistance is also available at Nespresso.com/help
Written by a customer while visiting Nespresso USA