Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
3
Not the best
on April 13, 2023
Posted by: Steph
[This review was collected as part of a promotion.] I returned it , went for an older model due to the quality of the machine .
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , April 14, 2023
Thank you for your review. If you have any additional concerns or questions please visit Nespresso.com/help or contact us at 800-562-1465. We are available 24 hours a day 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love my Nespresso!
on May 4, 2023
Posted by: DMS53
from Vegas NV
[This review was collected as part of a promotion.] Had stayed with a cousin who shared her Nespresso products with me..and I can’t thank her enough! I absolutely loved the variety and flavors and convenience. I am a coffee enthusiast and have FINALLY found my dream coffee maker.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Yellow button of death
on September 13, 2023
Posted by: Jeremy
from Scottsdale, AZ
I’ve had this for less than 3 years and have already gone through one replacement and now I need another one for the exact same issue. I wish I just kept my keurig :( now I have to fight with this every morning just to maybe get a cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, September 14, 2023
Hello Jeremy. We are disappointed to hear that there is an issue with your Vertuo Next. All of our machines come with at least a one-year warranty, and a lifetime of troubleshooting support. Give us a call at 800.562.1465, and one of our machine experts would be happy to assist you with troubleshooting services.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine, good customer service
on October 6, 2021
Posted by: vgurlnsam
from Boca Raton, FL
I purchased the Vertuo Next in July. It did not heat up the water properly so I returned it for another Vertuo Next machine which I received in September. That machine lasted one month and now will not brew coffee. It will flash orange and flood the capsule container with coffee. Customer service was wonderful and have said they will replace this machine with another line. I told them I do not want the Vertuo Next even though it is the newest line. It simply doesn’t work well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, October 7, 2021
Hi Veronica, We are disappointed to learn about the issues you have experienced with your Vertuo Next, however we are glad to see you spoke with a machine expert and will be receiving a replacement Evoluo machine. The Evoluo comes with a lifetime of troubleshooting and one year warranty. If you have any questions, please feel free to contact us at 800-562-1465 or visit Nespresso.com/help for more details.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not happy
on November 11, 2021
Posted by: Ang65
from New Jersey
Makes a horrible noice whenever I use it, feel like it’s going to burst. Very hard to push the lid down after placing coffee pod. Plus the water lid in the back always falls into the water.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , November 12, 2021
Hi, Ang65. Thank you for your review. We are sorry to learn you are not happy with the Vertuo Next machine as it is loud and harder to close. We recommend running a rinse cycle through the machine weekly, as coffee build up can cause the machine to sound louder. We also recommend descaling your machine every three months or 300 capsules, as scale build up can also cause the machine to brew louder. Each machine comes with at least a one-year warranty and a lifetime of troubleshooting assistance through our toll-free number, 800-562-1465. We also offer comprehensive maintenance and troubleshooting details on our Machine Care on our Nespresso website. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Works well. No issues.
on December 4, 2021
Posted by: Jmb389
from Erie, PA
I’ve had this machine for a year and I haven’t had any issues. My family raved about it the whole week of thanksgiving. So much that I bought them all one for Christmas. I hope their machines work properly as I am seeing a lot of negative reviews recently.
I would recommend this to a friend!
Response from Nespresso USABy Christine G., Customer Service, December 6, 2021
Thank you for your review, Jasmine. We are happy to learn you're enjoying your VertuoNext machine. If you experience any issue or concern, the VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We are available 24 hours a day, seven days a week at, 1-800-562-1465, so you may call anytime at your earliest convenience . Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Faulty machine
on February 15, 2022
Posted by: Sabina
from Michigan
I purchased this machine about 6 months ago. Initially, it worked great, but the open and close function is a little clunky. The machine started overheating and wouldn't make two cups in a row. NOW, it does not work at all. I have a different model at my office that still works like a dream. I would skip this one if I were you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 16, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your VertuoNext Deluxe Nespresso machine. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the noise issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great Coffee but the machine never works!
on February 17, 2022
Posted by: battlefield
from Quincy, MI
We use this product a lot because we both work from home. We are on our second machine because it seems like this product has a lot of issues. The first one completely stopped working the first 6 months we had it. The second is to the point that I have to go through the "cleaning" process and factory reset for the machine EVERY TIME to brew a pod. It is very frustrating. Will not be getting this machine again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, February 18, 2022
Thank you for your review. We are dismayed to learn you had an unsatisfactory experience with your Vertuo Next machine, however we are delighted that you spoke with our Machine Experts, who was able to arrange for your machine to be replaced. Nespresso offers at least one-year warranty and a lifetime of troubleshooting, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available to our members 24 hours a day and 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA