Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
2nd replacement
on January 28, 2023
Posted by: Britt
This machine has broken on me twice. They offered to replace it again , but don’t have a “refurbished” machine in the color I bought so I had to compromise and get a different one that I’m not happy with. Really a shame cause it’s on stock on the website, not my fault the Nespresso machine keeps breaking but it I’m still the one who needs to compromise on the color.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, January 30, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We're pleased to learn you were able to speak with a Machine Specialist and arrange to receive a new machine. Should experience any issue with the new machine, please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Difficulty in opening cavity to place virtuo capsu
on June 26, 2023
Posted by: Boots
Not intuitive. Very hard to open the cavity to place capsule in. You need extra muscles to unlock and open. Weak people can't use this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 27, 2023
Thank you for your review. We are sorry to learn you are having trouble opening the head of your machine. We recommend contacting us by phone, so a Machine Expert may further assist you with the Vertuo Next. We will create the account for you, and you will be able to troubleshoot with us via our Video Concierge service. We are available by phone 24 hours a day, 7 days a week at 800-562-1465. Or if you prefer, I can arrange for a machine expert to call you within 24 hours.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible model
on January 20, 2022
Posted by: Unhappy Java Guru
from Connecticut
I purchased this as a gift for my mother. I feel awful and embarrassed giving this as a gift. The machine leaked water all over the counter at random times when in operation. The machine turns on randomly and started pouring water as if it were making a cup of coffee when no one actually was using it. Now the machine has completely stopped working. This is only a year old. So much for buying the best model for someone I care about. This machine was not over used as my mom lives by herself. I understand there may be some random/minor problems but this was a complete disaster. I would strongly advise anyone to not purchase this for their self or anyone. You’re suppose to enjoy the coffee, not have it stress you out.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 22, 2022
Thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. For further assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each Vertuo Next machine comes with at a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Takes up more counter space and feels cheep.
on December 3, 2022
Posted by: RichSal
from Denver, Co
Will be turning it. It does not fit on our coffee bar, that’s the main reason. The other machines allow you to put the water container on the side, this one does not so it will not fit where my old machine used to sit. Also the water container is so small. The lever that opens the top is so jerky, not smooth, seems like it’s going to break or get worse easily. Just overall king of a crappy design for what it costs. Never even used it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 5, 2022
Hi. Thank you for your recent review. We are dismayed to learn your Vertuo Next machine did not meet your expectations. However, we are thrilled to learn you were able to return the Vertuo Next and purchase a VertuoPlus. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This is so difficult to close
on January 22, 2022
Posted by: Edug
from Vt
This constantly feels like your breaking the machine and I can hardly even do it with two hands. Def have to put the baby down to make an espresso
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , January 24, 2022
Hi Edug. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
It’s problem
on March 1, 2022
Posted by: MJ
from Boston
I bought it for 2021 Thanksgiving, so I'm worried that it will break down again due to multiple problems in a month
I used the original machine well for 10 years and it broke down, so I switched to the virtual machine, but I regret it
I used the original machine well for 10 years and it broke down, so I switched to the virtual machine, but I regret it
I bought it for 2021 Thanksgiving, so I'm worried that it will break down again due to multiple problems in a month
I'm upset that I have to buy the machine again.
I'm upset that I have to buy the machine again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, March 2, 2022
Thank you for your review. We share your disappointment that you've experienced multiple issues with your Nespresso machine since November of 2021. We're happy to provide lifetime troubleshooting support and the VertuoNext machine comes with a one-year warranty covered through Nespresso. We feel confident we can help resolve the issues you've experienced with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Cold coffee
on December 2, 2022
Posted by: Marcelle
from Los Angeles ca
I bought this this week and I’m very disappointed with the coffee temperature! I love espresso but it feels like not fresh because it’s almost cold! Do not recommend
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 5, 2022
Hi Marcelle. Thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great features and great coffee
on December 17, 2022
Posted by: Brent
[This review was collected as part of a promotion.] I lost my Nespresso Virtuo to hurricane Ian and was lost without my wonderful machine and the finest coffee I've ever enjoyed. Received my new machine five days ago and I'm back in coffee shangri la.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA