Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
4
We make more coffee!
on May 13, 2023
Posted by: Dan
from Worcester, MA
[This review was collected as part of a promotion.] We've had ours for a few weeks now and we love it. We're enjoying trying out new coffees and with the frother you really can do a lot.
It's a pain to set up because the instructions are not complete but once through that it's been great.
I'd love to see some more 3rd party coffee options beyond Starbucks.
It's a pain to set up because the instructions are not complete but once through that it's been great.
I'd love to see some more 3rd party coffee options beyond Starbucks.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
So disappointed
on July 5, 2023
Posted by: Alejan
from Glendale Arizona
I was so happy to get my Nespresso Vertuo Next a soonest I received it open it and see the machine from the inside were pod go it looks that’s been used already
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A., Customer Service, July 7, 2023
Thanks for your review. We understand your disappointment when you received your new Vertuo Next machine and it appeared to be previously used. We’re pleased to see your machine was replaced by one of our machine experts. Your Vertuo Next machine has a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We recommend the first-time use steps at least once a week as part of your machine maintenance, to clear any coffee residue from the head of your machine. Enjoy your new Vertuo Next machine as your coffee journey continues with Nespresso.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Keurig has better quality machines
on January 4, 2023
Posted by: Mimi23
My first nespresso died within 6 months of use, and the replacement they sent me is completely defective. Plus they had me on the phone for 30 minutes opening and closing a brand new machine that has never even brewed - I could have told you it was broken. Ended up wasting all those aluminum pods I bought and I've switched back to my Keurig (which I've had for years, and never had issues with).
Nespresso says "descaling and cleaning are necessary to upkeep our machines". Well, I did both and my machine didn't even live 6 months.
Nespresso says "descaling and cleaning are necessary to upkeep our machines". Well, I did both and my machine didn't even live 6 months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, January 7, 2023
We certainly share in your disappointment, Mariah, and we're glad to see that another machine replacement is on the way. We stand behind our machines, and machine experts are available 24 hours a day, 7 days a week to escalate any appropriate cases. Please call us directly at 800-562-1465 should you run into any additional issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
JUNK
on December 13, 2021
Posted by: JH IGH
from MN
Problems from day 1; wasted many pods trying to get a full 7 oz. cup and leaking.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, December 14, 2021
Thank you for your review We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next machine comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a fan of the Vertuo Next:
on May 13, 2022
Posted by: Heisenberg
from Las Vegas, NV
Wish I would have gotten the original machine again because that was great. This Vertuo Next is not:
1) the lock part is hard to maneuver. It actually hurts my hand to push down & turn the lever so I need two hands to twist it.
2) the water tank is hard to snap in and really hard to pull the tank out.
3) the water tank's location in the back of the machine is awful. It's hard to reach & also because of #2.
2) the water tank is hard to snap in and really hard to pull the tank out.
3) the water tank's location in the back of the machine is awful. It's hard to reach & also because of #2.
Would not buy this; nor recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, May 14, 2022
Hello. We appreciate your honest review and will be sure to note this to our product development team. Should you need any assistance with your VertuoNext, give us a call at 800.562.1465, and one of our machine experts would be happy to assist you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Still Figuring Out How to Love It
on November 6, 2022
Posted by: Awoo
from Charleston, SC
[This review was collected as part of a promotion.] I should note that I'm coming from using a French press daily, and wanted something like this for my teen kids to use as they've started drinking coffee occasionally. I like that this makes a single cup of coffee, but I have to press the button 5 or 6 times in a row to get a full cup. I recognize that each time I press it, it's weaker and weaker, but that's fine with me since the coffee is so strong to start with. The direction booklet isn't clear on how I can get a carafe-sized portion made (which says would be 18 oz). Does that require a different sized pod than what came with the product? I don't know, and I can't seem to find these answers on the web. I'm worried about what the overall cost per cup of coffee will be by using this, and would love the option to use refillable pods. I really, really, really like the taste of the various coffees I've tried so far though. The rose gold finish I selected is really quite pretty on my counter as well. Overall I just wish the directions were more clear on how to brew the various sizes.
Pros: Convenient, Has Delicious Crema, Does not take up too much room on my countertop, Appealing Design
Cons: Does not make enough coffee in a cup, Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
easy to use
on November 19, 2022
Posted by: susietalksalot
from Mississippi
[This review was collected as part of a promotion.] This machine is small and very easy to use. All the different pod options and flavors are great to keep on hand so I can offer coffee to company. The Vertuo next is not our primary coffee maker but we use it several times a week when one of wants an extra coffee in the afternoon. The coffee taste great and the espresso is perfect for me. I mainly love how easy it is to use though!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Does not take up too much room on my countertop
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good but don't last long
on December 7, 2022
Posted by: Liz
Worked fine for a year then started to get some issues. Les than 2 years and it is out of order. The same issues as other are describing . I was hoping for a longer use as we are only 2 of us and drink coffee only few times a week. Will try another model. Hopefully it will last longer.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA