Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
Horrible
on December 29, 2022
Posted by: Jay
from Boston
Went through 2 machines in one year! Each one worked for 6 months - absolutely nuts!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 30, 2022
Thank you for your review, Jay. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your new VertuoPlus, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you and enjoy your Nespresso moments!
If you need assistance with your VertuoPlus machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you and enjoy your Nespresso moments!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Failure rate is atrocious.
on January 11, 2023
Posted by: drnin4
from St. Louis, MO
I received one as a gift. It broke within a month. I got another from Nespresso as a replacement and that broke in a week. I finally bought a different machine, a previous model instead.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, January 12, 2023
We're disappointed to hear this, and we hope you know that we're always here to help. We're confident you'll enjoy your new machine. Please call us directly with any further questions, comments, or concerns. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a good machine.
on January 16, 2023
Posted by: Nick
I bought this machine and after a few months it keeps breaking and you have to factory rest it, clean it, descale it, and unplug it. Then again the next day it will do it again. Nespresso sent out a replacement machine again this machine only last a few months until the red light blinks again. Would not recommend.
Response from Nespresso USABy Christine G., Customer Service, January 18, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and lifetime troubleshooting support. We are happy to learn you were able to arrange to receive a free Evoluo replacement. Should you experience any issue or concern with your new Evoluo please call at your earliest convenience. We are available 24 hours a day, seven days a week for your service and support at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Fantastic Shots
on February 28, 2023
Posted by: GoldenJo
from Washington
I purchased this two weeks ago and it has been fantastic! My wife and I are big fans of the coffee and espresso shots.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
I retuned it for the original one
on April 13, 2023
Posted by: mozay
[This review was collected as part of a promotion.] Honestly, I what I liked about the vertuo next is the size of the coffee it can make but I like the durability of the original machines.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on May 27, 2023
Posted by: Anonymous
from Nj
Disappointed with the quality of coffee. There is no froth and the coffee tastes like drip coffee and extremely watered down. Will not recommend this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good Coffee, until it stops functioning
on July 16, 2023
Posted by: Mike
from Atlanta, GA
I bought this machine two years ago. About two weeks ago it stopped functioning. When I pressed the button (solid white light) the machine whirred for a while, then stopped with a flashing orange light. I tried cleaning it; same problem. Then I descaled the machine, following Nespresso's instructions; again no luck. I have since read many reviews of various Nespresso machines, many of which commented on the Vertuo Next's reliability problems.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 18, 2023
Thank you for your review, Mike. We are disappointed to learn that your Vertuo Next has not met your expectations and would like to provide further assistance. To discuss repair and replacement options, please contact Nespresso 24 hours a day, 7 days a week at 800-562-1465. Assistance is also available on the Nespresso.com/help page. We are confident we will be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage product
on March 2, 2023
Posted by: Chris
from california
This has to be the worst purchase I've ever made. The machine stopped working within 2 months and when I asked for my money back, the agent was like lets do troubleshot. You seriously think I have not done all of that. Please do not buy this, you will regret.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, March 3, 2023
Hello Chris, and thank you for your review. It is standard procedure to go through comprehensive troubleshooting services with one of our machine experts. If you would like us to assist you, give us a call at 800.562.1465. If that doesn't work for you, we recommend that you return or exchange it with the retailer from which it was purchased.
Written by a customer while visiting Nespresso USA