Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
2
Not a great design
on April 27, 2023
Posted by: SueMT
from Missoula, MT
I am a long time Nespresso owner and loved it so much that I bought a smaller one to use at work. Big mistake. There are some design issues that are a problem. First: the latch is extremely difficult to use requiring quite a bit of force to press it down and secure it. Second: the cup shelf is small and does not fit a regular sized coffee cup, in fact they slide right off. Simple solution would be to remove the shelf and put the cup on the table top. Wrong. The bottom of the unit has a small rim that does not allow you to put the cup right next to the machine, causing it to sometimes dispense coffee onto the counter and not directly into the cup. Third: when closing the lid you many times get the red light of death, which means you have to unplug it and start again. Save yourself headaches and opt for a larger one.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , April 28, 2023
We're sorry to hear that you've been disappointed with the design of your Vertuo Next. If we can answer any questions or provide support please feel free to reach out to us at 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
DO NOT BUY THIS MODEL!!!
on May 13, 2023
Posted by: Izzy
from Wesley Chapel, FL
I really love the look of this machine but it doesn't last unfortunately! My first one only last about 10 months and my second one, about 6. Customer service is sending me the evoluo model so let's hope this one works for years! Great support though for my last machine with their video chat.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, May 15, 2023
Thank you for your review, Izzy. We’re disappointed to learn that your Vertuo Next did not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help.
For best maintenance for your replacement Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
For best maintenance for your replacement Evoluo machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any assistance with your new machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Descaling too complicated
on June 26, 2023
Posted by: Perri
from Wilmington ,Delaware
Love the coffee but the descaling process is too complicated. This may go on the shelf if every 3 months have to do this
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, June 27, 2023
Thanks for your review. We are sorry to learn you are experiencing issues descaling your Vertuo Next machine. Our Machine Experts would be happy to aid. Please don’t hesitate to contact us at your earliest convenience via our toll-free number 1-800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible machine
on November 18, 2021
Posted by: Saman
from Chicago, IL
Too many issues.
Nearly impossible to trouble shoot. I really want to through it out the window
Nearly impossible to trouble shoot. I really want to through it out the window
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Please don’t buy this machine!
on August 16, 2022
Posted by: Ash
This machine breaks down in one way or another for most customers within a year. I love Nespresso as a brand but this machine in particular is awful. Skip it for one of their other models!
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, August 17, 2022
Thank you for your review, Ash. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. Nespresso offers a lifetime of troubleshooting support. Please feel free to call our toll-free phone number, 800-562-1465, so we can better assist. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good coffee just stops working
on December 6, 2021
Posted by: meg123sky
from Lincolnwood IL
I received as a gift last Christmas and I have had nothing but issues with it. When it works it is very good coffee, it is just very difficult to troubleshoot and it constantly needs to be cleaned. The last descale I did with the solution did not work. It still lights up to be descaled and I went over the process several times. The store suggested you tube instructions but my boyfriend and I still can’t get it to work. Very disappointing for a machine I had under a year. Way too complicated just to get a cup of coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 9, 2021
Thank you for your review, Megan. This is certainly not the experience we intend for our valued customers like you. All of our machines are covered under a one-year warranty, and we're always here to help. We offer a lifetime of comprehensive troubleshooting at 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Looks Great but Doesn’t Work
on December 30, 2021
Posted by: Sherri
from Los Angeles
I went through 3 (or was it 4?) of these (to Nespresso’s credit, each failed machine was promptly replaced after calling). One lasted about a year, another less than a week…one was only days. I finally asked if I could just buy the original vertuo model instead of getting it replaced yet again. They actually replaced my Next with my preferred model and I’ve been happy. The only reason I purchased a Next in the first place is that my original Vertuo was beginning to sound like a 727 taking off (so loud!), and I liked the design and WiFi feature of Next. Just don’t do it. Stick with the solid original Vertuo model. Nespresso is a great company to work with—don’t go through 3rd party vendors for replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , December 31, 2021
Hi Sherri. Thank you for you review. We are dismayed to learn the Vertuo Next does not meet your expectations. We are thrilled to see you were able to speak to a machine expert and a replacement VertuoLine machine has been processed. We recommend running a priming cycle weekly through your machine to assist with keeping the taste, texture, body and aroma in each brew. If you need assistance with your VertuoLine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Wish it was a keeper
on February 18, 2022
Posted by: bearcat22
from Cincinnati, OH
Received my first machine as a Christmas present and it quit working after 2 weeks of very light usage. Attempted to troubleshoot with customer service and ended up getting a replacement. The replacement machine came and worked for another 2 weeks and I ran into the same problem as before (water leaking under the machine and unable to reset the machine). It's extremely disappointing because I absolutely love the aesthetics of the limited edition of this model and overall size so it's very unfortunate. However, I have to agree with everyone else that the Nespresso customer service is exceptional - very patient and understanding. My replacement machine is a different model so hopefully 3rd time's the charm!
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, February 19, 2022
Thank you for taking the time to write this review. Your feedback will of course be noted to our product development team. We hope you enjoy your new machine, and should you need assistance in the future, give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA