Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
Delicious coffee when the machine works
on July 14, 2022
Posted by: Sonia
I bought my first machine and i love the coffee I could make with it- this machine stopped working after about 2 months. I called and was able to get a new one sent to me. I used this second machine for about 3 months and it stopped working too. Definitely would not purchase again.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, July 15, 2022
Thank you for your review, Sonia. We understand your frustration regarding the Vertuo Next machine, and we are glad to see that you have spoken to our Machine Experts to replace your machine. Please do not hesitate to contact us through our toll-free number, 800-562-1465, or visit Nespresso.com/help for more assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on August 11, 2022
Posted by: Katie
from Tacoma, WA
this machine is not reliable. I have had a pixie for 9 years which has worked well the entire time. This machine has had error codes on and off since the first year. It completely stopped working after year two. I would not recommend anyone buy this machine
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, August 12, 2022
Thank you for your review, Katie. Your feedback is important to us and we are dismayed to learn about the technical issues you have experienced with your Vertuo Next machine. Our Machine Experts are available 24 hours a day, 7 days a week at 800-562-1465, or you may visit the Nespresso.com/help page for self-service.
Written by a customer while visiting Nespresso USA
Customer Rating
1
A disappointment
on August 14, 2022
Posted by: DTrip
from Doylestown, Pennsylvania
"Upgraded" from the VirtuoPlus machine thinking this was the latest and greatest, and it just doesn't work nearly as well.
Initially I thought the coffee didn't quite taste as good, but maybe that was in my head.
The bigger problem is how fast(~2 months) it gets dirty and gets a gross burnt/ashy taste, and the cleaning cycle and cleaning liquid just can't seem to get it clean.
It's now been about 7 months and it has completely stopped working. There are only 2 of us using it on the house, avg 2 coffees each (4 total) per day. We can usually get it to work for one coffee between each cleaning cycle at this point.
We have done the full chemical cleaning with the Nespresso brand cleaner 3 times(every 2 months) and leading up to having to run it between every pod, we would run the "quick" clean probably twice a month on average.
The VirtuoPlus we had for 2 years before getting this "upgrade" and we did the quick clean maybe once every 2 months and the chemical clean every 6 months without having any issues.
The carafe size was an interesting idea, but ultimately we only used it maybe 3 times when we first got it, and decided the single cup quality was just so much better that we didn't want to keep doing the carafe.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , August 15, 2022
Hi. Thank you for your review. We are dismayed to learn the Vertuo Next does not meet your expectations. To ensure optimal use from your machine, we recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do NOT Buy
on November 11, 2022
Posted by: Sad coffee lover
I bought this machine in August. It stopped working in Sept.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , November 12, 2022
Thank you for your review. We are disappointed to learn your Vertuo Next did not meet your expectations. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 machines, faulty button
on December 5, 2022
Posted by: BMS
from Colorado
We've gone through 2 of these machines - both lasted <9 months. The button/electronics was faulty both times. Although this is frustrating, Nespresso has been very helpful and has offered to replace the machine both times.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 6, 2022
Thank you for your review of the Nespresso Vertuo Next. We understand your frustration, and assure you, your satisfaction as a Nespresso customer is our highest priority. Please contact us with any additional concerns at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
HORRIBLY DEFECTIVE - will last about 1 year max
on December 25, 2022
Posted by: Mark1210
from Boston, MA
If you love Nespresso and you’re thinking about upgrading from original line to vertus line, DO NOT BUY THIS MACHINE!! That was my situation two years ago. My first machine lasted nearly a year and then stopped working despite maintenance every time the light said it was time to clean/descale.
To their credit, Nespresso replaced the machine. Another year later, the new machine is having the exact same problem. This time, Nespresso keeps giving me the run-around. To be honest, I think at this stage, they know this machine is horribly defective and they don’t want to acknowledge it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, December 26, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine does not meet your expectations. However, we are thrilled to learn our team has arranged a replacement for a new VertuoPlus. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your VertuoPlus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Don’t buy
on July 1, 2023
Posted by: Jojo3
from Los Angeles
Terrible. I’ve purchased several Nepresso machines and this is by far the worst. The first one was traded back in under warranty because it malfunctioned. The current one is just over a year old. Every morning I’m struggling with the lid. It’s just insane!
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, July 3, 2023
Thank you for your review. We are disappointed to learn that the Vertuo Next has not met your expectations. Please contact Nespresso 24 hours a day, 7 days a week at 800-562-1465 for troubleshooting assistance. Assistance is also available on the Nespresso.com/help page.
Written by a customer while visiting Nespresso USA
Customer Rating
1
horrible machine
on November 9, 2021
Posted by: I love coffee 123
from san francisco
I brought this machine and was so excited to get it. I had another Nespresso machine for 6 years and it was great but it broke and I needed another one quick. Out of the box this did not work. Where is the QC control before it leaves the factory? I returned it within a day and now I will just wait until black Friday to get the tried and true older model. You would think with all these bad reviews on this product that something would be done or get it off the market. I was also behind another person returning the same product. Love Nespresso coffee, hated this machine!
Response from Nespresso USABy Lisa A, Customer Service, November 10, 2021
Thank you for your review. We are disappointed to learn that your Vertuo Next machine didn’t work out of the box. Most Nespresso machines have a one year warranty and a lifetime of troubleshooting when you call our toll-free number 800-562-1464. Should you have any machine issues in the future, please call our toll-free number to receive assistance from a machine expert, who will be happy to assist you.
Written by a customer while visiting Nespresso USA