Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
2
Disappointed
on January 3, 2023
Posted by: Peight12
from Cape Cod, MA
I bought this about a year ago but didn’t use it too much at first, finally started using consistently about 6 months ago and worked fine until last week it started blinking orange. Followed instructions to fix, called tech support, got a replacement and the replacement doesn’t work! Have had the hardest time with this machine I’m about to switch back to Keurig. For the price I shouldn’t have these issues especially with a brand new replacement.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, January 4, 2023
Thank you for your review. While we are glad to see you were able to speak with a Machine Expert to receive a replacement Vertuo Next machine, we are dismayed that it is not working to your expectations. We kindly ask that you contact us at 800-562-1465, so that we may assist you further. Nespresso is available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Stick With the Classic Model
on September 19, 2021
Posted by: Pam
from MT
This model offers nowhere near the performance of our previous Vertuo! The dial that closes and locks the lid is SO hard to turn. The lid needs constant cleaning, or the pods will stick and not eject properly. The receptacle for used pods is much smaller than the classic machine and it accumulates so much liquid that it leaks onto counter if not emptied almost daily. The water capacity is less than the orignial version, which does not make sense for a machine that brews a carafe size serving. Also seems louder to me than the original model. I should never have given that one to my daughter LOL! Definitely going back to the other style because Nespresso makes the BEST coffee!!
No, I would not recommend this to a friend.
Response from Nespresso USABy JC A., Customer Service, September 20, 2021
Thank you for your review, Pam.
We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
We certainly want your Nespresso experience to be special and exactly to your liking. The Vertuo Next machine comes with a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Completely awful
on November 5, 2021
Posted by: Kcbird
The first machine I bought lasted 3 weeks. Then, I would put pod in, push the button and nothing. I tried the cleaning, nothing, I tried to descale it, nothing. So, I returned it and the second one must have been used bc no matter the flavor coffee I put in, it tasted like the descaling chemicals. No amount of cleaning helped. So, that one went back too. Such a bummer bc those first 3 weeks of coffee were awesome. I’ve written off Nespresso!
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 6, 2021
Thank you for your review, Casey. Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Unreliable - Avoid this model at all costs
on November 23, 2021
Posted by: Mrs Kumar
from Delaware
Currently standing in front of my replacement machine trying to fathom out what is wrong with it now.
Perspective: we purchased our first Nespresso Vertuo at the start of September, it was temperamental at first then started leaking, then point blank stopped working. Nespresso customer service were amazing we troubleshooted together & once it was clear the machine was a dud they sent a replacement, to mu dismay when the replacement turned up it failed to connect to my app irrespective of all the data I entered being correct it continues to say “check password” and a week later the machine has decided to stop working. Reading through these reviews it’s clear that I’m not alone in this poor experience. I’ve not tried other models so I can’t speak to their reliability however I highly recommend you avoid this model.
Agree with other comments that the coffee is fabulous when you can get a cup.
Perspective: we purchased our first Nespresso Vertuo at the start of September, it was temperamental at first then started leaking, then point blank stopped working. Nespresso customer service were amazing we troubleshooted together & once it was clear the machine was a dud they sent a replacement, to mu dismay when the replacement turned up it failed to connect to my app irrespective of all the data I entered being correct it continues to say “check password” and a week later the machine has decided to stop working. Reading through these reviews it’s clear that I’m not alone in this poor experience. I’ve not tried other models so I can’t speak to their reliability however I highly recommend you avoid this model.
Agree with other comments that the coffee is fabulous when you can get a cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B. , Customer Service , November 24, 2021
Hi Mrs. Kumar, thank you for your review. We are dismayed to learn the Vertuo Next has not met your expectations. We recommend removing the first machine from your smart device before attempting to pair with another device, followed by a factory reset on the Vertuo Next. If you ever need assistance with your Vertuo Next, please do not hesitate to contact us through our toll-free number 1-800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
This model is garbage
on December 7, 2021
Posted by: Mdot
Died in 1 year. Loud whirling sound when pod is spinning
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 8, 2021
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. For best maintenance for your Vertuo Next machine, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
If you need assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Nespresso business user
on April 23, 2022
Posted by: Texan
from Austin, Texas
Leaks water from the top while running from day 1. Leaks water when opening lid. Leaks water when emptying tray. Terrible product. Carafe taste results are inconsistent.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, April 25, 2022
Thank you for your review. We share your disappointment regarding the leaking issues of your Vertuo Next machine. Your machine comes with a one year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We recommend calling us at your convenience, to speak with a machine expert, to troubleshoot your machine. We’re available 24 hours a day and 7 days a week, for your convenience. We’re confident we’ll find a satisfactory resolution, and you’ll be back to your Nespresso coffee ritual again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This model has Issues
on May 24, 2022
Posted by: Cj42007
from Allentown PA
I got this in December as a gift. Two months later it breaks and nespresso replaced it with the same model. The replacement was working great until today and it is dead. I contacted nespresso and they are replacing with a different model. Customer service has been fantastic so I hope this different model is better than this one. This model deserves one star but the customer service is 5 Stars!
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 26, 2022
Thank you for your rating, CJ. We stand behind our brand and always put customer satisfaction first and foremost. Please don't hesitate to contact us again with any questions, comments or concerns and enjoy your VertuoPlus.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Lasted one year
on July 12, 2022
Posted by: B82
from Florida
Loved it when it worked. I sent it off for repairs or replacement in December and the was the last I heard of it. I followed up a couple of times but didn’t get anywhere. It’s just gone.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service , July 13, 2022
Hi! Thank you for your review. We are dismayed to learn your Vertuo Next machine has not met your expectations. We understand you have not heard anything about the status of your repair. We have arranged a call back at the number we have on file for you from one of our Machine Experts. Call backs can occur within 24-48 hours from being submitted. However, we invite you to please contact us via our toll-free number 1-800-562-1465 for immediate assistance. We are available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA