Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
Avoid!
on May 14, 2023
Posted by: Willowwhat123
from CA
This machine is great when it works...this particular model is WELL known for breaking often. To be fair, when it works, coffee is pretty good.
You must be diligent in not leaving pods in the chamber, and must clean/descale VERY frequently to keep the machine working. I do all of these things but have still had issues with the Next.
Customer service is great and will replace if the machine is defective but it's always a hassle calling to describe the issue, troubleshoot over the phone until they believe it is broken, waiting on the new machine etc. My first machine lasted less than 2 months, the second a whole year, and now on our 3rd.....
I would not recommend the Next, its not worth the trouble. Invest in a better machine, and save yourself the hassle.
No, I would not recommend this to a friend.
Response from Nespresso USABy Leslie G., Customer Service, May 15, 2023
Thank you for your review. We’re disappointed to learn that your Vertuo Next is not performing to your expectations. We certainly want your Nespresso experience to be special and exactly to your satisfaction. We’re happy to see you were able to speak with a Machine Expert and arranged to receive a replacement machine. Please allow us to provide some user tips that may help.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any additional assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We will ensure your feedback about your recurring issues with this machine reaches the appropriate department for review. Thank you.
For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use, run the Clean Cycle once a week to eliminate coffee grounds build up within the brew unit, and descale your machine every three months. All removable spare parts, including the water tank, should be washed by hand at least once a week.
Should you require any additional assistance with your new Vertuo Next machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
We will ensure your feedback about your recurring issues with this machine reaches the appropriate department for review. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
This coffee maker brews SOMETIMES.
on August 22, 2022
Posted by: wk
from Dallas
I fell in love with Nespresso coffee about 3 years ago. In fact, I own two Vertuo machines, one for each of my residencies. The machine is more attractive than all other coffeemakers. But whoever wrote the machine program is a dig-bat. It is NOT user friendly. It has one button on the top which has some 85 different blink series codes that the customer will have to memorize. While the machine has to think through which code to use to ruin your morning and insult your intelligence with, it's up to you to hold your temper so that whatever condescending twerp wrote its confusing code and designed its machine can laugh all the to the bank. It should have separate buttons to tell us what it needs and other buttons to make it easy to fix. This is not computer class 101—its coffee. I have a 25 year old Keurig that works fine. If Nespresso ever condescends to make the customers' lives easier (and not the dig-bats lives that designed the machine and wrote the code) then I'll return for their coffee, but right now it's not worth it. After three years I give up. It's really a shame. It's hard to deal with snobs. There are plenty of other coffees out there, gotta be one as good as Nespresso that won't ruin my mornings. (Too bad the CEO will never hear this. Everyone I know who has one feels the same. Sales would skyrocket if they would only listen.)
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service, August 23, 2022
Thank you for your review. We're sorry to hear about your experience with your Vertuo Next and truly appreciate you sharing this feedback. If there is anything we can do to help please do not hesitate to reach out to us at 1-800-562-1465. We'll be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
1
When it Works.....
on December 19, 2021
Posted by: Chas
from Baltimore
I am on the second of these machines. The Vertuo Next is compact and I like the coffee it makes. The first one I bought leaked water everywhere after two or so months. I had guests and we brewed a lot of morning coffee so I charged it to someone mishandling it. I still liked the machine so I got a second one, determined to be more mindful of how I used it. I even downloaded the up and performed the necessary maintenance. It's six months now, and after descaling, rinsing, even begging this machine to work, it doesn't. It warms up and has the steady white light, makes it's noise to start to brew then the orange blinking light comes on - no coffee! And even the app says the machine is ready to brew!!!! Needless to say, I'm frustrated, and I can't even get someone from Nespresso on the phone - the hold time is unacceptable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Savoeurn D., Customer Service, December 20, 2021
Thank you for your review, Chas. We share in your frustration regarding your experience with your Vertuo Next machine. We certainly want your Nespresso experience to be special and exactly to your satisfaction. For best maintenance for your Vertuo Next, we recommend to always eject the used capsule after every use and run the Cleaning Cycle at least once a week. When brewing, ensure that a new Nespresso capsule is inserted, and the lever is fully locked. The lever must go past the lock symbol and there should be a slight click sound when fully locked.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Doesn't work after 1 month
on December 25, 2021
Posted by: Bob
For the 1st month, it worked half of the time I wanted coffee, then after 1 month, it totally broke down. I tried to troubleshoot it following the instruction book, not helpful at all. I can't even reset it to factory mode. I find a lot of people have the same issue when I google for a solution. I spent my whole night fixing it with endless solutions but still didn't work. Eventually, I gave up and returned it the second day.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., Customer Service, December 28, 2021
Thank you for your review, Bob. We share in your frustration and are always here to help. All machines are covered under at least a one-year warranty and we offer a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 to speak with a machine expert. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
2nd Leaker
on June 24, 2022
Posted by: AlG
from Mount Vernon, IN
We got our daughter-in-law a Vertuo Next for Christmas. From the very first day she used it, the machine leaked into the pod holder and rarely made a full cup of coffee. I contacted customer support on her behalf. I will say they were wonderful and quickly sent out a new one. Unfortunately, it leaks also. Not all of the time, but enough to be frustrating. She has given up on it. I guess I have as well. Great coffee when it works. Just don't want that kind of adventure in the morning.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 27, 2022
Thank you for your review. Your feedback is important to us and we are dismayed to learn about the leaking issues you have experienced with your Vertuo Next machine. Please contact us at 800-562-1465, and a machine expert will be happy to assist you. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Died in under 6 months
on June 28, 2022
Posted by: Clooney
from Chicago
I have owned many other Nespresso machines for home and office and this is the worst. 5 months and after almost 2 hours on the phone with Nespresso they replaced my machine with a different one. This machine is not good. The way the top closes on the coffee pod is very cumbersome and some people can not even do it. This wastes expensive pods. The waste bin is very small and needs emptied quickly. The look of the machine is nice but nothing else is good about this unit. Save your time and money and buy a different style of machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, June 29, 2022
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. We are happy to see you were able to speak with a Machine Specialist and arranged to receive a replacement machine and a complimentary sleeve for the capsules wasted. If you need assistance with your new VertuoPlus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Vertuo Next - I purchased 2 and they both failed
on July 29, 2022
Posted by: Unhappy customer
from Minneapolis
I purchased 2 of theses machines, and I’ve had 3 total replacements with the same machine. Each one broke down in some form or fashion. I have the last replacement they sent sitting on my counter not working. I’ve spent hours on the phone with this company troubleshooting and they finally just send replacements and ask me to send the faulty machine back. DO NOT BUY THIS MODEL.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service , July 30, 2022
Thank you for your review, Michelle. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Please visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides, or you can speak with a machine expert through our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy this
on September 14, 2022
Posted by: SadNespresso
from Minnesota
I’ll start by saying I love Nespresso. When the machine works, it’s very good coffee. I’m on my second Vertuo Next machine, as the first one was replaced as it stopped brewing after a month or two. This second machine is now running into the same problems. They need to discontinue this product. There are obviously manufacturing errors they are failing to address and just continue to send you refurbished machines that eventually break.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, September 15, 2022
Thank you for enjoying your Nespresso selections, SIlvana. We stand behind our brand and can assure you, customer satisfaction is our highest priority. Please contact us again, 800.562.1465, and a machine expert will assist you with your concerns.
Written by a customer while visiting Nespresso USA