Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
Don’t waste your money
on November 21, 2021
Posted by: Cy
from Mesa, AZ
I bought this over a year ago. At first it was great, loved the variety of coffee, but then it started making more than a cup at a time…..the water kept pouring out. I let it sit for months and tried it again. Same results. I have tried to reset it, etc. We need to buy a second coffee maker and while I would love to use the pods I purchased, I will not waste anymore money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 22, 2021
Thank you for your review, Cy. We understand how frustrating this can be, and we would like to troubleshoot your Vertuo Next machine. Please contact us at 800-562-1465 to speak with a machine expert. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Going on my 4th machine in 1 year
on September 11, 2021
Posted by: Monica
from NYC
Like most other reviews, the design is flawed and works well only for a few months at a time. After my first replacement, it worked well for 6 months and then the light would turn orange and not brew. Nespresso had the nerve to send me a refurbished machine, which only lasted 2 weeks before it would over brew coffee and leak everywhere. Prior to issuing replacements, I wish they would save everyone’s time with troubleshooting. Nothing ever works and they clearly know this machine is flawed and should be improved or removed.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Extremely disappointed
on December 1, 2021
Posted by: Ad
from New Jersey
In less than a year we have had to have this machine replaced FOUR times. The machine just stops working when it wants to and never lasts more than 3 months. We have been waiting for a replacement for over a week and have spent a small fortune buying coffee every single day. Huge disappointment when you spend this kind of money on a coffee machine and it ends up being useless.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review, Ashley. We see you've spoken with a machine expert and appreciate your patience while waiting for delivery. For additional assistance, please contact us via our toll-free number.
Written by a customer while visiting Nespresso USA
Customer Rating
1
disappointing
on December 1, 2021
Posted by: ac
from usa
My daughter bought a machine in September. It worked right for about 2 weeks. Then it would not work correctly. We have contacted the company, done the reset several times, and followed all the instructions. It was a huge waste of money.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, December 2, 2021
Thank you for your review, Annie. We stand behind our brand and are available through our toll-free number if you need assistance with your Vertuo Next machine. We're confident a satisfactory resolution will be reached.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Headaches
on December 11, 2021
Posted by: Trina
from Painesville oh
The first 6 months with this machine were amazing… then the 2 second orange blinking light started which means error. I sometimes have to unplug and plug back in 18 times for 1 simple drink it’s so frustrating… I have to send it in to the shop to get fixed but I am just upset that I paid so much for this machine and it’s having issues like this
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, December 13, 2021
Hi Trina, thank you for your review. We understand your frustration regarding the Vertuo Next machine, and the brewing issues you experienced. A blinking light on this machine can indicate your machine is not closed correctly, requires descaling or the water tank is empty.
For any future issues, we recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
For any future issues, we recommend checking the troubleshooting information for the Vertuo Next on Nespresso.com/help, or contact our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Unreliable
on June 26, 2022
Posted by: BethEF
from Cleveland, OH
I loved the look of this machine and the fact that it could make carafe size coffee. However, it was constantly breaking down. I always had to reset it. I had to have it replaced twice. The second time, nespresso wouldnyeven give me the Next again bc it clearly wasn't working. I now have the Evoluo and it is so much more reliable! Not a single reset or issue yet. I would NOT recommend this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 27, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert and arrange to receive a replacement machine. If you need assistance with your new Evoluo machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not buy
on November 19, 2022
Posted by: shama915
Please don't waste your money like I did. I love Nespresso. This machine is simply bad. So bad, I had to replace with a new one after just 1 month. First, it is extremely noisy right out of the box (machines get noisier over time, but this one started out louder than my 10 yr old machine). Also, the used pods are discarded full of water. The spent pod recepticle is even designed to separate the pods from the water. How do you resesing the recepticle, but not actually fix the problem??? All employees at the Nespresso boutique knew exactly why I was buying a new machine. I wish I had asked them before purchasing the Next online. I cannot stress enough, do not buy this machine.
Response from Nespresso USABy Leslie G., Customer Service, November 21, 2022
Thank you for your review. We certainly want your Nespresso experience to be special and exactly to your satisfaction. The Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting support through Nespresso. Should you require any assistance with your machine, please feel free to visit Nespresso.com/help for comprehensive maintenance and troubleshooting guides or speak with a Coffee Specialist through our live chat feature. You may also call our toll-free phone number, 800-562-1465 where we are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
disappointment
on May 12, 2023
Posted by: Dpd21
I bought this machine for my mom for Christmas 2021, it lasted 6 months, the machine didn't work again. I was able to trade it in as it was still under warranty. But 8 months later the new machine was also damaged, it doesn't work (it turns on but the coffee never comes out). The truth is that I am very upset with Nespresso, I will not buy it again and I do not recommend it
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, May 13, 2023
Thank you for your review. We are sorry to learn the Vertuo Next machine you purchased for your mother didn’t meet your expectations. Furthermore, we were pleased to know our Machine Experts were able to replace the machine under the one-year warranty you machine comes. We recommend contacting us again via our toll-free number 1-800-562-1465, to speak with a Machine Expert at a time that is convenient for you, they may be able to offer some other options that work for you. We are available 7 days a week between 8am – 10pm for your convenience.
Written by a customer while visiting Nespresso USA