Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Average customer rating
4
(3,474 Reviews)
Rating breakdown 3,474 reviews
5 Stars
2,197
4 Stars
389
3 Stars
131
2 Stars
183
1 Star
574
72%of customers recommend this product.
(
1,994 out of
2,778)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker plus Aeroccino3 Milk Frother in Black - Chrome
Customer Rating
1
Disaster.
on November 12, 2022
Posted by: Ant007
from Chicago, IL
This device, in all honesty should've been recalled! I have owned my "first" unit since April 2020 and within that time frame there have been countless tech support phone calls/video calls, replacement parts, and as well as full machine replacements (May 2022). The error messages, the cleaning process, the fighter jet sounds it makes, the coffee missing the cup, and the time it takes to fix and troubleshoot is absurd. The tech support has been helpful, caring and friendly. But owning this machine- (Vertuo Next) has been a full time job. Please buy any other Vertuo machine. Any of them! Just not this one. I love my Nespresso (4 year owner), the brand and their impact to the environment- but please do not buy this... Even if you see it on a major discount. It's easier to take care of a child then this machine. Do your research before you buy. I understand there are "some" positive reviews, but take them with a minuscule grain of salt.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, November 14, 2022
Thank you for your review, Troy. We are sorry to learn that your replacement Vertuo Next is not performing to your expectations. We understand how frustrating and disappointing this can be, especially if you are unable to enjoy your favorite Nespresso coffees and we apologize for any inconvenience this has caused.
In order to better assist you, we kindly ask you to call Nespresso at our toll-free number, 800-562-1465, when you are with your machine. We offer additional assistance at Nespresso.com/help for your convenience.
In order to better assist you, we kindly ask you to call Nespresso at our toll-free number, 800-562-1465, when you are with your machine. We offer additional assistance at Nespresso.com/help for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stops working
on November 24, 2021
Posted by: ash2121
from Texas
I have had 2 replacement coffee maker less than a year. Both times they just stopped working Mechanic are terrible coffee is great. I always use bottled filter water so not sure what this issue is . Pretty disappointed
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Ashley. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoNext machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. The machine must be regularly descaled regardless of the type of water used. That should be performed with the Nespresso descaling kit every three months or every 300 capsules used, whichever comes first. We're happy to learn you've received a replacement machine. If you experience any further issue or concern, kindly call at, 1-800-562-1465. We are available 24 hours a day, seven days a week at so you may call anytime at your earliest convenience. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
3
x2 Next machines broke, Superior customer service
on October 23, 2021
Posted by: Dan
from Texas
I initially got the Vertuno Next deluxe version as an Xmas gift from wife. It worked for 2 weeks then just stopped working all together. Nespresso replaced with another for free.
2nd machine lasted for maybe 9-10 months (without heavy use and frequent care) and it broke again. Was leaking with every cup made, then it stopped reading the pod barcode.
Called Nespresso again, and they said I could try a different model. Currently have the Vertuo Evoluo for past week with no issues, hopefully none. Excellent coffee.
2nd machine lasted for maybe 9-10 months (without heavy use and frequent care) and it broke again. Was leaking with every cup made, then it stopped reading the pod barcode.
Called Nespresso again, and they said I could try a different model. Currently have the Vertuo Evoluo for past week with no issues, hopefully none. Excellent coffee.
As others have said, their saving grace is their customer service. They make great coffee when the machines work, but they are quick to help you with another machine if yours breaks down. I am loyal customer mainly because of their customer service.
Response from Nespresso USABy Katherine T., Customer Service, October 25, 2021
Thank you for your review, Dan. We are glad to hear that you were able to receive a new Evoluo machine via our machine experts. If you have any questions about your new machine, or need additional troubleshooting assistance, please contact us at 800-562-1465. Thanks.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Problems
on November 26, 2021
Posted by: Daisy
from Arizona
honestly, the machine tends to give you issues after a couple months. mine has been leaking for quite awhile… however, nespresso has quality coffee I will admit! but it’s better to get the vertuo plus or something that may cost a little more to avoid
all the hot mess this machine will give you.
all the hot mess this machine will give you.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison T., Customer Service, November 27, 2021
Hi, Daisy. Thank you for your review. We are happy to see you were able to speak with a machine expert. If you need additional assistance with your replacement Vertuo Next, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Do not purchase, broken in a year!
on November 30, 2021
Posted by: ALS46
from Chicago, IL
I do not recommend this Nespresso machine. It broke in just a year and a month into use and the process for repair is a pain and ultimately you'll have to buy another machine to replace. Highly advise against this. Save your money and your time!
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Buyer beware
on June 4, 2022
Posted by: Next_is_no_good
from Houston, TX
My wife and I got ours as a gift a couple of months ago. Like many next owners we started having issues only a few months in. The design is flawed and internal parts breakdown quickly. After a few months ours started leaking brown liquid out of the bottom onto our counter. Please if you’re going to get a vertuo line get anything but the NEXT it’s not worth the trouble. The customer service was good and offered a replacement. Unfortunately for us they replaced our old next with a new one so I fully expect to need another replacement in a few more months.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, June 6, 2022
Hi, thank you for your review. We are dismayed to learn the Vertuo Next did not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Next Machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Stay Away from the Vertuo Next
on January 25, 2022
Posted by: spankee2
from Aliso Viejo, CA
I originally had a Nespresso machine that lasted 5 years before the motor got so loud it was time to throw it away and purchase a new one because I love the quality of coffee these machines brew. I purchased the Vertuo Next because I was excited about having the option to brew a carafe. My first one lasted 6 months before it just completely stopped working. I pressed the button and it would turn orange indicating a malfunction, and it would occasionally leak. Customer service did a troubleshoot and we got it to work for another couple of days before it malfunctioned again. They promptly sent me a new one which only lasted 7 months. Again, I called customer service and we got it to work for 1 day before it malfunctioned again. Customer service has decided to send me a different machine, the Vertuo Plus. Hopefully this machine will not give me any problems and maybe they will work out the kinks on the Next someday.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Customer Service, January 27, 2022
Thank you for your review, Lenny. We understand your frustration regarding your unsatisfactory experience with two of our Vertuo Next machines. We are thrilled to learn, that after troubleshooting with our Machine Experts a replacement machine is being shipped, which will contain a VertuoPlus model. Our machines come with at least a one-year warranty and a lifetime of troubleshooting, via our toll-free number 800-562-1465. We’re available 24 hours a day and 7 days a week. Please don’t hesitate to contact us if you should have any further issues.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Back to the Vertuo Plus!
on November 24, 2021
Posted by: Marjorie
from Pittsburgh
I bought this a month ago for my Airbnb because I am a devoted Nespresso fan. Within one month, my guests are getting multiple error messages in one day and it is tripping the breaker. It is clunky and I hate the manual mechanism when closing the capsule compartment. Not nearly as elegant as the Next. I'm going back!
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 26, 2021
Thank you for your review, Marjorie. The VertuoNext machine comes with a one-year warranty covered through Nespresso. We provide lifetime troubleshooting support and are confident we can help resolve your machine issue by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA