Customer reviews from Nespresso USA
Nespresso - Vertuo Next Premium Coffee and Espresso Maker - White
Average customer rating
3.9
(3,204 Reviews)
Rating breakdown 3,204 reviews
5 Stars
1,989
4 Stars
347
3 Stars
125
2 Stars
181
1 Star
562
72%of customers recommend this product.
(
1,939 out of
2,711)
Customer Reviews for Nespresso - Vertuo Next Premium Coffee and Espresso Maker - White
Customer Rating
5
Easy and delicious way to start my day!
on July 13, 2023
Posted by: Pdphvll
from Hendersonville,NC
[This review was collected as part of a promotion.] I had tried the Nespresso next at my sons house when visiting him. He noticed how much I was loving the ease and convenience of making amazing coffee drinks and gifted me one for my birthday. I have been enjoying it ever since! The espresso is delicious and knowing it’s there waiting for me in the morning helps get me going.
My sister was visiting me and fell in love with my machine too so I got her one for her birthday! We are becoming quite the Nespresso family!
My sister was visiting me and fell in love with my machine too so I got her one for her birthday! We are becoming quite the Nespresso family!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Use it every day!
on July 14, 2023
Posted by: Heidi
from Lakewood, WA
I bought this a few months ago, taking a risk after reading reviews where people said that it didn't work, but it works great so far. Love it!
The only thing that bugs me is that I feel like my coffee is not hot enough. I know that the machine is set to brew at the perfect temperature for the specified pod, but I always have to end up microwaving my mug for 30 seconds after a brew.
Other than that, it is heaven :)
The only thing that bugs me is that I feel like my coffee is not hot enough. I know that the machine is set to brew at the perfect temperature for the specified pod, but I always have to end up microwaving my mug for 30 seconds after a brew.
Other than that, it is heaven :)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Good machine, but is broke often.
on July 16, 2023
Posted by: Daleg
from Aurora, IL
I bought this machine two year ago, and it makes very delicious and smelling coffee. Unfortunately, this broke down very often. Once in a 3-4 months the yellow color it’s start blinking. Usually, I fixed it all the time but now this process isn’t working.
I would recommend this to a friend!
Response from Nespresso USABy Leslie G., Customer Service, July 18, 2023
Thank you for your review. We are sorry to learn that your Vertuo Next machine is not functioning to your satisfaction and would like to provide further assistance. Please kindly note that descaling is required every 3-4 months, or after every 300 capsules. A blinking light may indicate that descaling is required as part of regular machine maintenance. If your issue continues, please don't hesitate to reach out for troubleshooting assistance. You can contact Nespresso 24 hours a day, 7 days a week at 800-562-1465. Assistance is also available on the Nespresso.com/help page.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Stuck Locking & Unlocking
on July 19, 2023
Posted by: Nana Lis
from Santa Clarita, CA
First, let me start by how much I love, love, love the coffee! I had previously subscribed to an auto delivery from another (organic) coffee company, I thought THEY had the best tasting coffee. that is until I got my Nespresso Machine & Hazelnut coffee.
Now onto my complaint: The machines lid (to insert capsules) has gotten SO VERY difficult to lock & unlock (twist open/close), I have broken 3 coffee mugs now (by myself, husband and house guest). I practically arm-wrestle with the machine every single time I make a cup of coffee.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for both coffee and espresso
on July 27, 2023
Posted by: Chris
from Boston, MA
[This review was collected as part of a promotion.] Got this product after experiencing the Nespresso makers in a few resorts. Loved the coffee it brewed more than our original single cup coffee maker, so decided to get one. I can say we absolutely love it for both coffee and the availability to have espresso in the house. We also love that it can do large sizes and cold brew as well!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good Machine
on July 30, 2023
Posted by: SDH
from Colorado
[This review was collected as part of a promotion.] We are happy with this coffee machine. We have had it for one month now and love experimenting with recipes.We like having so many options for different brew sizes. This review is an honest review and is submitted for free coffee incentive. I gave it four stars because this is a replacement machine for one that stopped working. Nespresso took good care of us and honored the warranty.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Extremely easy to use
on August 21, 2023
Posted by: Apple21
from Boston, MA
[This review was collected as part of a promotion.] Very happy about this purchase -- saves us a ton of time and money, while being extremely high quality as well. Lots of flavors to try.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Liked how it uses all the pods
on October 4, 2023
Posted by: Starfak
from California,Ca
[This review was collected as part of a promotion.] Best decision I’ve made. Coffee on hand. Ready to go. Easy. Best part of waking up is nespresso in yo cup. 🧐 sounds familiar hummm.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA