Customer reviews from Braun
Braun - MultiServe Plus 10- Cup Pod Free Drip Coffee Maker, 7 Brew Sizes / Hot & Cold Brew & Hot Water for Tea - Stainless Steel
Average customer rating
4.7
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
44
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
3
25%of customers recommend this product.
(
1 out of
4)
Customer Reviews for Braun - MultiServe Plus 10- Cup Pod Free Drip Coffee Maker, 7 Brew Sizes / Hot & Cold Brew & Hot Water for Tea - Stainless Steel
Customer Rating
5
It look pretty 😍😍
on February 19, 2024
Posted by: jennychauho
[This review was collected as part of a promotion.] It looks pretty and convenient with 1 small cup for 1 serving to multiple servings. And I like the foldable cup shelf. It's easy to set the time for it.
Honestly today I just reviewed the outside look. When I have time, probably on the weekend, I will try if the coffee tastes good or not.
So the outside look and convenience is 10/10 for me.
But how does it taste still... ??/10
Honestly today I just reviewed the outside look. When I have time, probably on the weekend, I will try if the coffee tastes good or not.
So the outside look and convenience is 10/10 for me.
But how does it taste still... ??/10
Written by a customer while visiting Braun
Customer Rating
1
Braun more reliable products, constant H2O issue!!
on September 24, 2025
Posted by: Amo el cafe
I am so disappointed. I bought these coffee maker a few months ago and while it worked beautifully, it is now broken and with no support in sight. Braun support, through a third party, began the troubleshooting ticket three to 4 weeks ago. I have supplied evidence that the H2O error simply won't go away. I have done all resets, basket you name it, the machine simply boils water uninterrupted and then the water (H2o) error returns. It had become a 20 minute daily routine and it simply will not stop given me the error in spite of my attempts to follow every article and piece of information found in the item's literature. I have given up on this coffee maker and bought a french press while we sort this out. I mean, the coffee maker lasted 5 months!!!!!!!!!!!!!!
No, I would not recommend this to a friend.
Response from BraunBy Braun Customer Care, October 16, 2025
We sincerely apologize for the frustration you've experienced with your coffee maker. It's disheartening to hear that despite your efforts and the support process, you're still facing the H2O error. We understand how important a reliable coffee maker is in your daily routine. We appreciate your patience in working through the troubleshooting steps, and we will take your feedback seriously to improve our support and product quality. If there’s anything more we can do to assist you or expedite the process, please let us know at https://www.braunhousehold.com/en-us/contact-us. Thank you for your understanding, and we hope to resolve this soon.
Written by a customer while visiting Braun
Customer Rating
1
E 21 error impossible to fix
on March 29, 2025
Posted by: AlexandraButron
after less than 2 years of use the screen shows E21 and does not work
so Frustrating . I used to love Braun products but this coffee maker has something wrong.
so Frustrating . I used to love Braun products but this coffee maker has something wrong.
No, I would not recommend this to a friend.
Response from BraunBy Delonghi, April 1, 2025
Hello,
We apologize for the frustration you're experiencing with your coffee maker. We understand how disappointing it can be when a product doesn’t perform as expected, especially after less than two years of use. The "E21" error typically indicates a specific issue that can often be resolved through troubleshooting. Please contact our customer support team at 1-888-977-3578, Monday through Friday between 9 a.m. and 8 p.m., and they will assist you in diagnosing the problem and finding the best solution. We truly appreciate your patience and look forward to helping you resolve this issue as quickly as possible. Thank you for being a valued customer
We apologize for the frustration you're experiencing with your coffee maker. We understand how disappointing it can be when a product doesn’t perform as expected, especially after less than two years of use. The "E21" error typically indicates a specific issue that can often be resolved through troubleshooting. Please contact our customer support team at 1-888-977-3578, Monday through Friday between 9 a.m. and 8 p.m., and they will assist you in diagnosing the problem and finding the best solution. We truly appreciate your patience and look forward to helping you resolve this issue as quickly as possible. Thank you for being a valued customer
Written by a customer while visiting Braun
Customer Rating
5
Sleek and functional
on February 27, 2024
Posted by: rebeccap109
[This review was collected as part of a promotion.] This coffee pot is almost too pretty to use! It is so sleek and pretty and I love the different functions. We’ve been making the pots of coffee and have been super satisfied. Would highly recommend!
Written by a customer while visiting Braun
Customer Rating
5
Makes coffee
on March 4, 2024
Posted by: ugnev6
[This review was collected as part of a promotion.] I love this coffee maker, I can program my morning cup to be ready when I wake up, plus it makes cold brew which is a huge plus for the summer iced coffees.
Written by a customer while visiting Braun
Customer Rating
5
A Very Versatile Coffee Maker
on February 26, 2024
Posted by: nicoles58e3
[This review was collected as part of a promotion.] This is one of the most versatile coffee makers that I’ve ever used. I’ve used higher end ones from de’longhi that do not have this many options. I love that you have the option to do a cold brew and have bolder tasting coffee! The amount of coffee you can create at once is so great as well. I love how you can use any size cup (even the ones on the go) that will fit under this machine. It is very straightforward and easy to use. The coffee also doesn’t take that much time to make. I would say it’s about 1-2 minutes depending on the size. Overall, I would recommend this product for people who like to have options with their coffee. I would also recommend this for people who have big families or live with roommates. I would see this appliance being great for an office as well.
Written by a customer while visiting Braun
Customer Rating
5
Multifunctional ! Great coffee
on February 25, 2024
Posted by: janen1b8a
[This review was collected as part of a promotion.] What a great coffee machine. You can make one cup or multiple, cold brew or hot coffee. It’s so versatile and the coffee tastes great. The heating plate keeps your coffee pot hot all day.
Written by a customer while visiting Braun
Customer Rating
5
Best coffee maker I’ve ever owned!
on February 25, 2024
Posted by: jenniferxx16
[This review was collected as part of a promotion.] Absolutely loving this coffee maker and all the different settings! In the past, I’ve had Keurigs or simple coffee pots to make coffee. This coffee maker is sleek enough to have out on the counter at all times & it brews deliciously. I like that you can choose what size you need from one cup to a full pot. I also love the cold brew option because I was buying/making my own for years and this is so much more convenient! Would recommend again & again! ♥️
Written by a customer while visiting Braun