Customer reviews from braun.com
Nespresso - MultiServe Plus 10- Cup Pod Free Drip Coffee Maker, 7 Brew Sizes / Hot & Cold Brew & Hot Water for Tea - Stainless Steel
Average customer rating
4.7
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
46
4 Stars
4
3 Stars
1
2 Stars
0
1 Star
3
25%of customers recommend this product.
(
1 out of
4)
Customer Reviews for Nespresso - MultiServe Plus 10- Cup Pod Free Drip Coffee Maker, 7 Brew Sizes / Hot & Cold Brew & Hot Water for Tea - Stainless Steel
Customer Rating
3
Disappointed
on October 26, 2024
Posted by: Sue Ellen
I did quite a bit of research before buying this machine as I needed it to do coffee as well as heat water so I could get rid of my Breville electric kettle. The concept of this model was good but performance is lacking. The water temperature only goes to 202 degrees, not 212 as the manual says; therefore, I can’t use it when I need boiling water. It also leaks in the Drip Stop position, no matter where the lever is set. The hot water is also tinged with a light brown, which leads me to think it is not simply water. I have had to go back to my electric kettle for water which defeats the purpose of this coffeemaker. I can also tell the Drop Stop mechanism is not going to last long. This maker was an expensive mistake for me.
Response from braun.comBy Delonghi, October 28, 2024
Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Written by a customer while visiting braun.com
Customer Rating
1
Better off with a Mr Coffee
on February 15, 2025
Posted by: scott11111111
from Columbus, Oh
I hate that the drip stop turns the coffee pot off. I have to wait for the entire pot to brew before I can get a cup.
No, I would not recommend this to a friend.
Response from braun.comBy Delonghi, February 18, 2025
Hello,
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Thank you for leaving your review. We try very hard to make every customer’s experience enjoyable, and we regret not being able to meet your expectations this time. We take every concern into consideration when designing our units or creating our policies, and we will be sure to note your observations for future reference.
Thank you.
Written by a customer while visiting braun.com
Customer Rating
5
Great product
on February 16, 2025
Posted by: Zach
from Ford city,pa
I love this coffee machine!! Great taste from small batch to full carafe! And live that I can set it to keep warm as long as you need to and can add or take away time if needed to! Definitely gonna stick with braun products!
I would recommend this to a friend!
Written by a customer while visiting braun.com
Customer Rating
1
E 21 error impossible to fix
on March 29, 2025
Posted by: AlexandraButron
after less than 2 years of use the screen shows E21 and does not work
so Frustrating . I used to love Braun products but this coffee maker has something wrong.
so Frustrating . I used to love Braun products but this coffee maker has something wrong.
No, I would not recommend this to a friend.
Response from braun.comBy Delonghi, April 1, 2025
Hello,
We apologize for the frustration you're experiencing with your coffee maker. We understand how disappointing it can be when a product doesn’t perform as expected, especially after less than two years of use. The "E21" error typically indicates a specific issue that can often be resolved through troubleshooting. Please contact our customer support team at 1-888-977-3578, Monday through Friday between 9 a.m. and 8 p.m., and they will assist you in diagnosing the problem and finding the best solution. We truly appreciate your patience and look forward to helping you resolve this issue as quickly as possible. Thank you for being a valued customer
We apologize for the frustration you're experiencing with your coffee maker. We understand how disappointing it can be when a product doesn’t perform as expected, especially after less than two years of use. The "E21" error typically indicates a specific issue that can often be resolved through troubleshooting. Please contact our customer support team at 1-888-977-3578, Monday through Friday between 9 a.m. and 8 p.m., and they will assist you in diagnosing the problem and finding the best solution. We truly appreciate your patience and look forward to helping you resolve this issue as quickly as possible. Thank you for being a valued customer
Written by a customer while visiting braun.com
Customer Rating
4
Great brewing options.
on April 26, 2025
Posted by: SusieQ62
Makes perfect coffee with gold selection. Love that you don't have to use pods for single server. Love that I can make half pot of coffee.
Written by a customer while visiting braun.com
Customer Rating
1
Braun more reliable products, constant H2O issue!!
on September 24, 2025
Posted by: Amo el cafe
from North Carolina
I am so disappointed. I bought these coffee maker a few months ago and while it worked beautifully, it is now broken and with no support in sight. Braun support, through a third party, began the troubleshooting ticket three to 4 weeks ago. I have supplied evidence that the H2O error simply won't go away. I have done all resets, basket you name it, the machine simply boils water uninterrupted and then the water (H2o) error returns. It had become a 20 minute daily routine and it simply will not stop given me the error in spite of my attempts to follow every article and piece of information found in the item's literature. I have given up on this coffee maker and bought a french press while we sort this out. I mean, the coffee maker lasted 5 months!!!!!!!!!!!!!!
No, I would not recommend this to a friend.
Response from braun.comBy Braun Customer Care, October 16, 2025
We sincerely apologize for the frustration you've experienced with your coffee maker. It's disheartening to hear that despite your efforts and the support process, you're still facing the H2O error. We understand how important a reliable coffee maker is in your daily routine. We appreciate your patience in working through the troubleshooting steps, and we will take your feedback seriously to improve our support and product quality. If there’s anything more we can do to assist you or expedite the process, please let us know at https://www.braunhousehold.com/en-us/contact-us. Thank you for your understanding, and we hope to resolve this soon.
Written by a customer while visiting braun.com